Extended Investment in Verint Impact 360 Software to Help Heighten the Patient Experience, and Drive Performance Through Enhanced Workflow and Advanced Staffing Models

MELVILLE, N.Y., April 16, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that a managed care health plan provider is implementing its Impact 360® Workforce Management™ (WFM) in a number of its back-office and contact center operations[1]. The software—which includes advanced solutions for staff forecasting and scheduling, scorecards and strategic desktop and process analytics—will help the organization plan, forecast demand and build more accurate staffing models to effectively manage resources and workflow, reduce costs and increase productivity. As an existing Verint customer, these capabilities will serve as a complement to the organization’s current use of Impact 360 Workforce Optimization™ in its contact centers.