Verint al voor achtste opeenvolgende jaar leider op het gebied van CEC Workforce Optimization
Amsterdam, December 22, 2015 – Verint® Systems, Inc.(Nasdaq: VRNT) is door Gartner voor het achtste opeenvolgende jaar als leider geplaatst in het Magic Quadrant for Customer Engagement Center Workforce Optimization (WFO). Gartner evalueert elk jaar WFO-technologie en plaatst leveranciers in een van de vier kwadranten. Volgens Gartner bieden leiders “brede en diepe WFO-oplossingen die wereldwijd inzetbaar zijn en ondersteund worden. De software is geschikt voor organisaties van elke omvang en complexiteit, en biedt brede branchedekking. Er is sprake van een sterke omzet en nieuwe referenties zijn breed beschikbaar.”1
Company Recognized by CEO World Awards, IBM, TSIA, CIO Review, TMC and PACE
MELVILLE, N.Y., January 20, 2015 – Verint® Systems Inc.(NASDAQ: VRNT) today announced that it has received multiple industry awards for its customer engagement optimization and fraud, risk and compliance solutions. These latest honors underscore the company’s commitment to excellence and focus on innovative technology designed to help customers deliver consistent, contextual and personalized sales and service experiences across channels, while also helping to ensure compliance and mitigate fraud and risk.
New Solution Enables Smarter Engagement Across Back-Office and Blended Work Environments to Advance Productivity, Service Delivery and Customer Satisfaction
MELVILLE, N.Y., January 26, 2015 – Verint® Systems Inc. (NASDAQ: VRNT) today announced the addition of Verint Work Allocation Manager™ to its Customer Engagement Optimization portfolio. The offering leverages combined customer service capabilities from KANA®, along with workforce optimization functionality from Verint.
Security Intelligence in Ecuador’s Principal Commercial and Manufacturing Center Experiences Benefits from Comprehensive Verint Solutions
MELVILLE, N.Y.,, February 2, 2015 – City of Guayaquil Leverages Integrated Surveillance Platform to Share Intelligence Across Agencies, Expedite Investigations and Mitigate Crime
Verint Repeats #1 Position in Firm’s Comprehensive Workforce Optimization Evaluation
MELVILLE, N.Y., February 4, 2015 – Verint® Systems Inc. (NASDAQ: VRNT) today announced it has been named the overall top-ranked vendor by research and technology advisory firm Ventana Research in its 2015 Value Index for Workforce Optimization1.
National Commercial Bank Jamaica Limited Adopts Comprehensive Security Plan with Verint Video and Situation Intelligence Solutions
MELVILLE, N.Y. , April 2, 2015 – Verint® Systems Inc. (NASDAQ: VRNT) today announced that National Commercial Bank Jamaica Limited (NCB) is completing the final part of a multi-phased implementation of its security solutions. The financial institution selected Verint in 2013 to further its focus on mitigating fraud, enhancing investigations and applying advanced situational awareness across its country-wide locations. NCB of Jamaica, the island’s largest financial services provider with 36 branches and 200 ATMs, uses innovative technology to drive operational efficiencies and enhanced services for its customers.
Company Recognized for Corporate Vision, Customer Experience and Driving Product Excellence by KMWorld, the Stevie Awards, The 56 Group and TMC
MELVILLE, N.Y. , April 7, 2015 – Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has received multiple awards in recognition of itscustomer engagement optimization solutions, strong position in knowledge management, and ability to help global organizations create successful customer experiences and engagement programs. These honors are further confirmation of the company’s focus on enabling organizations to enrich customer interactions, improve processes and optimize their workforce.
Complements Existing Verint Solutions; Helps Organizations Drive Employee Engagement and Organizational Performance
MELVILLE, N.Y. , April 20, 2015 – Verint® Systems Inc. (NASDAQ: VRNT) today announced the addition of gamification to its customer engagement optimization portfolio. This new enterprise software solution is designed to drive employee engagement—and in turn, improve sales, customer service, social collaboration and training—as well as help employees achieve both personal performance goals and corporate objectives.
Organization to Add Workforce Management, eLearning and Performance Management to Help Drive Customer Engagement and Operational Efficiencies
MELVILLE, N.Y. and SYDNEY, April 30, 2015 – Verint® Systems Inc. (NASDAQ: VRNT) today announced that a U.S.-based state government agency will implement its workforce optimization software to help optimize citizen engagement. Already a customer of Verint’s quality management and recording solutions, the agency pursued new workforce management, eLearning and performance management capabilities to help advance operational efficiencies, gain greater visibility across its enterprise, and address advanced business requirements unrealized through its incumbent solution.
Company Recognized as One of the Largest CRM Customer Service and Support Software Vendors in Terms of APAC Region Revenue
MELVILLE, N.Y. and SYDNEY, May 5, 2015 – Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has been named to Gartner’s recently published Market Guide for CRM Customer Service and Support Software in the Asia/Pacific Region.1 In the research report, Verint was recognized as the second largest CRM Customer Service and Support (CSS) software vendor in the APAC region in terms of total software revenue. This evaluation follows the organization’s placement in the Leaders Quadrant of the firm’s latest Magic Quadrant for Customer Engagement Center Workforce Optimization report2 and inclusion in the new Magic Quadrant for the CRM Customer Engagement Center.3