2014 Press Releases
Mon Nov 20, 2017Verint Secures Workforce Optimization Market Leader Position in New Research from DMG Consulting
Wed Dec 24, 2014Analyst Firm Recognizes Verint as Leader in Contact Center WFO; KANA and Other Acquisitions Contribute to Growth and Formation of New Customer Engagement Optimization Market
MELVILLE, N.Y., December 23, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has been named the largest vendor in the Workforce Optimization (WFO) market according to DMG ConsultingLLC’s 2014 Workforce Optimization (WFO) Mid-Year Market Share Report. Published in October 2014, this year’s report shares that the industry’s contact center WFO revenue increased in the first half of 2014. The revenue growth over the previous year is attributed in part to Verint’s acquisition of KANA® Software. The collective solutions from Verint and KANA are enabling organizations worldwide to implement a single-vendor suite to help transform customer engagement.
Verint Receives 2014 Asia Pacific Market Share Leadership Award from Frost & Sullivan for Seventh Consecutive Year
Thu Dec 18, 2014Company Demonstrates Technology Innovation and Leadership Across the APAC Region
HONG KONG and MELVILLE, N.Y., December 18, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has received the “2014 Asia Pacific Market Share Leadership Award” from Frost & Sullivan. This marks the seventh consecutive year that Verint has received this distinction in the Call Monitoring Systems category from the global analyst and consultancy firm, underscoring its innovation, growth, strong partner ecosystem, and ability to help customers achieve their business goals through the use of proven quality monitoring and customer engagement optimization solutions.
1-800-FLOWERS.COM Founder and CEO Jim McCann Named a 1to1 Media 2014 Customer Champion
Thu Dec 11, 2014KANA Solutions Help 1-800-FLOWERS.COM® Cultivate Customer Relationships Beyond Transactions
SANTA CLARA, Calif. and MELVILLE, N.Y., December 11, 2014 —KANA® Software, A Verint®Company (NASDAQ: VRNT), today congratulated Jim McCann, founder and CEO of 1-800-FLOWERS.COM®,the world’s leading florist and gift shop on being named to 1to1 Media’s 2014 class of Customer Champions.
Verint Closes On the $1B Mark
Mon Dec 8, 2014Industry Analyst Firms and Media Outlets Highlight Company’s Analytics Solutions and Customer Experience Program
Verint Cited as Top 50 Technology Provider to Global Financial Services Companies
MELVILLE, N.Y., January 28, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has received multiple recognitions for its Actionable Intelligence® solutions, as well as an award for its customer experience program. Further, it recently was named to the annual FinTech 100 ranking. These honors reinforce Verint’s focus on technology innovation and customer engagement optimization.
Verint Announces Participation in Upcoming Investor Conference (Dec 2014)
Fri Dec 5, 2014MELVILLE, N.Y., December 5, 2014 — Verint® Systems Inc.(NASDAQ: VRNT) today announced its participation in Imperial Capital’s Security Investor Conference to be held at the Waldorf Astoria in New York City on December 10-11.
Alan Roden, Verint’s senior vice president of corporate development, will present on Thursday, December 11 at 2 pm ET. A live webcast will be available on the Investor Relations section of Verint’s website, as well as the Imperial Capital site. Interested parties can also view the recorded presentation on-demand on the Verint website following the conclusion of the event.
Verint Systems Announces Conference Call to Review Third Quarter Results to be Held on December 3, 2014 at 4:30 p.m. ET
Tue Nov 25, 2014MELVILLE, N.Y., November 25, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced it will conduct a conference call on Wednesday, December 3, 2014 at 4:30 p.m. ET to review its third quarter results (for the quarter ended October 31, 2014) and outlook for the year ending January 31, 2015. An earnings release will be issued after market close on December 3.
Verint Forms Global Strategic Partnership with Unify
Fri Nov 21, 2014Partnership to Extend Reach of Workforce Optimization Solutions in Enterprise Contact Center Environments
MELVILLE, N.Y., November 19, 2014 —Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has formed a global strategic partnership with Unify, a leading enterprise communications software and services firm. The relationship extends the reach and availability of Verint Workforce Optimization™ (WFO) solutions into enterprise contact centers, or customer engagement centers, on a global basis.
São Bernardo do Campo Leverages Verint Security Intelligence Solutions to Expand Safe City Program
Mon Nov 17, 2014Verint Situation Management Center and Video Management Software Play Pivotal Role in Municipality’s Public Safety Initiatives
MELVILLE, N.Y., November 17, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that São Bernardo do Campo has deployed a comprehensive security intelligence platform that includes Verint Video Management Software™, Verint Situation Management Center™ and Verint IP Cameras as part of its “Safe City Program.” The goal of the initiative was to implement comprehensive supporting technology to facilitate collaboration between the city’s municipal agencies to enhance public safety.
Verint Placed in “Leaders” Quadrant of Gartner’s New Magic Quadrant for Customer Engagement Center Workforce Optimization
Mon Nov 17, 2014Leadership Position Based on Ability to Execute and Completeness of Vision
MELVILLE, N.Y., November 17, 2014 — Verint® Systems Inc.(NASDAQ: VRNT) today announced that it has been positioned in the “Leaders Quadrant” of the newly published “Magic Quadrant for Customer Engagement Center Workforce Optimization” report from research and advisory firm Gartner, Inc. The company’s standing in the November 12, 2014 research is based on its ability to execute and completeness of vision.
