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  • 2014 Press Releases

2014 Press Releases

  1. 2014 Press Releases

    Mon Nov 20, 2017
  2. Verint Secures Workforce Optimization Market Leader Position in New Research from DMG Consulting

    Wed Dec 24, 2014

    Analyst Firm Recognizes Verint as Leader in Contact Center WFO; KANA and Other Acquisitions Contribute to Growth and Formation of New Customer Engagement Optimization Market

    MELVILLE, N.Y., December 23, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has been named the largest vendor in the Workforce Optimization (WFO) market according to DMG ConsultingLLC’s 2014 Workforce Optimization (WFO) Mid-Year Market Share Report. Published in October 2014, this year’s report shares that the industry’s contact center WFO revenue increased in the first half of 2014. The revenue growth over the previous year is attributed in part to Verint’s acquisition of KANA® Software.  The collective solutions from Verint and KANA are enabling organizations worldwide to implement a single-vendor suite to help transform customer engagement.

    Read more...

  3. Verint Receives 2014 Asia Pacific Market Share Leadership Award from Frost & Sullivan for Seventh Consecutive Year

    Thu Dec 18, 2014

    Company Demonstrates Technology Innovation and Leadership Across the APAC Region

    HONG KONG and MELVILLE, N.Y., December 18, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has received the “2014 Asia Pacific Market Share Leadership Award” from Frost & Sullivan. This marks the seventh consecutive year that Verint has received this distinction in the Call Monitoring Systems category from the global analyst and consultancy firm, underscoring its innovation, growth, strong partner ecosystem, and ability to help customers achieve their business goals through the use of proven quality monitoring and customer engagement optimization solutions.

    Read more...

  4. 1-800-FLOWERS.COM Founder and CEO Jim McCann Named a 1to1 Media 2014 Customer Champion

    Thu Dec 11, 2014

    KANA Solutions Help 1-800-FLOWERS.COM® Cultivate Customer Relationships Beyond Transactions

    SANTA CLARA, Calif. and MELVILLE, N.Y., December 11, 2014 —KANA® Software, A Verint®Company (NASDAQ: VRNT), today congratulated Jim McCann, founder and CEO of 1-800-FLOWERS.COM®,the world’s leading florist and gift shop on being named to 1to1 Media’s 2014 class of Customer Champions.

    Read more...

  5. Verint Closes On the $1B Mark

    Mon Dec 8, 2014

    Industry Analyst Firms and Media Outlets Highlight Company’s Analytics Solutions and Customer Experience Program

    Verint Cited as Top 50 Technology Provider to Global Financial Services Companies

    MELVILLE, N.Y., January 28, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has received multiple recognitions for its Actionable Intelligence® solutions, as well as an award for its customer experience program. Further, it recently was named to the annual FinTech 100 ranking. These honors reinforce Verint’s focus on technology innovation and customer engagement optimization.

    Read more...

  6. Verint Announces Participation in Upcoming Investor Conference (Dec 2014)

    Fri Dec 5, 2014

    MELVILLE, N.Y., December 5, 2014 — Verint® Systems Inc.(NASDAQ: VRNT) today announced its participation in Imperial Capital’s Security Investor Conference to be held at the Waldorf Astoria in New York City on December 10-11.

    Alan Roden, Verint’s senior vice president of corporate development, will present on Thursday, December 11 at 2 pm ET. A live webcast will be available on the Investor Relations section of Verint’s website, as well as the Imperial Capital site. Interested parties can also view the recorded presentation on-demand on the Verint website following the conclusion of the event.

    Read more...

  7. Verint Systems Announces Conference Call to Review Third Quarter Results to be Held on December 3, 2014 at 4:30 p.m. ET

    Tue Nov 25, 2014

    MELVILLE, N.Y., November 25, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced it will conduct a conference call on Wednesday, December 3, 2014 at 4:30 p.m. ET to review its third quarter results (for the quarter ended October 31, 2014) and outlook for the year ending January 31, 2015. An earnings release will be issued after market close on December 3.

    Read more...

  8. Verint Forms Global Strategic Partnership with Unify

    Fri Nov 21, 2014

    Partnership to Extend Reach of Workforce Optimization Solutions in Enterprise Contact Center Environments

    MELVILLE, N.Y., November 19, 2014 —Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has formed a global strategic partnership with Unify, a leading enterprise communications software and services firm. The relationship extends the reach and availability of Verint Workforce Optimization™ (WFO) solutions into enterprise contact centers, or customer engagement centers, on a global basis.

    Read more...

  9. São Bernardo do Campo Leverages Verint Security Intelligence Solutions to Expand Safe City Program

    Mon Nov 17, 2014

    Verint Situation Management Center and Video Management Software Play Pivotal Role in Municipality’s Public Safety Initiatives

    MELVILLE, N.Y., November 17, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that São Bernardo do Campo has deployed a comprehensive security intelligence platform that includes Verint Video Management Software™, Verint Situation Management Center™ and Verint IP Cameras as part of its “Safe City Program.” The goal of the initiative was to implement comprehensive supporting technology to facilitate collaboration between the city’s municipal agencies to enhance public safety.

    Read more...

  10. Verint Placed in “Leaders” Quadrant of Gartner’s New Magic Quadrant for Customer Engagement Center Workforce Optimization

    Mon Nov 17, 2014

    Leadership Position Based on Ability to Execute and Completeness of Vision

    MELVILLE, N.Y., November 17, 2014 — Verint® Systems Inc.(NASDAQ: VRNT) today announced that it has been positioned in the “Leaders Quadrant” of the newly published “Magic Quadrant for Customer Engagement Center Workforce Optimization” report from research and advisory firm Gartner, Inc. The company’s standing in the November 12, 2014 research is based on its ability to execute and completeness of vision.

    Read more...

  11. City of San Antonio Leverages Customer Mobile and Open311 Cloud Framework from KANA to Mobilize Citizen-Centric Government

    Mon Nov 17, 2014

    SANTA CLARA, Calif. and MELVILLE, N.Y. November 17, 2014 — KANA Software, A Verint®Company (NASDAQ: VRNT), today announced the City of San Antonio, Texas is using its Customer Mobile application and Open311 cloud infrastructure to help residents access information and request city services from their mobile devices anytime, anywhere.

    Read more...

  12. Verint Explores Reshaping the Branch for Today’s Omnichannel Banking Environment at BAI Retail Delivery Conference

    Tue Nov 11, 2014

    Company to Address Industry Shifts and Strategies for Enhancing Employee and Customer Engagement and Delivering Personalized Experiences

    BAI Retail Delivery 2014
    Verint
    Booth #4021
    McCormick Place, Chicago

    CHICAGO and MELVILLE, N.Y., November 11, 2014 —As part of its participation in BAI Retail Delivery 2014, Verint® Systems Inc. (NASDAQ: VRNT) today announced that on Thursday, November 13 at 12:30 pm CT, Jackie Hudson—vice president, branch workforce optimization, Verint—will take part in the Transforming the Branch for Today’s Omnichannel Environment panel. This session will explore the solutions that are transforming the branch, such as customer engagement optimization, and moving banks toward an omnichannel environment, addressing one of the most challenging initiatives facing executives in the retail banking industry.

