Awards Spotlight Innovation in Customer Engagement Optimization, “Customer Friendly” Best in Business Approach and Customer Success
MELVILLE, N.Y., January 28, 2016 – Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has received several industry awards for its Customer Engagement Optimization™ solutions, one of which highlights how customer ATB Financial captures, analyzes and acts on customer insights to heighten experiences and loyalty. In addition, the organization has earned a best in business honor for its customer experience program.
Best in Biz Awards
In this year’s Best in Biz Awards program, Verint was named a bronze winner in the “most customer friendly company of the year” category. Through this honor, the organization was recognized for its unique global customer experience (CX) program. By gaining a deep understanding of customer perceptions about its products and services, Verint translates this data into actionable intelligence that have enabled it to build stronger long-term customer relationships, increase satisfaction and loyalty, and improve innovation and process improvement.
Loyalty360 CX Award
Verint customer ATB Financial—an Alberta-based financial institution—was awarded a silver honor in Loyalty360’s CX Awards for “best customer insights in customer experience.” The honor spotlights brands that are using innovative and best-in-class techniques to deliver customer experiences designed to build customer loyalty. To support its focus in these areas, ATB Financial uses Verint Speech Analytics™ and Verint Call Recording™ to deliver better employee experiences, and therefore better customer experiences. The organization also uses Verint solutions for employee recognition, career progression, and coaching and training. Through ATB’s Mastery Program—which aligns team members via competencies based on novice, expert and mastery categories—employees hear what their next level category interactions look and sound like and gain insights on where they are and how to progress in the competency model.
CUSTOMER’s Experience Innovation Award
Verint also earned an “experience innovation” honor from CUSTOMER magazine for its Verint Engagement Analytics™. This award recognizes companies delivering exceptional customer experiences by providing standout solutions that improve business relationships. The cloud-based Verint Engagement Analytics solution provides a platform for capturing, analyzing and correlating customer interactions, behaviors and journeys across multiple channels.