Leading Dutch Financial Services Firm Leverages Verint Workforce Management to Improve Response Times and Provide Higher Quality Service

WEYBRIDGE, U.K. and MELVILLE, N.Y., September 12, 2016Verint® Systems Inc. (NASDAQ: VRNT) today announced that one of the Netherlands’ leading financial services organizations, ABN AMRO, is using its Verint Workforce Management software to enhance customer engagement processes. Leveraging the Verint solution, ABN AMRO has met an ambitious target of providing contact with an agent within 40 seconds of an enquiry 90 percent of the time. The WFM software also has helped increase employee satisfaction by up to 20 percent, as well as improve customer service quality.