Verint Telligent Community Furthers Real-Time Engagement Capabilities for Detecting Presence and Enabling Deeper Collaboration and Interactions Among Users, Content and Services
MELVILLE, N.Y., April 10, 2017 – Verint® Systems Inc. (Nasdaq: VRNT) today announced the availability of new enhancements to its Verint Community™ solution, including live user engagement capabilities, a richer, more in-depth interaction platform for comments and discussion, and an enhanced conversational experience.
These enhancements are designed to accelerate online collaboration and increase the overall effectiveness and engagement of social communities, and include new member and group management capabilities, full emoji and emoticon support, prioritized notifications and calendar advancements.
Further functionality supports the addition of live user engagement with real-time content updates and real-time presence and typing indicators; new threaded comment and discussion capabilities for a richer, more in-depth interaction platform; and a brand new conversation experience that includes live interactions and search by keyword functionality.
“Verint Community enables organizations to make better, more informed business decisions based on social interactions and data, and the valuable intelligence it contains to heighten social customer service, digital marketing and employee engagement,” notes Jon Allen, GM community solutions, Verint. “Likewise, users benefit from the ability to more effectively collaborate and share information, advance customer self-serve experiences with the ability to find solutions in online resources, deflect support calls, and deliver better products faster by sourcing new ideas from customers, partners and potential buyers.”
Part of Verint’s Customer Engagement Optimization™ portfolio through its acquisition of Telligent®, this customer support and digital marketing community solution unites modern collaboration technologies into a single integrated suite that includes social applications and services. Enabling organizations to create communities of interest for their customers, partners and employees, it includes both external customer and internal employee community environments that provide a platform for organizations to deliver social customer service, drive social commerce and deepen customer relationships, while heightening customer and employee engagement.
Click here to learn more about Verint Community and how to help elevate customer and employee experiences.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
1 Accenture Consulting, “Compliance: Dare to be Different, 2017 Compliance Risk Study”
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2018, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2018, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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