MELVILLE, N.Y., June 14, 2016 –
Verint® Systems Inc. (Nasdaq: VRNT) today announced that it has been named a leader in DMG Consulting LLC’s new 2016 Contact Center Workforce Optimization (WFO) Market Share Report. The company’s extensive lead across multiple categories throughout the research reinforces the breadth of its Customer Engagement Optimization™ portfolio and commitment to helping organizations drive operational efficiency, customer loyalty, revenue and compliance, while mitigating risk in the contact center and throughout the enterprise.
“Verint continues to build momentum around enterprise workforce optimization solutions, and being named the WFO and recording solutions market leader by DMG Consulting cements our leadership position across multiple technologies, delivery models and regions,” says Elan Moriah, president, Verint Enterprise Intelligence Solutions™ and Video and Situation Intelligence Solutions™. “In addition, the report highlights our focus on innovation in customer engagement.”