    Read more...

  13. Verint Extends Customer Engagement Optimization Strategy with Latest Release of KANA Enterprise

    Mon Nov 10, 2014

    Solution Optimizes Customer Service, Enabling Smarter Engagement, Greater Employee Collaboration and Heightened Productivity

    Advancements Reinforce Added Value from Single Vendor Customer Engagement Optimization Solution

    MELVILLE, N.Y. and SANTA CLARA, Calif., November 10, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) and KANA® Software, A Verint Company, today announced a major new release of its KANA Enterprise solution, featuring enhancements designed to drive customer engagement center effectiveness, employee collaboration and productivity, and responsiveness to rising customer demands.

    Read more...

  14. Verint Announces Participation in Upcoming RBC Investor Conference

    Wed Nov 5, 2014

    MELVILLE, N.Y., November 5, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced its participation in the RBC 2014 Technology, Internet, Media & Telecom Conference to be held at The Westin New York at Times Square on November 10-11.

    Verint’s Chief Financial Officer, Doug Robinson, will present on Monday, November 10 at 2:30 p.m. ET. A live webcast will be available on the Investor Relations section of Verint’s website, as well as the RBC site. Interested parties also can view the recorded presentation on-demand on the Verint website following the conclusion of the event.

    Read more...

  15. Carenet Healthcare Services Implementing KANA Enterprise to Help Revolutionize Its Member Engagement Strategy

    Mon Nov 3, 2014

    Carenet Healthcare Services Implementing KANA Enterprise to Help Revolutionize Its Member Engagement Strategy

    Global Provider of Healthcare Services Adds Omnichannel Agent, Knowledge Management and Case Management Capabilities to Support Exceptional Member Care

    SUNNYVALE, Calif. and MELVILLE, N.Y., November 3, 2014 —KANA® Software, A Verint® Company (NASDAQ: VRNT), today announced that Carenet Healthcare Services is implementing KANA Enterprise as a key solution for providing the next level of customer relationship management for its clients. Carenet delivers personalized care management and engagement solutions for a prestigious portfolio of national healthcare organizations, including commercial health plans, hospital systems, employer groups, the U.S. Military, and Medicare and Medicaid plans.

    Read more...

  16. Verint Recognized for Market Leadership in Customer Interaction Analytics

    Fri Oct 31, 2014

    High Customer Ratings and Top Scores from Ovum Reinforce Company’s Global Leadership Position

    MELVILLE, N.Y., October 31, 2014 —Verint® Systems Inc. (NASDAQ: VRNT) today announced it has been named a Market Leader by industry analyst firm Ovum in the Ovum Decision Matrix: Selecting a Customer Interaction Analytics Vendor, 2014-15 report published September 15. Ovum cites Verint as a clear leader for customer interaction analytics capabilities, for which it achieved the top scores across all 10 technology assessment categories, and high ratings among customers that use Verint for industry-leading capabilities and workforce optimization (WFO) suite.

    Read more...

  17. Verint and Truphone Partner to Help Financial Institutions Manage Regulatory Compliance Initiatives

    Thu Oct 30, 2014

    Mobile and Fixed-Line Recording, Indexing and Retrieving Communications with Advanced Analytics Helps Financial Institutions Maintain Compliance with Global Regulations

    WEYBRIDGE, UK and MELVILLE N.Y., 30 October 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced its collaboration with Truphone, a global mobile network and leading provider of mobile recording solutions in the UK, US, Hong Kong, Spain and Australia.

    As part of the partnership, Verint and Truphone have successfully completed compatibility testing of their financial compliance solutions. The result is an integrated solution that records, indexes and retrieves mobile and fixed-line communications on a single platform to help financial institutions comply with international recording regulations. By deploying this solution, organisations can help mitigate breaches of internal rules and fraud, and improve general trading floor behaviour, while saving man-power and money normally spent on policy enforcement.

    Read more...

  18. KANA Customers Stand Out for Achievements in Optimizing Customer Engagement

    Tue Oct 21, 2014

    Organizations Awarded for Outstanding Deployment of KANA Customer Service Solutions

    SANTA CLARA, Calif. and MELVILLE, N.Y., October 21, 2014 — KANA® Software, A Verint®Company (NASDAQ: VRNT), today announced the winners of its CONNECT 2014 Customer Awards Program. This year’s recipients were recognized across seven award categories for outstanding performance in driving customer and citizen engagement across their commercial and public sector organizations using KANA solutions.

    Read more...

  19. Grane RX Implementing Verint Workforce Optimization to Enhance Customer Experience and Pharmacy Operations

    Wed Oct 15, 2014

    Leading Pharmacy Services Company Deploys Verint Back-Office Operations Software to Create Enterprise Workforce Optimization Standards, Enhance Quality and Heighten Customer Experiences

    MELVILLE, N.Y., October 15, 2014 —Verint® Systems Inc. (NASDAQ: VRNT) today announced that Grane Rx, a leading long term care pharmacy and PACE Pharmacy services provider, is implementing Verint Workforce Optimization for Back-Office™—part of the company’s customer engagement optimization offering—to gain greater visibility into the effectiveness of its pharmacy operations. The solution, which includes robust workforce management, desktop and process analytics and performance management functionality, will help the organization identify opportunities for enterprise-wide workflow enhancements, coaching and productivity gains, and areas to help enhance the end customer experience.

    Read more...

  20. Neopost to Present at Verint Seminar with the Directors’ Club

    Wed Oct 15, 2014

    Verint Customer to Highlight Customer and Employee Engagement Transformation Project

    WEYBRIDGE, U.K. and MELVILLE, N.Y., October 15, 2014 —Verint® Systems Inc. (NASDAQ: VRNT) today announced that it will host a seminar titled “Employee Engagement: A Frontline Competitive Weapon” with the Directors’ Club in London on October 16. At the seminar, Warren Tait, Customer Service Director at Neopost, a longstanding Verint customer, will speak about its award-winning customer service organisation and the results achieved through its transformation project.

    Read more...

  21. Leading North American Insurance Provider Extends Investment in Verint Customer Engagement Optimization Solution

    Wed Oct 15, 2014

    Addition of Workforce Optimization Capabilities to Help Organization Gain a More Holistic Picture of the Customer Journey

    MELVILLE, N.Y., October 15, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that a leading insurer in the U.S. and Canada is implementing Verint Customer Feedback™, part of the company’s Workforce Optimization solution and broader Customer Engagement Optimization suite.

    Read more...

  22. Leading Financial Services Institution Implementing Verint Customer Engagement Optimization Solutions

    Wed Oct 15, 2014

    Organization Implements Verint Software to Optimize the People, Processes and Work Performed in Back-Office Operations

    MELVILLE, N.Y., October 15, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that a leading financial services institution is gaining greater visibility into the effectiveness of its annuities division with Verint Back-Office Workforce Management™. The solution—which includes forecasting and scheduling for back-office operations functions, as well as performance management and desktop and process analytics capabilities—is helping the company identify productivity gaps and opportunities to increase capacity, throughput and efficiency across the division.

