While the Rush to Social Media Slows, Mobile Begins its Own Customer Service Growth

SYDNEY, Australia, February 3, 2014KANA Software, Inc., a global leader in customer service solutions used on premises or in the cloud by more than 900 organisations, today announced the results of its Top Customer Service Channel Trends global research. The survey conducted in partnership with customer strategist and Principal Analyst of thinkJar, Esteban Kolsky, provides a comprehensive overview of the most prominent channels being used to support customer service by companies today.