City of San Antonio Leverages Customer Mobile and Open311 Cloud Framework from KANA to Mobilize Citizen-Centric Government
Mon Nov 17, 2014SANTA CLARA, Calif. and MELVILLE, N.Y. November 17, 2014 — KANA Software, A Verint®Company (NASDAQ: VRNT), today announced the City of San Antonio, Texas is using its Customer Mobile application and Open311 cloud infrastructure to help residents access information and request city services from their mobile devices anytime, anywhere.
Verint Explores Reshaping the Branch for Today’s Omnichannel Banking Environment at BAI Retail Delivery Conference
Tue Nov 11, 2014Company to Address Industry Shifts and Strategies for Enhancing Employee and Customer Engagement and Delivering Personalized Experiences
BAI Retail Delivery 2014
Verint Booth #4021
McCormick Place, ChicagoCHICAGO and MELVILLE, N.Y., November 11, 2014 —As part of its participation in BAI Retail Delivery 2014, Verint® Systems Inc. (NASDAQ: VRNT) today announced that on Thursday, November 13 at 12:30 pm CT, Jackie Hudson—vice president, branch workforce optimization, Verint—will take part in the Transforming the Branch for Today’s Omnichannel Environment panel. This session will explore the solutions that are transforming the branch, such as customer engagement optimization, and moving banks toward an omnichannel environment, addressing one of the most challenging initiatives facing executives in the retail banking industry.
Verint Extends Customer Engagement Optimization Strategy with Latest Release of KANA Enterprise
Mon Nov 10, 2014Solution Optimizes Customer Service, Enabling Smarter Engagement, Greater Employee Collaboration and Heightened Productivity
Advancements Reinforce Added Value from Single Vendor Customer Engagement Optimization Solution
MELVILLE, N.Y. and SANTA CLARA, Calif., November 10, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) and KANA® Software, A Verint Company, today announced a major new release of its KANA Enterprise solution, featuring enhancements designed to drive customer engagement center effectiveness, employee collaboration and productivity, and responsiveness to rising customer demands.
Verint Announces Participation in Upcoming RBC Investor Conference
Wed Nov 5, 2014MELVILLE, N.Y., November 5, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced its participation in the RBC 2014 Technology, Internet, Media & Telecom Conference to be held at The Westin New York at Times Square on November 10-11.
Verint’s Chief Financial Officer, Doug Robinson, will present on Monday, November 10 at 2:30 p.m. ET. A live webcast will be available on the Investor Relations section of Verint’s website, as well as the RBC site. Interested parties also can view the recorded presentation on-demand on the Verint website following the conclusion of the event.
Carenet Healthcare Services Implementing KANA Enterprise to Help Revolutionize Its Member Engagement Strategy
Mon Nov 3, 2014Carenet Healthcare Services Implementing KANA Enterprise to Help Revolutionize Its Member Engagement Strategy
Global Provider of Healthcare Services Adds Omnichannel Agent, Knowledge Management and Case Management Capabilities to Support Exceptional Member Care
SUNNYVALE, Calif. and MELVILLE, N.Y., November 3, 2014 —KANA® Software, A Verint® Company (NASDAQ: VRNT), today announced that Carenet Healthcare Services is implementing KANA Enterprise as a key solution for providing the next level of customer relationship management for its clients. Carenet delivers personalized care management and engagement solutions for a prestigious portfolio of national healthcare organizations, including commercial health plans, hospital systems, employer groups, the U.S. Military, and Medicare and Medicaid plans.
Verint Recognized for Market Leadership in Customer Interaction Analytics
Fri Oct 31, 2014High Customer Ratings and Top Scores from Ovum Reinforce Company’s Global Leadership Position
MELVILLE, N.Y., October 31, 2014 —Verint® Systems Inc. (NASDAQ: VRNT) today announced it has been named a Market Leader by industry analyst firm Ovum in the Ovum Decision Matrix: Selecting a Customer Interaction Analytics Vendor, 2014-15 report published September 15. Ovum cites Verint as a clear leader for customer interaction analytics capabilities, for which it achieved the top scores across all 10 technology assessment categories, and high ratings among customers that use Verint for industry-leading capabilities and workforce optimization (WFO) suite.
Verint and Truphone Partner to Help Financial Institutions Manage Regulatory Compliance Initiatives
Thu Oct 30, 2014Mobile and Fixed-Line Recording, Indexing and Retrieving Communications with Advanced Analytics Helps Financial Institutions Maintain Compliance with Global Regulations
WEYBRIDGE, UK and MELVILLE N.Y., 30 October 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced its collaboration with Truphone, a global mobile network and leading provider of mobile recording solutions in the UK, US, Hong Kong, Spain and Australia.
As part of the partnership, Verint and Truphone have successfully completed compatibility testing of their financial compliance solutions. The result is an integrated solution that records, indexes and retrieves mobile and fixed-line communications on a single platform to help financial institutions comply with international recording regulations. By deploying this solution, organisations can help mitigate breaches of internal rules and fraud, and improve general trading floor behaviour, while saving man-power and money normally spent on policy enforcement.
