2015 Press Releases
Mon Nov 20, 2017Verint Cited as Workforce Optimization Market Share Leader in New Research from DMG Consulting
Wed Dec 23, 2015Latest Analyst Report Positions Company as Leader Across WFO, Recording, Quality Management and more
MELVILLE, N.Y., December 23, 2015 —Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has been named a leader in the workforce optimization (WFO) market according to DMG Consulting LLC’s 2015 Workforce Optimization (WFO) Mid-Year Market Share Report. Published in October 2015, the research indicates that during the first half of 2015, “Verint was the WFO market leader and the strongest performer,” as well as the largest WFO vendor in the market.
Gartner erkent Verint als leider in nieuw Magic Quadrant voor Customer Engagement Center Workforce Optimization
Tue Dec 22, 2015Verint al voor achtste opeenvolgende jaar leider op het gebied van CEC Workforce Optimization
Amsterdam, 22 December 2015 –Verint® Systems, Inc.(Nasdaq: VRNT) is door Gartner voor het achtste opeenvolgende jaar als leider geplaatst in het Magic Quadrant for Customer Engagement Center Workforce Optimization (WFO). Gartner evalueert elk jaar WFO-technologie en plaatst leveranciers in een van de vier kwadranten. Volgens Gartner bieden leiders “brede en diepe WFO-oplossingen die wereldwijd inzetbaar zijn en ondersteund worden. De software is geschikt voor organisaties van elke omvang en complexiteit, en biedt brede branchedekking. Er is sprake van een sterke omzet en nieuwe referenties zijn breed beschikbaar.”1
Top Global Public Pension Fund Implementing Verint Customer Engagement Optimization for Efficient Member Service Experiences
Tue Dec 22, 2015Organization Deploying Additional Verint Solutions, Including Workforce Optimization and Desktop and Process Analytics
MELVILLE, N.Y., December 22, 2015 —Verint® Systems Inc. (NASDAQ: VRNT) today announced that one of the top global public pension funds is implementing more of its workforce optimization (WFO) suite, as well as adding desktop and process analytics software to its technology portfolio.
Verint Recognized for Superior Customer Experience Initiatives by CXPA
Mon Dec 21, 2015Second CX Impact Award Reinforces Success of Verint Customer Experience Program
MELVILLE, N.Y., December 21, 2015 —Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has been named a 2015 CX Impact Award winner. The program is sponsored by the Customer Experience Professionals Association (CXPA), a premier global non-profit organization dedicated to the advancement and cultivation of the customer experience profession. This award, for which the company has been honored for the second time over the past three years, is designed to distinguish individuals worldwide who are making significant progress within their organizations to enhance the customer experience.
Verint Named a Leader in Customer Service Solutions for Enterprise Organizations by Independent Research Firm
Thu Dec 17, 2015Recognized for Having a “Vision to Unify Customer Service, Agent Utilization and Performance Capabilities”
MELVILLE, N.Y. December 17, 2015 — Verint® Systems Inc.(NASDAQ: VRNT) today announced that it has been named a Leader in Forrester Research, Inc.’s new The Forrester Wave™: Customer Service Solutions for Enterprise Organizations, Q4 2015 report published December 16, 2015.
Forrester evaluated Verint Engagement Management™—which represents solutions from the company’s acquisition of KANA® Software and is part of Verint’s broader Customer Engagement Optimization portfolio—alongside 10 additional solutions, noting Verint for its focus “on the intersection of business process management (BPM), knowledge management and omnichannel management.”1 Forrester further stated that Verint Engagement Management has “well rounded case and channel management capabilities that guide agents through process flows.”2
Verint Receives 2015 Frost & Sullivan Award for Australian Contact Center Optimization Solution Vendor of the Year
Thu Dec 10, 2015SYDNEY and MELVILLE, N.Y., December 10, 2015— Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has received Frost & Sullivan’s 2015 Australian Contact Center Optimization Solution Vendor of the Year Excellence Award. The Australian Excellence Awards, now in its 10th consecutive year, recognizes the outstanding performance of companies that have demonstrated market leadership and business innovation in their respective markets. Verint’s selection highlights its broad leadership position across the Australian contact center industry.
Gartner Recognizes Verint as a Leader Positioned Highest in Execution and Furthest in Vision in New Magic Quadrant for Customer Engagement Center Workforce Optimization
Wed Dec 9, 2015Company Recognized as a Leader in CEC Workforce Optimization for Eighth Consecutive Year
MELVILLE, N.Y., December 9, 2015 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has achieved the highest and furthest overall position for its ability to execute and completeness of vision in the new Magic Quadrant for Customer Engagement Center Workforce Optimization (WFO) report by research and advisory firm Gartner, Inc.* This placement marks the eighth consecutive year that the company has appeared in the Magic Quadrant as a Leader.
TimeTrade Teams up with Verint to Help Banks Deliver Superior Customer Service
Tue Dec 8, 2015Partnership to Address Staffing Resource Allocation Issues, Extending In-Branch Appointment Analytics into Workforce Optimization for Retail Banks
BOSTON and MELVILLE, N.Y., December 8, 2015 —TimeTrade, the leading provider of online appointment scheduling, today announced a partnership with Verint® Systems Inc. (NASDAQ: VRNT). Through the organizations’ new combined offering, banks will have a powerful solution to help convert first-touch interactions into high-value, long-lasting relationships throughout the customer journey.
Frost & Sullivan Honors Verint with 2015 Product Leadership Award in Latin America
Mon Dec 7, 2015Recognition Highlights Customer-Centric Focus and Leadership in Customer Engagement Optimization
SAO PAULO and MELVILLE, N.Y., December 7, 2015 —Verint® Systems Inc. (NASDAQ: VRNT) today announced that it received the top product leadership award in the contact center systemsmarketfrom Frost & Sullivan, a leading global analyst and consultancy firm. This Latin America industry distinction for Verint’s Customer Engagement Optimization™portfolio—which is comprised of customer analytics, engagement management and workforce optimization solutions—was presented last week during the firm’s banquet ceremony in Miami, Florida.