    Read more...

  23. Verint Named Among Top 25 Enterprise Companies in Financial Technology by IDC Financial Insights

    Tue Oct 14, 2014

    Ranking Cites Company as Leading Technology Provider to Financial Services Industry

    MELVILLE, N.Y., October 14, 2014 —Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has been named to the 2014 FinTech Rankings, an annual international listing of the top financial services technology vendors as named by IDC Financial Insights.

    Read more...

  24. Verint Continues to Expand Security Intelligence Solutions for Education

    Tue Sep 30, 2014

    Comprehensive Verint Situation Command Center Platform Provides Powerful Solution for Mass Notification and Access Control in Campus Settings

    Recent Integrations with AMAG Technology and NowForce Offer Enhanced Capabilities

    ASIS International 2014
    Georgia World Congress Center, Atlanta
    Verint Booth #2727

    ATLANTA and MELVILLE, N.Y., September 30, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced an expansion of its comprehensive situation management platform to help higher education environments improve public safety through enhanced security and communications. Recent technology advancements with Verint certified partners AMAG Technology and NowForce provide enhanced capabilities for educational institutions.

    Read more...

  25. Verint Expands Fraud, Risk and Compliance Solutions with Advanced Case Management Integration

    Mon Sep 29, 2014

    Company Partners with D3 Security to Provide Comprehensive Platform to the Banking Market

    ASIS International 2014
    Georgia World Congress Center, Atlanta
    Verint Booth #2727

    ATLANTA and MELVILLE, N.Y., September 29, 2014 — Verint® Systems Inc.(NASDAQ: VRNT) today announced that its Verint EdgeVR® solution is being integrated with D3 Security’s Investigation Case Management Software and Guard Tour System. With this new partnership, the company is furthering its fraud, risk and compliance capabilities to help banks and credit unions meet their security and operational objectives.    

    Read more...

  26. Verint Helps Organizations Discover and Take Action on What Matters Most with New Engagement Analytics Solution

    Mon Sep 22, 2014

    Joint Verint-KANA Cloud-Based Solution Extends Customer Engagement Optimization Portfolio

    CONNECT 2014

    San Francisco, Calif.

    SAN FRANCISCO and MELVILLE, N.Y., September 22, 2014 —Verint® Systems Inc. (NASDAQ: VRNT) today launched Verint Engagement Analytics™, a new offering that provides Actionable Intelligence® surrounding the journeys customers take across the rapidly expanding array of channels they use to connect to companies. Verint Engagement Analytics is a cloud-based software and services offering that delivers an unprecedented analytics experience through dynamic dashboards, advanced data visualization tools and sophisticated engagement capabilities.

    Read more...

  27. Co-Founder and CEO for Virgin Unite Mentors Delivers Thought-Provoking Keynote at KANA Software’s CONNECT 2014 User Conference

    Mon Sep 22, 2014

    Want Brand Admiration? Do Away with “Institutionalized Memory Loss” and Empower Employees to Succeed in Today’s Customer Engagement Era

    CONNECT 2014

    Grand Hyatt

    San Francisco, Calif.

    SAN FRANCISCO and MELVILLE, N.Y., September 22, 2014 — What is the number one consumer complaint that outranks even high prices or the security of their personal information? According to the book titled Admired: 21 Ways to Double Your Value, it’s the inability to access customer service quickly and seamlessly across channels and without service disruptions, delays, lost data and dropped calls.

    Read more...

  28. Verint Receives “Product of the Year” by Grupo Padrão in Brazil

    Tue Sep 16, 2014

    Company Recognized for Excellence in Driving Superior Customer Engagement

    SAO PAULO and MELVILLE, N.Y., September 16, 2014 —Verint® Systems Inc. (NASDAQ: VRNT) today announced that its Verint Workforce Management™ solution has been named a winner of the “2014 CONAREC Award—Centro de Inteligência Padrão” by Grupo Padrão. The honor was presented at this year’s CONAREC Conference in São Paulo, Brazil, which took place September 9-10.

    Read more...

  29. Customers Rank Verint Speech Analytics as Industry Best

    Wed Sep 10, 2014

    Company Receives Highest Issued Rating Across Multiple Categories in DMG Consulting Speech Analytics Report

    Verint Named Star Performer by Speech Technology Magazine

    MELVILLE, N.Y., September 10, 2014 —Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has received recognition for its Verint Speech Analytics™ solution from both DMG Consulting LLC and Speech Technology magazine. These honors highlight the organization as a leader in technology innovation and customer satisfaction.

    Verint Named Top Vendor for Customer Satisfaction and Technology Innovation Leadership

    According to the 2014–2015 Speech Analytics Product and Market Report from analyst firm DMG Consulting LLC, Verint achieved a perfect score—five out of five—in categories that include training, ongoing service and maintenance, professional services, innovation, responsiveness to product enhancement requests and communication.

    Read more...

  30. Large Telecommunications Company Benefits from Verint Customer Engagement Optimization Software

    Mon Sep 8, 2014

    Telco Enhances Front- and Back-Office Service Quality, Builds Stronger Relationships and Heightens Loyalty

    MELVILLE, N.Y., September 8, 2014 — Verint® Systems Inc.(NASDAQ: VRNT) today announced that a large North American telecommunications company is leveraging its customer engagement optimization solutions to gain greater visibility into the effectiveness of its blended customer-facing and back-office operations environments. The software, purchased last year, helps the organization better understand employee efficiency and effectiveness, identify process opportunities to maintain compliance and service-level standards, while also improving the customer experience and loyalty.

    Read more...

  31. Verint Announces Participation in Upcoming Investor Conferences (Sep 2014)

    Fri Sep 5, 2014

    MELVILLE, N.Y., September 5, 2014 — Verint® Systems Inc.(NASDAQ: VRNT) today announced its participation in two upcoming investor conferences.

    The Deutsche Bank Technology Conference will take place at The Cosmopolitan Las Vegas from September 9-11. Verint will present during the event on Thursday, September 11 at 10:10 a.m. PT.

    Read more...

  32. Verint Systems Announces Conference Call to Review Second Quarter Results to be Held on September 4, 2014 at 4:30 p.m. ET

    Fri Aug 29, 2014

    MELVILLE, N.Y., August 29, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced it will conduct a conference call on Thursday, September 4, 2014 at 4:30 p.m.ET to review its second quarter results (for the quarter ended July 31, 2014) and outlook for the year ending January 31, 2015. An earnings release will be issued after market close on September 4.

    Read more...

  33. KANA Named Finalist in 2014 Stevie® Awards for Sales & Customer Service

    Mon Aug 25, 2014

    KANA Enterprise Recognized Among Best New Products in Relationship Management Solution Category; In Record-Breaking Year for Nominations, Judges See Extraordinary Quality in Finalists


    SUNNYVALE, Calif., January 23, 2014 – KANA Software, Inc., today announced it has been named a finalist in the eighth annual Stevie® Awards for Sales & Customer Service for its KANA Enterprise customer service suite. KANA’s finalist status means the company will ultimately be deemed a Gold, Silver or Bronze Stevie Award winner in the “New Product and Service/Relationship Management Solution” category. Final results will be announced during a gala banquet on Friday, February 21, at the Bellagio Hotel in Las Vegas.