KANA Customers Stand Out for Achievements in Optimizing Customer Engagement
Tue Oct 21, 2014Organizations Awarded for Outstanding Deployment of KANA Customer Service Solutions
SANTA CLARA, Calif. and MELVILLE, N.Y., October 21, 2014 — KANA® Software, A Verint®Company (NASDAQ: VRNT), today announced the winners of its CONNECT 2014 Customer Awards Program. This year’s recipients were recognized across seven award categories for outstanding performance in driving customer and citizen engagement across their commercial and public sector organizations using KANA solutions.
Grane RX Implementing Verint Workforce Optimization to Enhance Customer Experience and Pharmacy Operations
Wed Oct 15, 2014Leading Pharmacy Services Company Deploys Verint Back-Office Operations Software to Create Enterprise Workforce Optimization Standards, Enhance Quality and Heighten Customer Experiences
MELVILLE, N.Y., October 15, 2014 —Verint® Systems Inc. (NASDAQ: VRNT) today announced that Grane Rx, a leading long term care pharmacy and PACE Pharmacy services provider, is implementing Verint Workforce Optimization for Back-Office™—part of the company’s customer engagement optimization offering—to gain greater visibility into the effectiveness of its pharmacy operations. The solution, which includes robust workforce management, desktop and process analytics and performance management functionality, will help the organization identify opportunities for enterprise-wide workflow enhancements, coaching and productivity gains, and areas to help enhance the end customer experience.
Neopost to Present at Verint Seminar with the Directors’ Club
Wed Oct 15, 2014Verint Customer to Highlight Customer and Employee Engagement Transformation Project
WEYBRIDGE, U.K. and MELVILLE, N.Y., October 15, 2014 —Verint® Systems Inc. (NASDAQ: VRNT) today announced that it will host a seminar titled “Employee Engagement: A Frontline Competitive Weapon” with the Directors’ Club in London on October 16. At the seminar, Warren Tait, Customer Service Director at Neopost, a longstanding Verint customer, will speak about its award-winning customer service organisation and the results achieved through its transformation project.
Leading North American Insurance Provider Extends Investment in Verint Customer Engagement Optimization Solution
Wed Oct 15, 2014Addition of Workforce Optimization Capabilities to Help Organization Gain a More Holistic Picture of the Customer Journey
MELVILLE, N.Y., October 15, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that a leading insurer in the U.S. and Canada is implementing Verint Customer Feedback™, part of the company’s Workforce Optimization solution and broader Customer Engagement Optimization suite.
Leading Financial Services Institution Implementing Verint Customer Engagement Optimization Solutions
Wed Oct 15, 2014Organization Implements Verint Software to Optimize the People, Processes and Work Performed in Back-Office Operations
MELVILLE, N.Y., October 15, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that a leading financial services institution is gaining greater visibility into the effectiveness of its annuities division with Verint Back-Office Workforce Management™. The solution—which includes forecasting and scheduling for back-office operations functions, as well as performance management and desktop and process analytics capabilities—is helping the company identify productivity gaps and opportunities to increase capacity, throughput and efficiency across the division.
Verint Named Among Top 25 Enterprise Companies in Financial Technology by IDC Financial Insights
Tue Oct 14, 2014Ranking Cites Company as Leading Technology Provider to Financial Services Industry
MELVILLE, N.Y., October 14, 2014 —Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has been named to the 2014 FinTech Rankings, an annual international listing of the top financial services technology vendors as named by IDC Financial Insights.
Verint Continues to Expand Security Intelligence Solutions for Education
Tue Sep 30, 2014Comprehensive Verint Situation Command Center Platform Provides Powerful Solution for Mass Notification and Access Control in Campus Settings
Recent Integrations with AMAG Technology and NowForce Offer Enhanced Capabilities
ASIS International 2014
Georgia World Congress Center, Atlanta
Verint Booth #2727ATLANTA and MELVILLE, N.Y., September 30, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced an expansion of its comprehensive situation management platform to help higher education environments improve public safety through enhanced security and communications. Recent technology advancements with Verint certified partners AMAG Technology and NowForce provide enhanced capabilities for educational institutions.
Verint Expands Fraud, Risk and Compliance Solutions with Advanced Case Management Integration
Mon Sep 29, 2014Company Partners with D3 Security to Provide Comprehensive Platform to the Banking Market
ASIS International 2014
Georgia World Congress Center, Atlanta
Verint Booth #2727ATLANTA and MELVILLE, N.Y., September 29, 2014 — Verint® Systems Inc.(NASDAQ: VRNT) today announced that its Verint EdgeVR® solution is being integrated with D3 Security’s Investigation Case Management Software and Guard Tour System. With this new partnership, the company is furthering its fraud, risk and compliance capabilities to help banks and credit unions meet their security and operational objectives.
Verint Helps Organizations Discover and Take Action on What Matters Most with New Engagement Analytics Solution
Mon Sep 22, 2014Joint Verint-KANA Cloud-Based Solution Extends Customer Engagement Optimization Portfolio
San Francisco, Calif.
SAN FRANCISCO and MELVILLE, N.Y., September 22, 2014 —Verint® Systems Inc. (NASDAQ: VRNT) today launched Verint Engagement Analytics™, a new offering that provides Actionable Intelligence® surrounding the journeys customers take across the rapidly expanding array of channels they use to connect to companies. Verint Engagement Analytics is a cloud-based software and services offering that delivers an unprecedented analytics experience through dynamic dashboards, advanced data visualization tools and sophisticated engagement capabilities.
