Forrester CX Index Integrated with Verint Technology to Provide Best-in-Class Measurement, Benchmarking and Actions

CAMBRIDGE, Mass. and MELVILLE, N.Y., November 7, 2016 — Research and advisory firm Forrester (Nasdaq: FORR) and Verint® Systems Inc. (Nasdaq: VRNT) today announced a partnership designed to provide a holistic approach to customer experience (CX) measurement and management. The partnership combines Forrester’s Customer Experience Index (CX Index) methodology, benchmark data and engagement program with Verint Enterprise Feedback Management (EFM) to create a single source for organizations to collect, analyze and act on benchmark data.