MELVILLE, N.Y., March 21, 2017 –
Verint® Systems Inc. (Nasdaq: VRNT) today announced that it has received several industry honors for solutions in its Customer Engagement Optimization™ portfolio. These recent awards highlight the company’s technology innovation in the areas of knowledge management, robotic process automation and call recording solutions.
KMWorld’s “100 Companies That Matter in Knowledge Management”
Named again to this year’s KMWorld “100 Companies That Matter in Knowledge Management” ranking is Verint Knowledge Management™. The highly-scalable solution uses context to deliver the right knowledge to employees in the contact canter and to customers through self-service. This annual awards program recognizes the best in innovation, creativity and functionality among providers of knowledge management solutions that help employees and customers find what they need, whenever they need it.
CUSTOMER Magazine’s “2017 Product of the Year Award”
Verint Robotic Process Automation™ received a Product of the Year Award from CUSTOMERmagazine. The honor recognizes products in the industry that enable organizations to meet and exceed the expectations of their customers. The software uses robots to automate, manage and execute high volumes of time-consuming business processes around-the-clock each day, automating repetitive and time-consuming processes. Leveraging the software also enables employees to focus on more complex and value-added customer activities.
Internet Telephony’s “2017 Product of the Year Award”
The Internet Telephony Product of the Year Award, announced in January of this year, recognizes companies that have developed exceptional VoIP and IP communications products and services. This year, Verint Call Recording™ was selected for its role in helping companies gain more value from captured interactions by indexing, archiving and retrieving audio, screen and other interaction methods from different and mixed recording environments.