Co-Founder and CEO for Virgin Unite Mentors Delivers Thought-Provoking Keynote at KANA Software’s CONNECT 2014 User Conference
Mon Sep 22, 2014Want Brand Admiration? Do Away with “Institutionalized Memory Loss” and Empower Employees to Succeed in Today’s Customer Engagement Era
CONNECT 2014
Grand Hyatt
San Francisco, Calif.
SAN FRANCISCO and MELVILLE, N.Y., September 22, 2014 — What is the number one consumer complaint that outranks even high prices or the security of their personal information? According to the book titled Admired: 21 Ways to Double Your Value, it’s the inability to access customer service quickly and seamlessly across channels and without service disruptions, delays, lost data and dropped calls.
Verint Receives “Product of the Year” by Grupo Padrão in Brazil
Tue Sep 16, 2014Company Recognized for Excellence in Driving Superior Customer Engagement
SAO PAULO and MELVILLE, N.Y., September 16, 2014 —Verint® Systems Inc. (NASDAQ: VRNT) today announced that its Verint Workforce Management™ solution has been named a winner of the “2014 CONAREC Award—Centro de Inteligência Padrão” by Grupo Padrão. The honor was presented at this year’s CONAREC Conference in São Paulo, Brazil, which took place September 9-10.
Customers Rank Verint Speech Analytics as Industry Best
Wed Sep 10, 2014Company Receives Highest Issued Rating Across Multiple Categories in DMG Consulting Speech Analytics Report
Verint Named Star Performer by Speech Technology Magazine
MELVILLE, N.Y., September 10, 2014 —Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has received recognition for its Verint Speech Analytics™ solution from both DMG Consulting LLC and Speech Technology magazine. These honors highlight the organization as a leader in technology innovation and customer satisfaction.
Verint Named Top Vendor for Customer Satisfaction and Technology Innovation Leadership
According to the 2014–2015 Speech Analytics Product and Market Report from analyst firm DMG Consulting LLC, Verint achieved a perfect score—five out of five—in categories that include training, ongoing service and maintenance, professional services, innovation, responsiveness to product enhancement requests and communication.
Large Telecommunications Company Benefits from Verint Customer Engagement Optimization Software
Mon Sep 8, 2014Telco Enhances Front- and Back-Office Service Quality, Builds Stronger Relationships and Heightens Loyalty
MELVILLE, N.Y., September 8, 2014 — Verint® Systems Inc.(NASDAQ: VRNT) today announced that a large North American telecommunications company is leveraging its customer engagement optimization solutions to gain greater visibility into the effectiveness of its blended customer-facing and back-office operations environments. The software, purchased last year, helps the organization better understand employee efficiency and effectiveness, identify process opportunities to maintain compliance and service-level standards, while also improving the customer experience and loyalty.
Verint Announces Participation in Upcoming Investor Conferences (Sep 2014)
Fri Sep 5, 2014MELVILLE, N.Y., September 5, 2014 — Verint® Systems Inc.(NASDAQ: VRNT) today announced its participation in two upcoming investor conferences.
The Deutsche Bank Technology Conference will take place at The Cosmopolitan Las Vegas from September 9-11. Verint will present during the event on Thursday, September 11 at 10:10 a.m. PT.
Verint Systems Announces Conference Call to Review Second Quarter Results to be Held on September 4, 2014 at 4:30 p.m. ET
Fri Aug 29, 2014MELVILLE, N.Y., August 29, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced it will conduct a conference call on Thursday, September 4, 2014 at 4:30 p.m.ET to review its second quarter results (for the quarter ended July 31, 2014) and outlook for the year ending January 31, 2015. An earnings release will be issued after market close on September 4.
KANA Named Finalist in 2014 Stevie® Awards for Sales & Customer Service
Mon Aug 25, 2014KANA Enterprise Recognized Among Best New Products in Relationship Management Solution Category; In Record-Breaking Year for Nominations, Judges See Extraordinary Quality in Finalists
SUNNYVALE, Calif., January 23, 2014 – KANA Software, Inc., today announced it has been named a finalist in the eighth annual Stevie® Awards for Sales & Customer Service for its KANA Enterprise customer service suite. KANA’s finalist status means the company will ultimately be deemed a Gold, Silver or Bronze Stevie Award winner in the “New Product and Service/Relationship Management Solution” category. Final results will be announced during a gala banquet on Friday, February 21, at the Bellagio Hotel in Las Vegas.KANA Study Reveals the Rise of Web Self-Service as a Preferred Customer Service Channel for Australian and New Zealand Businesses
Mon Aug 25, 2014While the Rush to Social Media Slows, Mobile Begins its Own Customer Service Growth
SYDNEY, Australia, February 3, 2014 – KANA Software, Inc., a global leader in customer service solutions used on premises or in the cloud by more than 900 organisations, today announced the results of its Top Customer Service Channel Trends global research. The survey conducted in partnership with customer strategist and Principal Analyst of thinkJar, Esteban Kolsky, provides a comprehensive overview of the most prominent channels being used to support customer service by companies today.
Poor Customer Service is Eroding Customer Loyalty to Retail Brands
Mon Aug 25, 2014Verint Announces Participation in Upcoming Investor Conferences
Mon Aug 25, 2014MELVILLE, N.Y., August 1, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced its participation in two upcoming investor conferences.
