Addition of Workforce Optimization Capabilities to Help Organization Gain a More Holistic Picture of the Customer Journey
MELVILLE, N.Y., October 15, 2014 – Verint® Systems Inc. (NASDAQ: VRNT) today announced that a leading insurer in the U.S. and Canada is implementing Verint Customer Feedback™, part of the company’s Workforce Optimizationsolution and broader Customer Engagement Optimization suite.
Today, the organization already leverages Verint’s workforce optimization software, including workforce management for back office, desktop and process analytics, text analytics and enterprise feedback management. These integral solutions help support its focus on operational excellence and customer care. With the addition of the Verint Customer Feedback solution, the insurer’s internal customer experience group can accelerate its ability to capture and analyze input directly from customers and share that intelligence with its voice of the customer and other teams. This investment, which the organization made earlier this year, fits well with its focus on generating additional insight from transactional surveys across different areas of the business. Through a unified workforce optimization platform and single provider, the organization benefits from demonstrated strength and flexibility, ease-of-use and the ability to address more complex business issues compared to its incumbent solution.
“Organizations around the globe rely on Verint’s award-winning workforce optimization and analytics solutions to capture, analyze and act on the voice of the customer and to optimize customer engagement,” says Nancy Treaster, senior vice president and general manager, strategic operations, Verint Enterprise Intelligence Solutions™. “With a focus on incorporating the voice of the customer into day to day operations, this insurer is enhancing its ability to more effectively serve customers, advance relationships and loyalty, and improve performance and customer satisfaction across the business.”
The Verint Workforce Optimization™ suite, which includes advanced customer analytics solutions, helps organizations improve everything that impacts the customer experience—from interactions in customer engagement centers, to operations in back-office, branch, and marketing and customer care operations. Leveraging this powerful enterprise solution, organizations in the insurance sector and across vertical markets can gain unprecedented visibility into customer and employee engagement, performance, operations and intelligence across the enterprise.
Visit www.verint.com to learn more about Verint Customer Engagement Optimization™ solutions.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
1 Accenture Consulting, “Compliance: Dare to be Different, 2017 Compliance Risk Study”
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2018, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2018, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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