KANA Enterprise Recognized as Best Relationship Management Solution in 8th Annual Awards Program Celebrating Excellence in Sales and Customer Service
SUNNYVALE, Calif. and MELVILLE, N.Y., March 19, 2014 – KANA Software, A Verint®Company (NASDAQ: VRNT), today announced its KANA Enterprise customer service suite has been honored with a Gold Stevie® Award for “New Product and Service Category/Relationship Management Solution.” The award was presented to KANA on February 21 during a gala banquet at the Bellagio Hotel in Las Vegas.
The Stevie Awards are recognized as a top sales, contact center and customer service awards program. More than 1,500 nominations from organizations of all sizes and in virtually every industry were evaluated. Over 260 executives around the world participated in the judging process for this year’s program to determine the finalists and ultimate Gold, Silver and Bronze Stevie Award winners.
As an industry-leading, unified platform supporting both agent-based and self-service capabilities for seamless customer service across the phone, email, web, mobile, chat and social channels, KANA Enterprise provides consistent data across channels to empower both agents and customers.
“We’re honored to have KANA Enterprise recognized with a Gold Stevie Award,” says James Norwood, chief marketing officer, KANA, A Verint Company. “Given the proliferation of channels and rising consumer expectations, creating the right level of customer engagement is vital to excel and thrive in today’s competitive environments. Designed to support the omni-channel service imperative, KANA Enterprise provides the technology necessary to support great customer service and winning customer experience initiatives.”
About the Stevie AwardsStevie Awards are conferred in five programs: the Asia-Pacific Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
KANA, A Verint® Company, is a leading provider of cloud and on-premise customer service solutions. KANA helps global organizations—including many of the Fortune 500, mid-market businesses and public sector agencies—optimize their engagements with consistent and contextual customer journeys across agent, web, social and mobile experiences. Using KANA solutions, organizations can reduce operational costs, increase resolution rates and improve brand loyalty. Learn more at www.kana.com.