The Needham Interconnect Conference will take place at The Westin New York Grand Central hotel August 5-6. Verint’s Chief Financial Officer, Doug Robinson, and Senior Vice President of Corporate Development, Alan Roden, will present during the event on Tuesday, August 5 at 4:30 p.m. ET.
Verint Recognized for Leadership in Customer Engagement, Workforce Optimization and Product Innovation
Thu Aug 21, 2014Industry Analyst Research and Awards Reinforce Verint’s Global Leadership, Customer Experience Initiative and WFO solutions
KANA Enterprise Receives Recognition for Product Innovation
MELVILLE, N.Y., August 21, 2014 —Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has received analyst recognition for its growth across global markets and market share leadership in workforce optimization (WFO). This is in addition to awards received for its customer experience initiative, desktop and process analytics software, and customer service solutions from KANA®, A Verint Company. This recognition reinforces Verint’s focus on driving technology innovation around the world and responding to market demands for customer engagement optimization software and services.
Verint Honors 2014 Channel Partners with Mid-Market Enterprise and Public Safety Partner of the Year Awards
Thu Aug 7, 2014Organizations Highlighted at Annual Partner Summit for Driving Successful Deployments of Verint Solutions
MELVILLE, N.Y., August 7, 2014 — Verint® Systems Inc.(NASDAQ: VRNT) today announced its 2014 Channel Partners of the Year during its annual Public Safety Partner Summit held in Chicago, Illinois in May. The awards honor partners that show exemplary performance in project wins, customer service and technical innovation.
Verint Workforce Optimization Solution Now Available on Multiple Mobile Platforms
Wed Aug 6, 2014Mobile App for Android and Apple Devices Drives Greater Access and Workforce Efficiency
MELVILLE, N.Y., August 6, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that its Verint Mobile Workforce Optimization (WFO) solution is now available on multiple mobile platforms, including Google Android and Apple iOS. As a native mobile application for Android and iOS-based devices, Verint Mobile WFO™ (Workforce Optimization) enables frontline employees and managers to enjoy the benefits of WFO while being mobile, engage and deliver on-demand intelligence on-the-go, and swiftly respond and take action from the convenience of their own mobile devices.
Verint Announces Participation in Upcoming Investor Conferences
Fri Aug 1, 2014MELVILLE, N.Y., August 1, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced its participation in two upcoming investor conferences.
The Needham Interconnect Conference will take place at The Westin New York Grand Central hotel August 5-6. Verint’s Chief Financial Officer, Doug Robinson, and Senior Vice President of Corporate Development, Alan Roden, will present during the event on Tuesday, August 5 at 4:30 p.m. ET.
Leading Customer Engagement Practitioners and Industry Experts to Convene in San Francisco for Connect 2014 Conference
Wed Jul 30, 2014Virgin Unite Mentors CEO and Co-Founder Mark Thompson to Deliver Keynote Address
Presenters to Include Salmat, The Hartford, Xerox, City of Milwaukee and Carlson Rezidor Hotel Group
SUNNYVALE, Calif. and MELVILLE, N.Y., July 24, 2014 — KANA® Software, A Verint® Company (NASDAQ: VRNT), today announced that Mark Thompson, CEO and co-founder of Virgin Unite Mentors—Sir Richard Branson’s network for executive coaching and entrepreneurial innovation—will keynote its Connect customer conference taking place September 21-24 at the Grand Hyatt Hotel in San Francisco. Conference attendees will include practitioners from today’s most respected brands that leverage KANA customer engagement optimization and customer service solutions to support their customer engagement strategies.
Research Shows Link Between Customer Service and Revenue Still Overlooked By UK Organisations
Wed Jul 9, 2014Contact Centre Association Research for KANA Suggests Only 40 Percent of Senior Managers Focused on Improving Customer Service
GLASGOW, June 25, 2014 — Research commissioned by customer service specialists KANA®Software, A Verint® Company (NASDAQ: VRNT), suggests many organisations are overlooking the potential for customer service improvements that could drive revenue.
The survey of UK Contact Centre Association (CCA) members included a diverse mix of industry sectors, from financial services, to local government and retail. It reveals that only 40 percent (39.6 percent) believe senior management places a clear focus on customer service as a way to drive revenue; noting one-fifth of respondents (20.8 percent) think there is little or no focus on customer service at a senior level.
Verint Receives 2014 Frost & Sullivan Asia Pacific Contact Center Applications Vendor of the Year Award for Second Consecutive Year
Thu Jun 26, 2014Company Continues Market Leadership in the APAC Region Offering Customers Innovative Actionable Intelligence Solutions
HONG KONG and MELVILLE, N.Y., June 26, 2014 —Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has been recognized with the “2014 Asia Pacific Best Practices Award” in the Contact Center Applications Vendor of the Year category by Frost & Sullivan. This marks the second consecutive year that Verint has been recognized by the global consultancy firm, reinforcing its continued commitment in the Asia Pacific region to help customers achieve their business goals through the use of innovative customer engagement optimization solutions.
