Company Expands Customer Personalization and Interaction Opportunities via Mobile Applications and IoT Devices with Geolocation Targeting and More
MELVILLE, N.Y., November 8, 2016 – Geolocation targeting is an essential capability in customer analytics today, and is now included along with other enhancements designed to help make customer interactions more relevant, contextual and in-the-moment in the Enterprise Feedback Management™ (EFM) solution from Verint® Systems Inc. (Nasdaq: VRNT).
With more of today’s consumers responding to surveys using mobile devices, geolocation targeting enables organizations to add location to a customer’s basic profile, increasing survey participation and providing a rich, personalized view of customer activity. Together with enhanced data visualization through advanced dashboards and drilldown capabilities, these enhancements build a detailed view of where customers are and what they’re doing when they respond to feedback requests in order to deliver more personalized, meaningful surveys and derive more valuable feedback and insights.
Verint Enterprise Feedback Management also includes advancements that provide better ways for organizations to engage with customers, making every customer interaction relevant, contextual and in the moment. Key features include event-driven feedback, photo uploading, and support for embedding the first question of a survey in an email.
Enhancement highlights include:
“These latest enhancements reinforce Verint’s strong commitment to mobile customer engagement optimization strategies,” says Nancy Treaster, senior vice president and general manager, strategic operations, Verint. “The enhancements help increase security and optimize background tasks to minimize their impact on the actions users perform, and help organizations bring multichannel responses and insights into their businesses to gain more value from customer and employee feedback, as well as enrich engagement.”
Part of Verint’s broader Customer Engagement Optimization™ portfolio, EFM is designed to help organizations take a proactive approach to engaging with customers—and employees—by capturing, analyzing and acting on their feedback to enhance service, processes, satisfaction and loyalty.
The latest version of Verint Enterprise Feedback Management is now available in on-premises, public cloud and private cloud deployment models.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
1 Accenture Consulting, “Compliance: Dare to be Different, 2017 Compliance Risk Study”
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2018, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2018, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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