Company Benefits from Use of Verint Workforce Optimization and Customer Analytics Software, Heightening Service Quality and Enhancing Enterprise Operations

TOKYO and MELVILLE, N.Y., October 19, 2016 — Verint® Systems Inc. (Nasdaq: VRNT) today announced that QVC Japan Ltd., a leading Japanese television shopping channel company, is leveraging Verint Workforce Optimization in its in-country contact centers to drive operational improvements, as well as enhance the quality of calls and productivity of its customer service agents. QVC is also using and benefitting from Verint Speech Analytics, which continues to play an important role in its focus on customer engagement.