KANA Express Customer Service Suite Also Named a Strong Performer for Midsize Teams

SUNNYVALE, Calif. and MELVILLE, N.Y. April 9, 2014 —KANA® Software, a Verint® Company (NASDAQ: VRNT), today announced its KANA Enterprise customer service suite has been named a Leader in Forrester Research, Inc.’s The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q2 2014 report published April 7th. Additionally, KANA Express was recognized as a Strong Performer in The Forrester Wave™: Customer Service Solutions For Small and Midsize Teams, Q2 2014 report also published April 7th.