Verint Workforce Optimization Solutions to Support Focus on World-Class Service and Operational Efficiencies in Contact Centers Around the World
MELVILLE, N.Y., January 25, 2016 – Verint® Systems Inc. (NASDAQ: VRNT) today announced that a leading provider in the travel industry has selected and will deploy multiple solutions from its market-leading enterprise workforce optimization suite.
The organization will implement the Verint Workforce Optimization™ solutions in contact centers across its network to further its focus on world-class customer service; advanced workforce management via staff forecasting, scheduling and other capabilities; and leverage robust analytics to optimize business processes and efficiencies.
To support the company in achieving key strategic planning and workforce management objectives, it will leverage Verint technology that can help take a pointed approach to planning, forecasting and scheduling staff. Leveraging the solution, the travel provider can help ensure it has the right number of staff with the right skills available to serve customers through the channels they choose to engage. The software also will enable it to schedule training sessions, ongoing instruction and coaching, all without impacting service levels. Additionally, the organization will implement advanced analytics software from Verint to gain insight into application usage, and the navigation paths that employees follow in the reservation system, to effectively serve customers and perform their jobs.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
1 Accenture Consulting, “Compliance: Dare to be Different, 2017 Compliance Risk Study”
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