    Read more...

  34. KANA Study Reveals the Rise of Web Self-Service as a Preferred Customer Service Channel for Australian and New Zealand Businesses

    Mon Aug 25, 2014

    While the Rush to Social Media Slows, Mobile Begins its Own Customer Service Growth

    SYDNEY, Australia, February 3, 2014 – KANA Software, Inc., a global leader in customer service solutions used on premises or in the cloud by more than 900 organisations, today announced the results of its Top Customer Service Channel Trends global research. The survey conducted in partnership with customer strategist and Principal Analyst of thinkJar, Esteban Kolsky, provides a comprehensive overview of the most prominent channels being used to support customer service by companies today.

    Read more...

  35. Poor Customer Service is Eroding Customer Loyalty to Retail Brands

    Mon Aug 25, 2014
  36. Verint Announces Participation in Upcoming Investor Conferences

    Mon Aug 25, 2014

    MELVILLE, N.Y., August 1, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced its participation in two upcoming investor conferences.

    The Needham Interconnect Conference will take place at The Westin New York Grand Central hotel August 5-6. Verint’s Chief Financial Officer, Doug Robinson, and Senior Vice President of Corporate Development, Alan Roden, will present during the event on Tuesday, August 5 at 4:30 p.m. ET.

    Read more...

  37. Verint Recognized for Leadership in Customer Engagement, Workforce Optimization and Product Innovation

    Thu Aug 21, 2014

    Industry Analyst Research and Awards Reinforce Verint’s Global Leadership, Customer Experience Initiative and WFO solutions

    KANA Enterprise Receives Recognition for Product Innovation

    MELVILLE, N.Y., August 21, 2014 —Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has received analyst recognition for its growth across global markets and market share leadership in workforce optimization (WFO). This is in addition to awards received for its customer experience initiative, desktop and process analytics software, and customer service solutions from KANA®, A Verint Company. This recognition reinforces Verint’s focus on driving technology innovation around the world and responding to market demands for customer engagement optimization software and services.

    Read more...

  38. Verint Honors 2014 Channel Partners with Mid-Market Enterprise and Public Safety Partner of the Year Awards

    Thu Aug 7, 2014

    Organizations Highlighted at Annual Partner Summit for Driving Successful Deployments of Verint Solutions

    MELVILLE, N.Y., August 7, 2014 — Verint® Systems Inc.(NASDAQ: VRNT) today announced its 2014 Channel Partners of the Year during its annual Public Safety Partner Summit held in Chicago, Illinois in May. The awards honor partners that show exemplary performance in project wins, customer service and technical innovation.

    Read more...

  39. Verint Workforce Optimization Solution Now Available on Multiple Mobile Platforms

    Wed Aug 6, 2014

    Mobile App for Android and Apple Devices Drives Greater Access and Workforce Efficiency

    MELVILLE, N.Y., August 6, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that its Verint Mobile Workforce Optimization (WFO) solution is now available on multiple mobile platforms, including Google Android and Apple iOS. As a native mobile application for Android and iOS-based devices, Verint Mobile WFO™ (Workforce Optimization) enables frontline employees and managers to enjoy the benefits of WFO while being mobile, engage and deliver on-demand intelligence on-the-go, and swiftly respond and take action from the convenience of their own mobile devices.

    Read more...

  40. Verint Announces Participation in Upcoming Investor Conferences

    Fri Aug 1, 2014

    MELVILLE, N.Y., August 1, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced its participation in two upcoming investor conferences.

    The Needham Interconnect Conference will take place at The Westin New York Grand Central hotel August 5-6. Verint’s Chief Financial Officer, Doug Robinson, and Senior Vice President of Corporate Development, Alan Roden, will present during the event on Tuesday, August 5 at 4:30 p.m. ET.

    Read more...

  41. Leading Customer Engagement Practitioners and Industry Experts to Convene in San Francisco for Connect 2014 Conference

    Wed Jul 30, 2014

    Virgin Unite Mentors CEO and Co-Founder Mark Thompson to Deliver Keynote Address

    Presenters to Include Salmat, The Hartford, Xerox, City of Milwaukee and Carlson Rezidor Hotel Group

    SUNNYVALE, Calif. and MELVILLE, N.Y., July 24, 2014 — KANA® Software, A Verint® Company (NASDAQ: VRNT), today announced that Mark Thompson, CEO and co-founder of Virgin Unite Mentors—Sir Richard Branson’s network for executive coaching and entrepreneurial innovation—will keynote its Connect customer conference taking place September 21-24 at the Grand Hyatt Hotel in San Francisco. Conference attendees will include practitioners from today’s most respected brands that leverage KANA customer engagement optimization and customer service solutions to support their customer engagement strategies.

    Read more...

  42. Research Shows Link Between Customer Service and Revenue Still Overlooked By UK Organisations

    Wed Jul 9, 2014

    Contact Centre Association Research for KANA Suggests Only 40 Percent of Senior Managers Focused on Improving Customer Service

    GLASGOW, June 25, 2014 — Research commissioned by customer service specialists KANA®Software, A Verint® Company (NASDAQ: VRNT), suggests many organisations are overlooking the potential for customer service improvements that could drive revenue.

    The survey of UK Contact Centre Association (CCA) members included a diverse mix of industry sectors, from financial services, to local government and retail. It reveals that only 40 percent (39.6 percent) believe senior management places a clear focus on customer service as a way to drive revenue; noting one-fifth of respondents (20.8 percent) think there is little or no focus on customer service at a senior level.

    Read more...

  43. Verint Receives 2014 Frost & Sullivan Asia Pacific Contact Center Applications Vendor of the Year Award for Second Consecutive Year

    Thu Jun 26, 2014

    Company Continues Market Leadership in the APAC Region Offering Customers Innovative Actionable Intelligence Solutions

    HONG KONG and MELVILLE, N.Y., June 26, 2014 —Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has been recognized with the “2014 Asia Pacific Best Practices Award” in the Contact Center Applications Vendor of the Year category by Frost & Sullivan. This marks the second consecutive year that Verint has been recognized by the global consultancy firm, reinforcing its continued commitment in the Asia Pacific region to help customers achieve their business goals through the use of innovative customer engagement optimization solutions.

    Read more...

  44. St. James School Benefits from Verint's Comprehensive Video Management Software

    Mon Jun 23, 2014

    Powerful Video Solution Delivers Enhanced Layer of Security and Awareness for Campus to Help Protect Students and Staff

    MELVILLE, N.Y., June 23, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that St. James School, a private Catholic school in Stratford, Conn., is benefiting from its use of the Verint Video Management Software™ (VMS) solution, boosting security and helping safeguard students and staff. Established 65 years ago to serve the educational, spiritual and social needs of students in grades pre-K to eight, St. James School has continued to grow and make security a top priority.

    Read more...

