Drie tips om speech analytics op de juiste manier te implementeren
Amsterdam, December 22, 2016 – Recent onderzoek van Verint laat zien dat een meerderheid van de consumenten nog altijd de voorkeur geeft aan persoonlijk contact met de klantenservice. Telefonisch contact is hierbij het meest populair. Voor bedrijven is het daarom goed om de klantenservice op een efficiënte manier in te richten. Hoe kun je dat het beste doen? In het buitenland zetten bedrijven het in toenemende mate in: speech analytics. Ook in Nederland raakt speech analytics steeds meer in opkomst doordat bedrijven op zoek zijn naar nieuwe manieren waarop ze het telefonisch contact met hun klanten kunnen optimaliseren.
Partners Across EMEA Recognised for Exceptional Performance in Consulting, Marketing, Support and Customer Service
WEYBRIDGE, UK and MELVILLE, N.Y.,, June 23, 2016 – — Verint® Systems Inc.(NASDAQ: VRNT) today celebrated its partners across the EMEA region and announced five organisations that have been awarded for their achievements in supporting Verint solutions and helping customers achieve their business growth and revenue objectives. The awards were presented last week during the Verint Annual EMEA Partner Summit that took place at the Conrad Hotel in Quinta do Lago, Portugal.
Customer Event to Take Place in London, December 2016
WEYBRIDGE, U.K. and MELVILLE, N.Y.,, July 26, 2016 – — Verint® Systems Inc.(Nasdaq: VRNT) today announced the date, venue and open registration—along with event host and keynote speakers—for its Engage™ 2016 Customer Conference in EMEA.
Consumers Expect Businesses to be More Transparent on How Their Data is Used
WEYBRIDGE, U.K. and MELVILLE, N.Y.,, January 6, 2016 – —A global study of consumers reveals almost half (48%) are suspicious about how companies use their data. Based on a poll of more than 18,000 consumers across nine countries, the research—commissioned by Verint® Systems Inc. (NASDAQ: VRNT) and conducted by analyst and consultancy firm Ovum and U.K.-based research company Opinium—further finds that one in five consumers don’t trust any businesses to keep their information safe. This indicates that brands have some way to go to build consumer trust.
Vivid New User Interface Backed by Advanced Scorecards, Gamification, Coaching and eLearning Drive Employee Engagement
MELVILLE, N.Y. , February 16, 2016 – —Verint® Systems Inc. (NASDAQ: VRNT) today announced substantial enhancements to its Verint Workforce Optimization™ software designed to help contact center, back-office and branch operations better manage the performance of employees and operations.Armed with a brand new user experience and analytics, this latest release includes innovations in performance management to help organizations gain even greater insight into how employees are performing, how well goals are being met and how to better engage and take action on these insights.
Contact Solutions Acquisition Furthers Omnichannel Customer Engagement Optimization Capability
MELVILLE, N.Y. , February 22, 2016 – —Verint® Systems Inc. (NASDAQ: VRNT) today announced its acquisition of Contact Solutions, a leading provider of real-time, contextual customer care solutions. With this acquisition, Verint is furthering its mission of being the world’s leading Actionable Intelligence®platform that enables organizations to provide crucial insights that empower decision makers to anticipate, respond and take action.
Verint Named Top Winner in Workforce Optimization for Ninth Consecutive Year
MELVILLE, N.Y. , February 26, 2016 –
Company Recognized as a 2016 CRM Watchlist Winner
MELVILLE, N.Y. , March 2, 2016 – — Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has been named a “winner” on the 2016 CRM Watchlist, an award compiled annually by Paul Greenberg—the managing principal of The 56 Group, LLC and author of CRM at the Speed of Light. Criteria for this year’s program required that organizations demonstrate considerable influence with sustainable impact, as evidenced by the value provided to customers and the market in which they do business.
MELVILLE, N.Y. , March 7, 2016 – —Verint® Systems Inc. (NASDAQ: VRNT) today announced that one of the largest insurance companies in the United States is implementing its Quality Management™ software, part of the company’sWorkforce Optimization™ suite. The organization selected the Verint solution to simplify business operations, continue its move to a single-vendor platform and realize a more impactful return on its technology investment.