St. James School Benefits from Verint's Comprehensive Video Management Software
Mon Jun 23, 2014Powerful Video Solution Delivers Enhanced Layer of Security and Awareness for Campus to Help Protect Students and Staff
MELVILLE, N.Y., June 23, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that St. James School, a private Catholic school in Stratford, Conn., is benefiting from its use of the Verint Video Management Software™ (VMS) solution, boosting security and helping safeguard students and staff. Established 65 years ago to serve the educational, spiritual and social needs of students in grades pre-K to eight, St. James School has continued to grow and make security a top priority.
Verint Announces Closing of Concurrent Underwritten Public Offerings of Common Stock and Convertible Senior Notes
Wed Jun 18, 2014MELVILLE, N.Y., June 18, 2014 - Verint® Systems Inc. (NASDAQ: VRNT) today announced the closing of its concurrent public offerings of 5,750,000 shares of its common stock (including 750,000 shares issued to the underwriters in that offering pursuant to the exercise in full of their option to purchase additional shares on June 13, 2014) and $400 million aggregate principal amount of its 1.50% convertible senior notes due 2021 (including $50 million aggregate principal amount of notes issued to the underwriters in that offering pursuant to the exercise in full of their option to purchase additional notes on June 13, 2014).
Verint Announces Pricing of Concurrent Underwritten Public Offerings of Common Stock and Convertible Senior Notes
Fri Jun 13, 2014MELVILLE, N.Y., June 12, 2014 - Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has agreed to sell, at a public offering price of $47.75 per share, an aggregate of 5,000,000 shares of its common stock (or up to 5,750,000 shares if the underwriters in that offering exercise their option to purchase additional shares in full) and $350 million aggregate principal amount of its 1.50% convertible senior notes due 2021 (or up to $400 million in aggregate principal amount if the underwriters in that offering exercise their option to purchase additional notes in full).
Verint Customers Awarded for Optimizing Customer Engagement
Thu Jun 12, 2014Leading Organizations Receive Innovator of the Year Awards in Contact Center, Back-Office, Voice of the Customer Analytics and Branch Banking Categories at Verint's Driving Innovation Customer Conference
Driving Innovation 2014
June 9-12
Orlando, Fla.ORLANDO and MELVILLE, N.Y., June 12, 2014 - Verint® Systems Inc. (NASDAQ: VRNT) today announced the winners of its annual "Innovator of the Year" awards program. Recipients from the winning organizations were honored during the company's 2014 Driving Innovation™ conference taking place this week at the Hilton Orlando Lake Buena Vista in Orlando, Fla. Each year, Verint recognizes outstanding performance in driving customer engagement across the enterprise through innovations in contact center, back-office and branch operations. This year's honorees include representatives from Lincoln Financial Group, AIG, Firstsource Solutions, Ltd. and a leading North American bank.
Verint Enterprise Feedback Management Enriches Multichannel Customer Engagement
Thu Jun 12, 2014EFM Solution Enhancements Include Extended Mobile SMS Delivery Model and Cross-Survey Reporting
Driving Innovation 2014
June 9-12
Orlando, Fla.ORLANDO, Fla. and MELVILLE, N.Y., June 12, 2014 - Verint® Systems Inc. (NASDAQ: VRNT) today announced a series of enhancements to its Enterprise Feedback Management™ (EFM) solution, part of the company's growing customer engagement optimization suite. Among the additions to the award-winning EFM solution are more mobile SMS delivery options and advanced cross-survey reporting and analysis. Part of Verint's Voice of the Customer Analytics™ portfolio, these capabilities, which became generally available in the first quarter of the year, are designed to help global organizations build and expand their multichannel customer engagement programs.
Expansion of Verint Nextiva Portfolio
Wed Jun 11, 2014Expansion of Verint Nextiva Portfolio and New Integrations Deliver Enhanced Levels of Security and Business Intelligence to Retail Market
Advancements to Nextiva EdgeVR Enterprise-Class Video Monitoring and Recording Helps Streamline Investigations for Retailers
NRF Loss Prevention Conference and EXPO
Greater Fort Lauderdale/Broward County Convention Center
Verint Booth #1026FORT LAUDERDALE, Fla. and MELVILLE, N.Y., June 11, 2014 — Verint® Systems Inc.(NASDAQ: VRNT) today announced the expansion of its portfolio of security and business intelligence solutions for the retail sector as it continues to deliver advanced technologies to help reduce fraud and loss, boost operational efficiency and improve the customer experience.
Common Customers Gain Value from Verint and KANA Solutions
Wed Jun 11, 2014Global Organizations Deploying Customer and Workforce Data Together, Creating More Effective Customer Engagements Through Actionable Intelligence
Driving Innovation
June 9-12
Orlando, Fla.ORLANDO, Fla. and MELVILLE, N.Y., June 11, 2014 — This week, during its annual Driving Innovation™global customer conference in Orlando, Verint® Systems Inc. (NASDAQ: VRNT) highlighted how customers are deploying its solutions to more effectively engage with their customers. Common customers of Verint and KANA®, A Verint Company, are integrating Verint Workforce Optimization™ with KANA Customer Service Solutions to realize the benefits that a collective customer engagement optimization suite can bring. By enriching customer interactions, optimizing their workforces, and improving business processes, customer engagement optimization helps organizations take a more strategic approach to customer engagement and loyalty, performance and revenue, and risk reduction—all through a single solution provider.