  45. Verint Announces Closing of Concurrent Underwritten Public Offerings of Common Stock and Convertible Senior Notes

    Wed Jun 18, 2014

    MELVILLE, N.Y., June 18, 2014 - Verint® Systems Inc. (NASDAQ: VRNT) today announced the closing of its concurrent public offerings of 5,750,000 shares of its common stock (including 750,000 shares issued to the underwriters in that offering pursuant to the exercise in full of their option to purchase additional shares on June 13, 2014) and $400 million aggregate principal amount of its 1.50% convertible senior notes due 2021 (including $50 million aggregate principal amount of notes issued to the underwriters in that offering pursuant to the exercise in full of their option to purchase additional notes on June 13, 2014).

    Read more...

  46. Verint Announces Pricing of Concurrent Underwritten Public Offerings of Common Stock and Convertible Senior Notes

    Fri Jun 13, 2014

    MELVILLE, N.Y., June 12, 2014 - Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has agreed to sell, at a public offering price of $47.75 per share, an aggregate of 5,000,000 shares of its common stock (or up to 5,750,000 shares if the underwriters in that offering exercise their option to purchase additional shares in full) and $350 million aggregate principal amount of its 1.50% convertible senior notes due 2021 (or up to $400 million in aggregate principal amount if the underwriters in that offering exercise their option to purchase additional notes in full).

    Read more...

  47. Verint Customers Awarded for Optimizing Customer Engagement

    Thu Jun 12, 2014

    Leading Organizations Receive Innovator of the Year Awards in Contact Center, Back-Office, Voice of the Customer Analytics and Branch Banking Categories at Verint's Driving Innovation Customer Conference

    Driving Innovation 2014
    June 9-12
    Orlando, Fla.

    ORLANDO and MELVILLE, N.Y., June 12, 2014 - Verint® Systems Inc. (NASDAQ: VRNT) today announced the winners of its annual "Innovator of the Year" awards program. Recipients from the winning organizations were honored during the company's 2014 Driving Innovation™ conference taking place this week at the Hilton Orlando Lake Buena Vista in Orlando, Fla. Each year, Verint recognizes outstanding performance in driving customer engagement across the enterprise through innovations in contact center, back-office and branch operations. This year's honorees include representatives from Lincoln Financial Group, AIG, Firstsource Solutions, Ltd. and a leading North American bank.

    Read more...

  48. Verint Enterprise Feedback Management Enriches Multichannel Customer Engagement

    Thu Jun 12, 2014

    EFM Solution Enhancements Include Extended Mobile SMS Delivery Model and Cross-Survey Reporting

    Driving Innovation 2014
    June 9-12
    Orlando, Fla.

    ORLANDO, Fla. and MELVILLE, N.Y., June 12, 2014 - Verint® Systems Inc. (NASDAQ: VRNT) today announced a series of enhancements to its Enterprise Feedback Management™ (EFM) solution, part of the company's growing customer engagement optimization suite. Among the additions to the award-winning EFM solution are more mobile SMS delivery options and advanced cross-survey reporting and analysis. Part of Verint's Voice of the Customer Analytics™ portfolio, these capabilities, which became generally available in the first quarter of the year, are designed to help global organizations build and expand their multichannel customer engagement programs.

    Read more...

  49. Expansion of Verint Nextiva Portfolio

    Wed Jun 11, 2014

    Expansion of Verint Nextiva Portfolio and New Integrations Deliver Enhanced Levels of Security and Business Intelligence to Retail Market

    Advancements to Nextiva EdgeVR Enterprise-Class Video Monitoring and Recording Helps Streamline Investigations for Retailers

    NRF Loss Prevention Conference and EXPO
    Greater Fort Lauderdale/Broward County Convention Center
    Verint Booth #1026

    FORT LAUDERDALE, Fla. and MELVILLE, N.Y., June 11, 2014 — Verint® Systems Inc.(NASDAQ: VRNT) today announced the expansion of its portfolio of security and business intelligence solutions for the retail sector as it continues to deliver advanced technologies to help reduce fraud and loss, boost operational efficiency and improve the customer experience.

    Read more...

  50. Common Customers Gain Value from Verint and KANA Solutions

    Wed Jun 11, 2014

    Global Organizations Deploying Customer and Workforce Data Together, Creating More Effective Customer Engagements Through Actionable Intelligence

    Driving Innovation
    June 9-12
    Orlando, Fla.

    ORLANDO, Fla. and MELVILLE, N.Y., June 11, 2014 — This week, during its annual Driving Innovation™global customer conference in Orlando, Verint® Systems Inc. (NASDAQ: VRNT) highlighted how customers are deploying its solutions to more effectively engage with their customers. Common customers of Verint and KANA®, A Verint Company, are integrating Verint Workforce Optimization™ with KANA Customer Service Solutions to realize the benefits that a collective customer engagement optimization suite can bring. By enriching customer interactions, optimizing their workforces, and improving business processes, customer engagement optimization helps organizations take a more strategic approach to customer engagement and loyalty, performance and revenue, and risk reduction—all through a single solution provider.

    Read more...

  51. KANA and Vistaprint to Present Joint Keynote During Call Center Week 2014

    Tue Jun 10, 2014

    Professional Marketing Products and Services Leader to Share Customer Engagement Best Practices

    KANA Named a Call Center Week Excellence Award Finalist for Best Technology Solution Provider

    Call Center Week
    June 10-14; Las Vegas, Nev.
    KANA Booth #44

    MELVILLE, N.Y. and SUNNYVALE, Calif., June 10, 2014 - KANA® Software, A Verint® Company (NASDAQ: VRNT), today announced that customer Vistaprint will participate in a featured customer keynote during the 15th Annual Call Center Week Conference & Expo in Las Vegas June 10-14.

    On Wednesday, June 11 at 9:15 a.m. PT, KANA's senior director of product marketing, Scott Hays, will join Vistaprint's Ali Ghedria, CARE operations manager for professional marketing products leader, in a keynote session titled "Vistaprint Makes Customer Advocacy, Relationships and Engagement (CARE) a Strategic Priority." The presentation will detail how Vistaprint, with support from KANA, continues to optimize its customer engagement journey. Attendees will learn strategies for empowering the workforce to deliver exceptional customer experiences.

    Read more...

  52. Verint Announces Proposed Concurrent Underwritten Public Offerings of Common Stock and Convertible Senior Notes

    Mon Jun 9, 2014

    MELVILLE, N.Y., June 9, 2014 - Verint® Systems Inc. (NASDAQ: VRNT) today announced its intention, subject to market and other conditions, to commence concurrent underwritten public offerings of 5,000,000 shares of its common stock (or up to 5,750,000 shares if the underwriters in that offering exercise their option to purchase additional shares in full) and $300 million aggregate principal amount of convertible senior notes due 2021 (or up to $345 million in aggregate principal amount if the underwriters in that offering exercise their option to purchase additional notes in full).

    Read more...

  53. Verint Announces First Quarter Results

    Wed Jun 4, 2014

    Click here to view the press release.

    Read more...

