Sabio and Verint Partner to sponsor Professional Planning Forum’s ‘Volatility & Flexibility Challenge 2014’

LONDON – 06 March 2014Sabio, the customer contact technology specialist, has partnered with Verint® Systems Inc. to provide executive sponsorship for the Professional Planning Forum’s key ‘Volatility & Flexibility Challenge 2014’ education programme. According to the Professional Planning Forum’s Chief Executive, Steve Woosey, “One of the critical workforce optimisation issues currently faced by contact centre planning operations relates to the volatility of workload and an organisation’s flexibility requirement. If you’re serious about maximising your planning potential then you’ve really got to start off by quantifying your workload volatility – however, it’s increasingly evident that too few organisations are currently getting this right.”