KANA and Vistaprint to Present Joint Keynote During Call Center Week 2014
Tue Jun 10, 2014Professional Marketing Products and Services Leader to Share Customer Engagement Best Practices
KANA Named a Call Center Week Excellence Award Finalist for Best Technology Solution Provider
Call Center Week
June 10-14; Las Vegas, Nev.
KANA Booth #44MELVILLE, N.Y. and SUNNYVALE, Calif., June 10, 2014 - KANA® Software, A Verint® Company (NASDAQ: VRNT), today announced that customer Vistaprint will participate in a featured customer keynote during the 15th Annual Call Center Week Conference & Expo in Las Vegas June 10-14.
On Wednesday, June 11 at 9:15 a.m. PT, KANA's senior director of product marketing, Scott Hays, will join Vistaprint's Ali Ghedria, CARE operations manager for professional marketing products leader, in a keynote session titled "Vistaprint Makes Customer Advocacy, Relationships and Engagement (CARE) a Strategic Priority." The presentation will detail how Vistaprint, with support from KANA, continues to optimize its customer engagement journey. Attendees will learn strategies for empowering the workforce to deliver exceptional customer experiences.
Verint Announces Proposed Concurrent Underwritten Public Offerings of Common Stock and Convertible Senior Notes
Mon Jun 9, 2014MELVILLE, N.Y., June 9, 2014 - Verint® Systems Inc. (NASDAQ: VRNT) today announced its intention, subject to market and other conditions, to commence concurrent underwritten public offerings of 5,000,000 shares of its common stock (or up to 5,750,000 shares if the underwriters in that offering exercise their option to purchase additional shares in full) and $300 million aggregate principal amount of convertible senior notes due 2021 (or up to $345 million in aggregate principal amount if the underwriters in that offering exercise their option to purchase additional notes in full).
Verint Announces First Quarter Results
Wed Jun 4, 2014Click here to view the press release.
Verint Receives Platinum Honor in "The Govies" Government Security Awards
Mon Jun 2, 2014Award Highlights Value of Verint Situation Management Center Solution in Municipal, Government and Safe City Environments
MELVILLE, N.Y., June 2, 2014 — Verint® Systems Inc.(NASDAQ: VRNT) today announced that it received a platinum-level honor in “The Govies” Government Security Awards in the investigative video systems category for Verint SMC™ (Situation Management Center). Verint SMC is an open standards, open architecture solution that integrates a multitude of sensors to increase situation management and security efficiency. The award, presented by leading industry publication Security Products, recognizes outstanding solutions that address security challenges in the government market.
Verint Systems Announces Conference Call to Review First Quarter Results to be Held on June 4, 2014 at 4:30 p.m. ET
Fri May 30, 2014MELVILLE, N.Y., May 30, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced it will conduct a conference call on Wednesday, June 4, 2014 at 4:30 p.m. ET to review its first quarter results (for the quarter ended April 30, 2014) and outlook for the year ending January 31, 2015. An earnings release will be issued after market close on June 4.
Verint Driving Innovation Customer Conference to Showcase How Organizations Apply Actionable Intelligence to Customer Engagement Excellence
Thu May 29, 2014Event to Highlight Best Practices and Success Stories in Customer Engagement Optimization Across Enterprise Environments
MELVILLE, N.Y., May 29, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today previewed event highlights leading into its annual Driving Innovation™ global user conference, which takes place June 9-12 at the Hilton Lake Buena Vista in Orlando, Florida.
Verint Receives Industry Honors for Technology Leadership and Customer Centricity
Wed May 28, 2014Company Recognized for Innovation in Customer Engagement Optimization; Named a Knowledge Management Leader
MELVILLE, N.Y., May 28, 2014 —Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has received several recognitions from Technology Marketing Corporation (TMC) publications—CUSTOMER and Internet Telephony—for its Workforce Optimization (WFO)software. The organization also was named to KMWorld’s list of “100 Companies that Matter in Knowledge Management.” Verint’s position in the Knowledge Management market was bolstered by its recent acquisition of KANA® Software, a recognized leader in knowledge management solutions for customer service. These honors reinforce Verint’s focus on technology-driven innovation and customer engagement optimization excellence.
Verint Enables Customers to Optimize Customer Engagement Enterprise-Wide
Wed May 21, 2014Verint Solutions Enhance Workforce Productivity and Performance in Back-Office Operations
MELVILLE, N.Y., May 21, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that customers are finding innovative techniques to optimize customer engagement using the company’s software and services for back-office operations. For example, in the insurance, banking and healthcare industries, greater insight into employee activity is helping balance workloads and optimize resources to increase processing and throughput. These organizations are also benefitting from simplified and centralized administration and maintenance, as well as lower total cost of ownership.
Verint Announces Participation in Upcoming Investor Conference
Mon May 12, 2014MELVILLE, N.Y., May 12, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced its participation in J.P. Morgan’s 42nd Annual Global Technology, Media and Telecom (TMT) Conference, scheduled to take place May 19-21 at The Westin Copley Place in Boston, Mass.
Verint representatives—including Senior Vice President of Corporate Development, Alan Roden, and Chief Financial Officer, Doug Robinson—will present on May 20 at 3:20 p.m. ET in a “fireside chat” format.
Temkin Group Presents Verint with 2014 Customer Experience Vendor Excellence Award
Thu May 8, 2014Verint’s Customer Engagement Optimization Solutions Recognized for Helping Organizations Become More Customer-Centric
MELVILLE, N.Y., May 8, 2014 —Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has received the “2014 Customer Experience Vendor Excellence Award” from Temkin Group, a customer experience research and consulting firm. Temkin Group created the program to recognize companies that provide products and services designed to help businesses significantly improve the customer experience.
