MELVILLE, N.Y., January 28, 2014 –
erint® Systems Inc. (NASDAQ: VRNT) today announced that it has received multiple recognitions for its Actionable Intelligence® solutions, as well as an award for its customer experience program. Further, it recently was named to the annual FinTech 100 ranking. These honors reinforce Verint’s focus on technology innovation and customer engagement optimization.
FinTech 100 Ranking
The FinTech 100 is an annual ranking of the top technology providers to financial services companies worldwide. Announced in November 2013, Verint ranked #44 in this ranking developed by the analysts and researchers at IDC Financial Insights and published in a special report by the editors at American Banker and Bank Technology News.
“Verint’s placement in the FinTech 100 ranking reflects its strength as one of the top global technology providers to the financial services industry,” says Karen Massey, senior research analyst, IDC Financial Insights. “In a market that is continuously balancing financial performance, regulatory and economic pressures, innovation and evolving customer requirements, Verint has proven success as a vendor that can meet its clients’ needs in a very difficult era.”
Customers Rank Verint Speech Analytics Industry-Best
According to the 2013–2014 Speech Analytics Product and Market Report from analyst firm DMG Consulting LLC, Verint was the only company to score a “five out of five” in vendor satisfaction ratings for its Impact 360® Speech Analytics™ solution. In the industry report that was released in November 2013, Verint received the highest issued rating in each of the following categories: product, implementation, training, speech analytics workshops, ongoing service and maintenance, professional services, innovation, responsiveness to product enhancement request, communications and pricing.
Verint’s Own Customer Experience Initiative Recognized in 2013 CX Impact Awards
During the Customer Experience Professionals Association’s First Annual “CX Day” in October 2013, Verint’s Nancy Porte—vice president, customer experience—received top distinction in the customer journey mapping category. The 2013 CX Impact Awards were designed to honor individuals who have made a significant impact on driving the success and awareness of the customer experience management field. The CXPA recognized Porte for her work developing the Verint Customer Experience Program, which helps identify improvements to key customer interaction areas that directly impact experiences and loyalty.
TMC Product Innovation Awards
Two TMC publications recognized Verint’s software in their August 2013 issues in the areas of customer impact and product innovation. CUSTOMER magazine presented the company with its “Speech Technology Excellence Award” for Impact 360 Speech Analytics. This honor acknowledges companies that have made significant contributions to improving speech applications for their clients.
Additionally, Verint received Communications Solutions’ “Product of the Year Award” for its Voice of the Customer Analytics® solution set. With this honor, the company was recognized for creating exceptionally innovative products and services that facilitate voice, data and video communications.
About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360®Workforce Optimization™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.