  54. Verint Receives Platinum Honor in "The Govies" Government Security Awards

    Mon Jun 2, 2014

    Award Highlights Value of Verint Situation Management Center Solution in Municipal, Government and Safe City Environments

    MELVILLE, N.Y., June 2, 2014 — Verint® Systems Inc.(NASDAQ: VRNT) today announced that it received a platinum-level honor in “The Govies” Government Security Awards in the investigative video systems category for Verint SMC™ (Situation Management Center). Verint SMC is an open standards, open architecture solution that integrates a multitude of sensors to increase situation management and security efficiency. The award, presented by leading industry publication Security Products, recognizes outstanding solutions that address security challenges in the government market.

    Read more...

  55. Verint Systems Announces Conference Call to Review First Quarter Results to be Held on June 4, 2014 at 4:30 p.m. ET

    Fri May 30, 2014

    MELVILLE, N.Y., May 30, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced it will conduct a conference call on Wednesday, June 4, 2014 at 4:30 p.m. ET to review its first quarter results (for the quarter ended April 30, 2014) and outlook for the year ending January 31, 2015.  An earnings release will be issued after market close on June 4.

    Read more...

  56. Verint Driving Innovation Customer Conference to Showcase How Organizations Apply Actionable Intelligence to Customer Engagement Excellence

    Thu May 29, 2014

    Event to Highlight Best Practices and Success Stories in Customer Engagement Optimization Across Enterprise Environments

    MELVILLE, N.Y., May 29, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today previewed event highlights leading into its annual Driving Innovation™ global user conference, which takes place June 9-12 at the Hilton Lake Buena Vista in Orlando, Florida.

    Read more...

  57. Verint Receives Industry Honors for Technology Leadership and Customer Centricity

    Wed May 28, 2014

    Company Recognized for Innovation in Customer Engagement Optimization; Named a Knowledge Management Leader

    MELVILLE, N.Y., May 28, 2014 —Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has received several recognitions from Technology Marketing Corporation (TMC) publications—CUSTOMER and Internet Telephony—for its Workforce Optimization (WFO)software. The organization also was named to KMWorld’s list of “100 Companies that Matter in Knowledge Management.” Verint’s position in the Knowledge Management market was bolstered by its recent acquisition of KANA® Software, a recognized leader in knowledge management solutions for customer service. These honors reinforce Verint’s focus on technology-driven innovation and customer engagement optimization excellence.

    Read more...

  58. Verint Enables Customers to Optimize Customer Engagement Enterprise-Wide

    Wed May 21, 2014

    Verint Solutions Enhance Workforce Productivity and Performance in Back-Office Operations

    MELVILLE, N.Y., May 21, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that customers are finding innovative techniques to optimize customer engagement using the company’s software and services for back-office operations. For example, in the insurance, banking and healthcare industries, greater insight into employee activity is helping balance workloads and optimize resources to increase processing and throughput. These organizations are also benefitting from simplified and centralized administration and maintenance, as well as lower total cost of ownership.

    Read more...

  59. Verint Announces Participation in Upcoming Investor Conference

    Mon May 12, 2014

    MELVILLE, N.Y., May 12, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced its participation in J.P. Morgan’s 42nd Annual Global Technology, Media and Telecom (TMT) Conference, scheduled to take place May 19-21 at The Westin Copley Place in Boston, Mass.

    Verint representatives—including Senior Vice President of Corporate Development, Alan Roden, and Chief Financial Officer, Doug Robinson—will present on May 20 at 3:20 p.m. ET in a “fireside chat” format.

    Read more...

  60. Temkin Group Presents Verint with 2014 Customer Experience Vendor Excellence Award

    Thu May 8, 2014

    Verint’s Customer Engagement Optimization Solutions Recognized for Helping Organizations Become More Customer-Centric

    MELVILLE, N.Y., May 8, 2014 —Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has received the “2014 Customer Experience Vendor Excellence Award” from Temkin Group, a customer experience research and consulting firm. Temkin Group created the program to recognize companies that provide products and services designed to help businesses significantly improve the customer experience.

    Read more...

  61. New UK Research Results Show 65+ Age Group Now More Reliant on Mobile Technology Than Their Younger Counterparts

    Mon May 5, 2014

    Omnibus Research Sponsored by KANA, A Verint Company, Highlights the Adoption of Mobile Technology by Those Over Age 65

    Study Shows Consumers in 65+ Age Bracket Regularly Text, Tweet and Check Email, More Often Than Those Aged 55-64

    One in 10 of the Aged 65+ Demographic Keep a Mobile Device on Them at All Times

    GLASGOW, April 30, 2014 – Omnibus research performed by Vision Critical for customer service specialist KANA®, A Verint® Company (NASDAQ: VRNT), today revealed that those in the 65+ age demographic may be better connected and more responsive than their younger counterparts between the ages of 55 to 64.

    Read more...

  62. Verint Introduces Business Impact Solution for Branch Sales Effectiveness

    Tue Apr 29, 2014

    New Offering to Help Financial Institutions Optimize Customer Engagement by Helping Improve Productivity and Increase Revenue

    MELVILLE, N.Y., April 29, 2014 —Verint® Systems Inc. (NASDAQ: VRNT) today announced the availability of Verint Branch Sales Effectiveness™, the latest addition to its series of Business Impact Solutions™. The offering helps optimize customer engagement by combining results-driven consulting with patented software to help financial institutions drive revenue.

    Read more...

  63. Verint Receives Best Physical Security Information Management System Award

    Sat Apr 26, 2014

    Verint Receives Best Physical Security Information Management System (PSIM) Award from Government Security News

    Airport, Seaport, Border Security at the Center of Publication’s Awards Program

    MELVILLE, N.Y., August 26, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has been recognized by Government Security News (GSN) as part of the publication’s 2014 Airport, Seaport, Border Security Awards Program, in which its Verint SMC™ solution was named Best Physical Security Information Management System (PSIM).

    Read more...

  64. Verint Impact 360 Speech Analytics Helps Shanghai Unicom Listen and Take Action Based on the Voice of Its Customers

    Tue Apr 22, 2014

    Chinese Service Provider Captures, Analyzes and Responds to Customer Insights, While Gaining Competitive Customer Intelligence, Using Award-Winning Speech Analytics from Verint

     BEIJING, CHINA and MELVILLE, N.Y., April 22, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that Shanghai Unicom, a subsidiary of China Unicom—a leading telecommunications carrier in China—is gaining continued value, following its implementation of Impact 360® Speech Analytics™. The organization uses the software to help uncover underlying customer issues and key drivers of calls into its contact center. Using Verint’s speech analytics software—part of the company’s Voice of the Customer Analytics® offering—Shanghai Unicom mines recorded calls and analyzes customer interactions to proactively identify early trends and opportunities, respond to the root causes that result in unnecessary calls for customers, and gather key market intelligence. 

    Read more...

  65. Managed Care Health Plan Implementing Verint Workforce Management Solution for Back-Office and Contact Center Operations

    Wed Apr 16, 2014

    Extended Investment in Verint Impact 360 Software to Help Heighten the Patient Experience, and Drive Performance Through Enhanced Workflow and Advanced Staffing Models

    MELVILLE, N.Y., April 16, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that a managed care health plan provider is implementing its Impact 360® Workforce Management™ (WFM) in a number of its back-office and contact center operations[1]. The software—which includes advanced solutions for staff forecasting and scheduling, scorecards and strategic desktop and process analytics—will help the organization plan, forecast demand and build more accurate staffing models to effectively manage resources and workflow, reduce costs and increase productivity. As an existing Verint customer, these capabilities will serve as a complement to the organization’s current use of Impact 360 Workforce Optimization™ in its contact centers.

