EFM Solution Enhancements Include Extended Mobile SMS Delivery Model and Cross-Survey Reporting

Driving Innovation 2014
June 9-12
Orlando, Fla.

ORLANDO, Fla. and MELVILLE, N.Y., June 12, 2014 - Verint® Systems Inc. (NASDAQ: VRNT) today announced a series of enhancements to its Enterprise Feedback Management™ (EFM) solution, part of the company's growing customer engagement optimization suite. Among the additions to the award-winning EFM solution are more mobile SMS delivery options and advanced cross-survey reporting and analysis. Part of Verint's Voice of the Customer Analytics™ portfolio, these capabilities, which became generally available in the first quarter of the year, are designed to help global organizations build and expand their multichannel customer engagement programs.