Solutions Recognized for Innovation, Excellence and Customer Success
MELVILLE, N.Y., July 22, 2015 – Verint® Systems Inc.(NASDAQ: VRNT) today announced that it has received several new customer analytics awards. These honors from leading media and industry associations reinforce the company’s focus on innovation, excellence and a commitment to helping organizations achieve key business objectives by enriching customer interactions, improving business processes and optimizing their workforces.
International Customer Management Institute Award
The International Customer Management Institute (ICMI) Global Contact Center Awards honored Verint alongside one of its insurance customers as a 2015 finalist in the “best use of technology” category based on the provider’s implementation of Verint Customer Analytics™. The provider deployed the Verint solution to leverage the power of data analytics to enhance customer engagement and improve satisfaction, as well as to differentiate itself in the market. The ICMI awards focus on recognizing companies, contact centers and individuals that provide a platform for leadership, vision, innovation and strategic accomplishments for the industry. Verint Customer Analytics are comprised of solutions that include speech analytics, text analytics, enterprise feedback management and engagement analytics, and are designed to enhance the customer experience.
Customer Service and Sales Award
Verint was named a gold winner in the “new products, upgrades, solutions and innovations” category of the 2015 Customer Service and Sales (CSS) Awards for Verint Engagement Analytics™. This cloud-based software and services solution gathers and correlates data on customer interactions, journeys and profiles to enhance customer and employee engagement. The CSS awards are designed to recognize people, programs and companies for customer satisfaction that stems through sales and service excellence, and for their impact in helping organizations gain a single view of the customer experience and areas of opportunity and improvement. Verint Engagement Analytics helps simplify the complexity of big data with smarter analytics and engagement.
CUSTOMER’s Speech Technology Excellence Award
Verint Speech Analytics™ was recognized by CUSTOMER magazine with a 2015 Speech Technology Excellence Award. This honor recognizes innovation in speech technology solutions that help improve customers’ bottom lines. More specifically, Verint was selected for its strength in helping organizations analyze and rapidly take action on the valuable intelligence gained through every day customer interactions. Recent enhancements to the solution include a new advanced speech engine, sophisticated semantic intelligence and machine learning for automated theme discovery, and a redesigned user interface.