    Read more...

  66. KANA Enterprise Named a Leader for Customer Service Solutions for Enterprises by Independent Research Firm

    Wed Apr 9, 2014

    KANA Express Customer Service Suite Also Named a Strong Performer for Midsize Teams

    SUNNYVALE, Calif. and MELVILLE, N.Y. April 9, 2014 —KANA® Software, a Verint® Company (NASDAQ: VRNT), today announced its KANA Enterprise customer service suite has been named a Leader in Forrester Research, Inc.’s The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q2 2014 report published April 7th. Additionally, KANA Express was recognized as a Strong Performer in The Forrester Wave™: Customer Service Solutions For Small and Midsize Teams, Q2 2014 report also published April 7th.

    Read more...

  67. KANA Enterprise Named a Leader for Dynamic Case Management by Independent Research Firm

    Tue Apr 8, 2014

    KANA Customer Service Suite Cited for Bringing Knowledge Management to New Level; Business Administrative Interface Cited for Well-Packaged Design Environment

    SUNNYVALE, Calif. and MELVILLE, N.Y. March 31, 2014 — KANA Software, a Verint® Company (NASDAQ: VRNT), today announced that it has been named a Leader in Forrester Research, Inc.'s The Forrester Wave™: Dynamic Case Management (DCM), Q1 2014 report published March 28th.

    Forrester included vendors in its assessment that demonstrate innovative approaches to dynamic case management, and are often discussed in client inquiries and appear on client vendor selection shortlists. KANA was among 13 software providers that the firm analyzed in its research.

    Read more...

  68. Global Information and Measurement Company to Leverage Verint Impact 360 Workforce Optimization Suite

    Tue Apr 8, 2014

    Quality Monitoring, Workforce Management, Scorecards and eLearning to Help Heighten Insight, Satisfaction and Performance

    MELVILLE, N.Y., April 8, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that a leading global information and measurement company will leverage its Impact 360® Workforce Optimization™ (WFO) suite to unify the company’s contact center technologies. Operating on a single, unified WFO solution, it stands to gain greater value than deploying point solutions, as well as benefit from simplified and centralized administration and maintenance, and lower total cost of ownership.

    Read more...

  69. Verint Unveils Nextiva SMC, Its Next-Generation Situation Management Solution

    Tue Apr 1, 2014

    Comprehensive Solution to Help Optimize the Speed, Agility and Cost of Security Operations Designed for Ease of Integration and System Scalability to Help Meet Today’s Emerging Security and Safety Needs

    ISC West 2014
    Sands Convention Center, Las Vegas
    Verint Booth #30056

    LAS VEGAS and MELVILLE, N.Y., April 1, 2014 —Verint® Systems Inc. (NASDAQ: VRNT) today introduced the availability of Nextiva® SMC™, a Situation Management Center, powered by Nextiva Fusion™. Based on an open, scalable and expandable platform, the SMC solution integrates with a multitude of sensors and systems to increase situation management and improve the security and safety of people, property and assets.

    Read more...

  70. Verint Announces Fourth Quarter and Full Year Results

    Mon Mar 31, 2014

    Click here to view the press release.

    Read more...

  71. Global Credit Union Benefits from Extended Deployment of Verint Workforce Optimization Software

    Thu Mar 27, 2014

    Workforce Optimization and Analytics Solutions Help Improve Operational Performance and Enhance Service

    MELVILLE, N.Y., March 27, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that a global credit union has implemented its Impact 360® Workforce Optimization™ suite to help unify the organization’s formerly disparate service applications. Already an existing user of Verint’s recording and quality monitoring solutions, the financial institution is working to standardize on a single workforce optimization (WFO) platform to further improve operational efficiency, heighten service delivery and manage costs.

    Read more...

  72. Verint Systems Announces Conference Call to Review Fourth Quarter and Full Year Results To Be Held on March 31, 2014 at 4:30 p.m. ET

    Thu Mar 27, 2014

    MELVILLE, N.Y., March 27, 2014 — Verint ® Systems Inc. (NASDAQ: VRNT) today announced it will conduct a conference call on Monday, March 31, 2014 at 4:30 p.m. ET to review its fourth quarter and full year results (for the quarter and year ended January 31, 2014) and outlook for the year ending January 31, 2015. An earnings release will be issued after market close on March 31.

    Read more...

  73. Verint Tops CRM’s “Service Awards” Program for Seventh Consecutive Year

    Thu Mar 20, 2014

    Company Takes Top Winner Position in Workforce Optimization Category and Receives Leader Status for Enterprise Feedback Management

    MELVILLE, N.Y., March 20, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has earned CRM magazine’s “2014 Service Winner” award—the publication’s highest rating—in the Workforce Optimization (WFO) category. It also received the “2014 Service Leader” honor for Enterprise Feedback Management (EFM). Companies were evaluated based on their reputation for customer satisfaction, depth of functionality, and company direction, and technology costs over a five-year period.

    Read more...

  74. KANA Software Takes the Gold in 2014 Stevie Awards for Sales and Customer Service

    Wed Mar 19, 2014

    KANA Enterprise Recognized as Best Relationship Management Solution in 8th Annual Awards Program Celebrating Excellence in Sales and Customer Service

    SUNNYVALE, Calif. and MELVILLE, N.Y., March 19, 2014 —KANA Software, A Verint®Company (NASDAQ: VRNT), today announced its KANA Enterprise customer service suite has been honored with a Gold Stevie® Award for “New Product and Service Category/Relationship Management Solution.” The award was presented to KANA on February 21 during a gala banquet at the Bellagio Hotel in Las Vegas.

    Read more...

  75. Verint Partners with Servion Global Solutions to Provide Customer Engagement Solutions in India

    Mon Mar 3, 2014

    Verint Partners with Servion Global Solutions to Provide Customer Engagement Solutions in India

    Partnership Extends Availability of Workforce Optimization and Voice of the Customer Solutions Across Indian Market

    DELHI, INDIA and MELVILLE, N.Y., March 3, 2014 —Verint® Systems Inc. (NASDAQ: VRNT) today announced that Servion Global Solutions Limited, a provider of Customer Interaction Management (CIM) solutions and applications for contact centers, will sell its enterprise solutions—including the award-winning Impact 360® Workforce Optimization™ suite and Voice of the Customer Analytics®solutions—to the Indian market.

    Read more...

  76. Frost & Sullivan Recognizes Verint with “Customer Value Leadership” Honor in Latin America

    Tue Feb 18, 2014

    Award Reinforces Company’s Commitment to Innovative Customer Engagement Solutions that Enhance Customer Value

    SAO PAULO, BRAZIL and MELVILLE, N.Y., February 18, 2014 —Verint® Systems Inc.(NASDAQ: VRNT) today announced that it has received a Best Practices Leadership honor from Frost & Sullivan, a leading global analyst and consultancy firm. The Customer Value Leadership Award distinction for Latin American Contact Center Systems was presented on January 30 during the firm’s banquet in São Paulo.

