TOKYO and MELVILLE, N.Y., November 3, 2015 Verint® Systems Inc. (NASDAQ: VRNT) today announced that a leading Japanese television shopping channel company is benefitting from Verint Customer Engagement Optimization solutions in its Japan-based contact centers.

To enhance contact center service quality, customer satisfaction and engagement, the TV shopping channel organization invested in such customer engagement optimization solutions as Verint Workforce Optimization— which includes software for call recording and quality management—and Verint Speech Analytics. Driving its investment in the solution a couple years ago was the need to enhance operations by capturing, analyzing and acting upon the voices of its customers (VoC). Another key factor was the desire to be able to rapidly record, search and replay phone conversations, evaluate the service quality, and analyze and act on customer insights to enhance its offerings and overall service delivery.