Chinese Service Provider Captures, Analyzes and Responds to Customer Insights, While Gaining Competitive Customer Intelligence, Using Award-Winning Speech Analytics from Verint

 BEIJING, CHINA and MELVILLE, N.Y., April 22, 2014 Verint® Systems Inc. (NASDAQ: VRNT) today announced that Shanghai Unicom, a subsidiary of China Unicom—a leading telecommunications carrier in China—is gaining continued value, following its implementation of Impact 360® Speech Analytics. The organization uses the software to help uncover underlying customer issues and key drivers of calls into its contact center. Using Verint’s speech analytics software—part of the company’s Voice of the Customer Analytics® offering—Shanghai Unicom mines recorded calls and analyzes customer interactions to proactively identify early trends and opportunities, respond to the root causes that result in unnecessary calls for customers, and gather key market intelligence.