    Read more...

  77. Verint to Ring NASDAQ Stock Market Closing Bell February 5, 2014

    Tue Feb 4, 2014

    Company Celebrates 20th Anniversary and Closing of KANA Software Acquisition

    MELVILLE, N.Y., February 4, 2014 — Verint® Systems Inc.(NASDAQ: VRNT) today announced that it is scheduled to ring the NASDAQ Stock Market closing bell tomorrow, February 5, 2014 at 4 pm ET, to commemorate its 20th Anniversary, which occurred on February 1, and to celebrate the closing of its acquisition of KANA Software, which took place yesterday, February 3.

    Read more...

  78. Verint Recognized for Technology Leadership, Innovation and Focus on Customer Engagement

    Wed Jan 29, 2014

    Industry Analyst Firms and Media Outlets Highlight Company’s Analytics Solutions and Customer Experience Program

    Verint Cited as Top 50 Technology Provider to Global Financial Services Companies

    MELVILLE, N.Y., January 28, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has received multiple recognitions for its Actionable Intelligence® solutions, as well as an award for its customer experience program. Further, it recently was named to the annual FinTech 100 ranking. These honors reinforce Verint’s focus on technology innovation and customer engagement optimization.

    Read more...

  79. Survey Reveals U.S. Consumers Feel Businesses Lead in Recognizing the Value of Listening to Feedback

    Tue Jan 28, 2014

    Data Shows High Correlation Between Response to Feedback and Perception of Being Valued; Opportunities Exist for Businesses to Nearly Double Feedback

    MELVILLE, N.Y., January 28, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced the results from an Ipsos* survey of 1,000 U.S. consumers that explored customer satisfaction and engagement experiences with service providers and brands. The study highlights a link between customers receiving attention from service providers and feeling valued. It also reveals that there is nearly an equal amount of consumers who provide feedback as compared to those who don’t, representing significant opportunities for businesses to gain additional insight through voice of the customer initiatives.

    Read more...

  80. Nothing to be Gained from a Stiff Upper Lip, Survey Finds

    Tue Jan 28, 2014

    Press Release

    • Survey of 1,000 UK consumers reveals Brits aren’t getting the most value from brands
    • The British stiff upper lip continues: 23% don’t feel valued as customers; 11% are unhappy with service received; but 52% have never complained in the last 3 years
    • Research calls for consumers to become more engaged and reap the rewards by becoming “Brand Champions”

     

    WEYBRIDGE, 28 January 2014 —New research from customer service experts, Verint® Systems Inc.(NASDAQ: VRNT) and the Customer Contact Association (CCA), revealed that half of GB consumers don’t ever complain about services received from brands, and 23% don’t feel valued as a customer. Utility companies were at the bottom of the list when it came to service satisfaction levels, with 42% agreeing that they are happy with service levels, compared to supermarkets (78%), which led the charge.

    Read more...

  81. Study Calls for Businesses to Encourage Consumers to Speak Out More to Help Boost the Bottom Line

    Tue Jan 28, 2014

    Press Release

    • 95% of UK service providers are investing in listening to the voice of their customers; however they aren’t listening often enough
    • Just 24% of UK consumers think companies take notice of their views; 52% have never made a complaint in the last 3 years
    • 45% of businesses admit they rarely, if ever, analyse social media posts, but 1 in 3 consumers believe social media makes brands more accountable than ever before

    WEYBRIDGE, 28 January 2014 — Consumers are shying away from providing feedback to companies, just as firms are ramping up their efforts to capture the voice of their customers, a new research study carried out by Verint® Systems Inc. (NASDAQ: VRNT) and the Customer Contact Association (CCA) has found. A recent survey* conducted among nearly 150 senior customer service and contact centre managers at blue chip UK organisations reveals that 95% are investing more in their customers by listening to what they have to say and analysing customer insights.

    Read more...

  82. Events in the New Year to Highlight How Workforce Optimization Solutions Enhance Customer and Member Experiences

    Wed Jan 15, 2014

    Events in the New Year to Highlight How Workforce Optimization Solutions Enhance Customer and Member Experiences

    Speaking Engagements to Feature Verint, NEC and Other Market Experts

    MELVILLE, N.Y., January15, 2013 — Verint® Systems Inc.(NASDAQ: VRNT) today announced its participation in several global conferences and webcast events this month.

    Verint and NEC Seminar

    January 22; Tokyo, Japan

    On January 22 at 4:10 p.m. JST, Verint’s Takeo Hirakawa will co-host a seminar with NEC, a Japanese multinational provider of information technology (IT) services and products, and present the session titled “Visualization of Workforce Optimization Using Desktop Analytics for the Contact Center and Back Office.” Attendees will learn how workforce optimization solutions—such as desktop and process analytics software—are helping organizations like NEC improve business processes, productivity and overall effectiveness. Both presenting organizations have received industry honors from analyst firm Frost & Sullivan in Japan for their contact center technology and application.

    Read more...

  83. Verint to Acquire KANA Software, Transforming the Way Organizations Engage With Their Customers

    Mon Jan 6, 2014

    Acquisition Would Revolutionize Customer Engagement and Empower Organizations to Enhance Customer Loyalty, Maximize Revenue, Reduce Operational Costs and Mitigate Risk

    Complementary Solutions Represent Industry’s First End-to-End Suite for Delivering Actionable Intelligence to Optimize the Workforce, Improve Enterprise Processes and Manage Customer Interactions

    Conference Call to be Held Today at 8:30 a.m. ET to Review Agreement to Acquire KANA

    MELVILLE, N.Y. and SUNNYVALE, Calif., January 6, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced the signing of a definitive agreement to acquire KANA Software, Inc., a leader in customer service solutions delivered both on-premises and in the cloud. The acquisition would form a unique and revolutionary combination that would extend Verint’s Actionable Intelligence® strategy. The collective solutions from Verint and KANA would enable organizations worldwide to implement a single-vendor suite to help transform customer engagement. The acquisition of KANA, a portfolio company of Accel-KKR, is expected to be completed in Verint’s first fiscal quarter ending April 30, 2014.

    Read more...

  84. Sabio and Verint to Support Professional Planning Forum’s Core 2014 Education Programme

    Mon Jan 6, 2014

    Sabio and Verint Partner to sponsor Professional Planning Forum’s ‘Volatility & Flexibility Challenge 2014’

    LONDON – 06 March 2014 – Sabio, the customer contact technology specialist, has partnered with Verint® Systems Inc. to provide executive sponsorship for the Professional Planning Forum’s key ‘Volatility & Flexibility Challenge 2014’ education programme. According to the Professional Planning Forum’s Chief Executive, Steve Woosey, “One of the critical workforce optimisation issues currently faced by contact centre planning operations relates to the volatility of workload and an organisation’s flexibility requirement. If you’re serious about maximising your planning potential then you’ve really got to start off by quantifying your workload volatility – however, it’s increasingly evident that too few organisations are currently getting this right.”

    Read more...

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