Verint Customer Analytics and Workforce Optimization Software Contribute to Company’s “Top 10 Ranking” in Call Center Market

MELVILLE, N.Y., January 14, 2016 Verint® Systems Inc. (NASDAQ: VRNT) today announced that a U.S.-based energy company has extended its use of Verint Customer Engagement Optimization solutions. Having added the company’s advanced speech analytics to its customer service environment, the energy supplier has enhanced the customer experience, improved customer loyalty and increased retention. The result has been a greater number of highly-satisfied customers, which has contributed to the organization’s “top 10 ranking” in the call center market by an industry training and consulting firm.