Verint Customer Analytics and Workforce Optimisation Software Helps Organisation Achieve More Intelligent, Faster and Accurate Way of Categorising Calls to Gain New Levels of Customer Insight

WEYBRIDGE, U.K. and MELVILLE, N.Y., 22 August 2016Verint® Systems Inc. (NASDAQ: VRNT) today announced that one of the UK’s largest car insurance providers, Admiral Group, has gained new levels of customer insight leveraging Verint Speech Analytics, alongside its Verint Quality Management (QM) and Call Recording solutions. Using the integrated recording and speech engine to capture and analyse inbound and outbound calls, Admiral Group continues to gain a deeper understanding of the customer journey to identify training needs, improve operational efficiencies, and ultimately deliver an enhanced customer experience.