Company’s Engagement Management Solution Set, Including Community and Knowledge Management Solutions, Receive CSS World, CEO World and CRM Excellence Awards
MELVILLE, N.Y., July 27, 2016 – Verint® Systems Inc. (Nasdaq: VRNT) today announced that its Engagement Management™solutions have been recognized with multiple industry awards. These honors reinforce the growing importance of communities, knowledge management and the need for a holistic suite of solutions for omnichannel customer engagement.
Customer Sales and Service World Awards
The 2016 Customer Sales and Service (CSS) World Awards named Verint Engagement Management as a gold winner in its “business, products, upgrades, solutions and innovations” category. The solution set—which includes case management, knowledge management, employee desktop, email management, live chat, co-browse, social engagement, web self-service and communities—was recognized for delivering a unified platform that adds strength and depth to a company’s customer service capabilities and supports the delivery of exceptional, omnichannel experiences through better outcomes with less effort.
CEO World Awards
Verint’s Telligent Community™ received the gold honor in the 2016 CEO World Awards, a program that acknowledges the world’s best in leadership, innovation, organizational performance, new products and services. The solution received the award in the “new products, upgrades and innovations in information technology software” category, where it was recognized for providing complete community applications for customer and employee collaboration and engagement via mobile application and browser formats.
CUSTOMER Magazine’s CRM Excellence Award
Verint Knowledge Management™ was selected by CUSTOMER magazine as a recipient of its CRM Excellence Award based on the solution’s ability to help extend and expand customer relationships. Using context to deliver the right knowledge to users in the contact center and to customers through self-service channels, the software provides employees with the tools they need to deliver exceptional service, heighten first-contact resolution, improve the consistency and quality of answers, enhance compliance with regulations and company processes, and reduce staff training time.
“Consumers have made it clear that they value easy access to information in order to self-serve, collaborate with others, and gain rapid responses to the information and answers they seek. That’s why it’s become more important now than ever for organizations to simplify customer service complexities to deliver seamless interactions and better outcomes with less effort,” says Nancy Treaster, senior vice president and general manager, strategic operations, Verint Enterprise Intelligence Solutions™. “Verint’s best-in-class Engagement Management solutions address this reality head on by driving collaboration and integrating knowledge, data, process and channels, while enhancing engagement and customer experiences through personalized, consistent and contextual service.”
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
1 Accenture Consulting, “Compliance: Dare to be Different, 2017 Compliance Risk Study”
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2018, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2018, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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