Recognition Highlights Innovation in Customer Analytics, Engagement Management and Workforce Optimization
MELVILLE, N.Y. , March 24, 2016 – —Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has received multiple industry honors for its Customer Engagement Optimization™ solutions. With awards from KMWorld, the Stevie’s, Internet Telephony and CUSTOMER, the company was recognized for technology leadership and innovation across categories that include customer analytics, engagement management and workforce optimization.
KMWorld’s “Top 100 Companies That Matter in Knowledge Management”
Verint Knowledge Management™ has been named again to this year’s annual list of KMWorld Magazine’s “100 Companies That Matter in Knowledge Management.” This program recognizes the best in innovation, creativity and functionality among providers of knowledge management solutions designed to help users and customers find what they need, whenever and wherever they need it.
The Stevie Awards for Sales & Customer Service
The Stevie Awards represents the best in sales, business development, and contact center and customer service. Verint received the bronze honor in the “Business Intelligence Solution—New Version” category for its Enterprise Feedback Management™ tool. Its EFM software is designed to help actively manage customer and employee feedback programs to support customer relationship and engagement strategies.
Internet Telephony’s “Product of the Year” Award
The Internet Telephony Product of the Year award recognizes companies that have developed exceptional VoIP and IP communications products and services. In this year’s program, Verint Engagement Management™ was selected for itsunified platform that includes solutions for employee desktop, knowledge management, case management, email management, live chat, advanced co-browse, web self-service, social engagement and communities. Using these solutions, organizations can integrate knowledge, data, processes and channels in order to deliver personalized, consistent and contextual customer service.
CUSTOMER’s “Product of the Year” Award
Verint Workforce Optimization™ earned a Product of the Year award that was highlighted in the January 2016 issue of CUSTOMER magazine. Each year, this award program recognizes vendors that are advancing the call center, CRM and teleservices industries through solutions that enable their clients to meet and exceed the expectations of their end customers. Using the unified WFO suite—which includes solutions for call recording, quality management, workforce management, desktop and process analytics, performance management and elearning—organizations can deliver smarter engagement and real-time guidance across interaction channels and areas of the enterprise that help shape the customer experience. With WFO, users can capture and analyze customer interactions, journeys and sentiments across channels; enhance the quality and security of interactions; improve internal processes and compliance; advance productivity and performance; and uncover business trends and areas of opportunity.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
1 Accenture Consulting, “Compliance: Dare to be Different, 2017 Compliance Risk Study”
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2018, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2018, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT COMPANY, NEXT IT, OPINIONLAB, TERROGENCE, SENSECY, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, EDGEVR, RELIANT, VANTAGE, STAR-GATE, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.
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Amy Curry Alan Roden
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