Solution Optimizes Customer Service, Enabling Smarter Engagement, Greater Employee Collaboration and Heightened Productivity

Advancements Reinforce Added Value from Single Vendor Customer Engagement Optimization Solution

MELVILLE, N.Y. and SANTA CLARA, Calif., November 10, 2014Verint® Systems Inc. (NASDAQ: VRNT) and KANA® Software, A Verint Company, today announced a major new release of its KANA Enterprise solution, featuring enhancements designed to drive customer engagement center effectiveness, employee collaboration and productivity, and responsiveness to rising customer demands.