MELVILLE, N.Y., June 28, 2016 –
Verint® Systems Inc. (Nasdaq: VRNT) today announced that it has named Atento the top Engage Global Customer Award winner in the Commercial category. This honor was presented at the Verint Engage™ 2016 Global Customer Conference taking place this week at the Hilton Chicago.
Atento, a leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top three providers worldwide, was recognized for its process focus, organization design, and consistent execution across the entire operations lifecycle to deliver the best customer experience. Atento has exceled in the use of innovative technology, leveraging Verint Workforce Optimization™ (WFO) software in its operations to optimize processes—such as scheduling, resource pooling and real-time quality monitoring. A fundamental component of the company’s approach to operations excellence is Atento’s industry-leading global network of command centers, which drives operational discipline and key processes across 100 customer relationship centers in 14 countries. These hubs centralize and standardize work and integrate projects into the centers through Atento’s global network.
“At Atento, we’re committed to using the best technology designed to enhance the performance of our operation and deliver outstanding value to our clients,” says Michael Flodin, chief operating officer, Atento. “Receiving the Engage Global Customer Award in the Commercial category from Verint is a great achievement for us this year. We’re thrilled to be recognized for our efforts in bringing business value and innovation to our clients and their customers.”
“This outstanding Engage Global Customer Award goes to an organization that is considered a ‘great place to work’ by employees worldwide, as well as a leader in the provision of CRM BPO services and solutions in Latin America. Contributing to this success is Atento’s ability to integrate technology as part of its human resource processes and workforce optimization,” says Ryan Hollenbeck, senior vice president, global marketing, Verint. “We’re delighted to honor Atento for its leadership in establishing and managing superior customer service delivery standards across its global network.”
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About Engage 2016
The Verint Engage Global Customer Conference is dedicated to exploring the drive toward customer engagement optimization; the critical roles an organization’s contact center, branch and back-office operations departments play in shaping the customer experience; the opportunities and challenges the industry holds; and key trends and practices for achieving business goals and competitive advantage. Learn more by clicking here.