Partnership Provides Companies’ Sitecore Clients with Leading-Edge Technology Solutions to Drive Collaboration and Engagement
BOURNEMOUTH, U.K. and MELVILLE, N.Y., October 7, 2016 – Redweb, an award-winning digital agency that designs and builds successful online solutions, today announced a new partnership with Telligent®, A Verint® Company (Nasdaq: VRNT). Under the agreement, Redweb is providing the Telligent Community™ platform to its Sitecore® clients, helping them create dynamic social communities and enabling them to deliver rich, online functionality that can run stand-alone or integrated with other web and mobile experiences. The solution can be deployed on premises or in the cloud.
Telligent Community is an online community platform with an advanced suite of enterprise-class social software applications, including forums, wikis and blogs—and social services, such as likes, ratings and comments. Through the combination of Telligent and Verint, organizations can benefit from a single source to provide actionable intelligence across customers’ omnichannel experiences to include voice, chat, email, web self-service, and customer and employee communities.
Redweb designs and builds successful online solutions that can work with any platform or content management system (CMS), customer relationship management (CRM) system or underlying technology, and develop, manage and support leading-edge sites, campaigns and digital solutions. Through the creation of user-centric online experiences, it helps engage digital audiences to meet the needs of both businesses and end users.
Both Verint and Redweb have long-standing relationships with Sitecore, making their collaboration a natural one. As Telligent Community is deployed, Redweb can implement the software into new Sitecore builds, bringing enhanced functionality to clients. Together, the combined offering features rich community functionality to Sitecore builds—minimizing the need for users to learn or build new frameworks—and is designed to help provide the experiences customers desire.
“We’re delighted to be partnering with Telligent to deliver an even more robust community platform for our Sitecore clients,” states Tom Dudfield, development director, Redweb. “Telligent brings years of industry experience in digital marketing and customer service to our portfolio, and having been a Sitecore partner since 2008, we’re excited to implement the software into new Sitecore builds to offer enhanced functionality to our clients.”
“Redweb is an established digital leader that brings its customers leading-edge capabilities,” adds Rob Howard, vice president and general manager, social communities, Verint. “Both Telligent and Redweb have a proven history of delivering digital solutions, and this new partnership will help ensure customers have a trusted technology for delivering on modern community capabilities within their Sitecore investment.”
The agreement with Redweb was finalized in July 2016.
Founded in 1997, Redweb is a multi-award-winning digital agency with offices in London and Bournemouth. With services ranging across the whole digital spectrum, Redweb create robust and future-proof websites and bespoke web projects for leading clients across a wide range of sectors. Proudly partnered with top technology providers, Redweb utilizes cutting-edge technical development to deliver maximum return on client investment while experimenting with the latest innovative solutions. As pioneers of digital brilliance, Redweb’s solutions harness the very best of what the industry has to offer to meet the client needs of today and the ones of tomorrow.
Telligent, A Verint Company, is a leader in software for customer support and digital marketing communities, and is part of Verint’s Customer Engagement Optimization portfolio. Telligent brings together modern collaboration technologies into a single integrated suite that includes social applications and social services that enable organizations to create and build incredible social communities of interest for their customers. Its solutions include both external customer and internal employee communities, and have been adopted by large and well-known brands. Learn more at www.telligent.com.