New Consumer Study Conducted with Ovum and Opinium Outlines Factors Necessitating Business Strategy Alignment with Customer Engagement

MELVILLE, N.Y., October 8, 2015 –Verint® Systems Inc. (NASDAQ: VRNT) today released the results of new research in partnership with analyst and consultancy firm Ovum. The study reveals the complexity of customer service expectations and provides advice on how businesses can respond. Drawing on global and regional research conducted by UK-based research company Opinium, the findings highlight the demand for quick and convenient service coupled with a calculated approach to personalization in order to foster customer engagement.