Engagement Management Solutions to Support Omnichannel Customer Service Environments in Brazil by Enriching Customer and Employee Interactions
SAO PAULO and MELVILLE, N.Y., September 1, 2015 – Verint® Systems Inc. (NASDAQ: VRNT) today announced the availability of the Portuguese language version of its engagement management solutions.
Verint Engagement Management™ is comprised of customer service capabilities (acquired via KANA® Software) that include employee desktop, case management, email management, knowledge management, live chat, advanced co-browse, web self-service and more. This solution set, part of the broader Verint Customer Engagement Optimization™ portfolio, also includes advanced offerings for customer analytics and workforce optimization.
Verint Engagement Management is designed to help organizations enrich customer interactions and heighten customer and employee engagement. The solutions that comprise it feature a wide range of capabilities that are essential to omnichannel customer service and effective customer journeys, including customer interactions that take place through agents, web self-service, live chat, and via social networks and mobile devices. The Portuguese language version of engagement management is available in Brazil both on-premises and in the cloud.
Today, Verint Engagement Management solutions are being used by organizations around the world to help transform their global customer engagement initiatives. They also are leveraged to help address the complex customer service environments facing large commercial enterprises by providing a platform for integrating disparate systems and supporting continuous business processes for customers and employees across channels.
To learn more about these solutions in the Brazilian market, click here.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
1 Accenture Consulting, “Compliance: Dare to be Different, 2017 Compliance Risk Study”
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2018, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2018, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT COMPANY, NEXT IT, OPINIONLAB, TERROGENCE, SENSECY, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, EDGEVR, RELIANT, VANTAGE, STAR-GATE, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.
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Amy Curry Alan Roden
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