New UK Research Results Show 65+ Age Group Now More Reliant on Mobile Technology Than Their Younger Counterparts
Mon May 5, 2014Omnibus Research Sponsored by KANA, A Verint Company, Highlights the Adoption of Mobile Technology by Those Over Age 65
Study Shows Consumers in 65+ Age Bracket Regularly Text, Tweet and Check Email, More Often Than Those Aged 55-64
One in 10 of the Aged 65+ Demographic Keep a Mobile Device on Them at All Times
GLASGOW, April 30, 2014 – Omnibus research performed by Vision Critical for customer service specialist KANA®, A Verint® Company (NASDAQ: VRNT), today revealed that those in the 65+ age demographic may be better connected and more responsive than their younger counterparts between the ages of 55 to 64.
Verint Introduces Business Impact Solution for Branch Sales Effectiveness
Tue Apr 29, 2014New Offering to Help Financial Institutions Optimize Customer Engagement by Helping Improve Productivity and Increase Revenue
MELVILLE, N.Y., April 29, 2014 —Verint® Systems Inc. (NASDAQ: VRNT) today announced the availability of Verint Branch Sales Effectiveness™, the latest addition to its series of Business Impact Solutions™. The offering helps optimize customer engagement by combining results-driven consulting with patented software to help financial institutions drive revenue.
Verint Receives Best Physical Security Information Management System Award
Sat Apr 26, 2014Verint Receives Best Physical Security Information Management System (PSIM) Award from Government Security News
Airport, Seaport, Border Security at the Center of Publication’s Awards Program
MELVILLE, N.Y., August 26, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has been recognized by Government Security News (GSN) as part of the publication’s 2014 Airport, Seaport, Border Security Awards Program, in which its Verint SMC™ solution was named Best Physical Security Information Management System (PSIM).
Verint Impact 360 Speech Analytics Helps Shanghai Unicom Listen and Take Action Based on the Voice of Its Customers
Tue Apr 22, 2014Chinese Service Provider Captures, Analyzes and Responds to Customer Insights, While Gaining Competitive Customer Intelligence, Using Award-Winning Speech Analytics from Verint
BEIJING, CHINA and MELVILLE, N.Y., April 22, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that Shanghai Unicom, a subsidiary of China Unicom—a leading telecommunications carrier in China—is gaining continued value, following its implementation of Impact 360® Speech Analytics™. The organization uses the software to help uncover underlying customer issues and key drivers of calls into its contact center. Using Verint’s speech analytics software—part of the company’s Voice of the Customer Analytics® offering—Shanghai Unicom mines recorded calls and analyzes customer interactions to proactively identify early trends and opportunities, respond to the root causes that result in unnecessary calls for customers, and gather key market intelligence.
Managed Care Health Plan Implementing Verint Workforce Management Solution for Back-Office and Contact Center Operations
Wed Apr 16, 2014Extended Investment in Verint Impact 360 Software to Help Heighten the Patient Experience, and Drive Performance Through Enhanced Workflow and Advanced Staffing Models
MELVILLE, N.Y., April 16, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that a managed care health plan provider is implementing its Impact 360® Workforce Management™ (WFM) in a number of its back-office and contact center operations[1]. The software—which includes advanced solutions for staff forecasting and scheduling, scorecards and strategic desktop and process analytics—will help the organization plan, forecast demand and build more accurate staffing models to effectively manage resources and workflow, reduce costs and increase productivity. As an existing Verint customer, these capabilities will serve as a complement to the organization’s current use of Impact 360 Workforce Optimization™ in its contact centers.
KANA Enterprise Named a Leader for Customer Service Solutions for Enterprises by Independent Research Firm
Wed Apr 9, 2014KANA Express Customer Service Suite Also Named a Strong Performer for Midsize Teams
SUNNYVALE, Calif. and MELVILLE, N.Y. April 9, 2014 —KANA® Software, a Verint® Company (NASDAQ: VRNT), today announced its KANA Enterprise customer service suite has been named a Leader in Forrester Research, Inc.’s The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q2 2014 report published April 7th. Additionally, KANA Express was recognized as a Strong Performer in The Forrester Wave™: Customer Service Solutions For Small and Midsize Teams, Q2 2014 report also published April 7th.
KANA Enterprise Named a Leader for Dynamic Case Management by Independent Research Firm
Tue Apr 8, 2014KANA Customer Service Suite Cited for Bringing Knowledge Management to New Level; Business Administrative Interface Cited for Well-Packaged Design Environment
SUNNYVALE, Calif. and MELVILLE, N.Y. March 31, 2014 — KANA Software, a Verint® Company (NASDAQ: VRNT), today announced that it has been named a Leader in Forrester Research, Inc.'s The Forrester Wave™: Dynamic Case Management (DCM), Q1 2014 report published March 28th.
Forrester included vendors in its assessment that demonstrate innovative approaches to dynamic case management, and are often discussed in client inquiries and appear on client vendor selection shortlists. KANA was among 13 software providers that the firm analyzed in its research.Global Information and Measurement Company to Leverage Verint Impact 360 Workforce Optimization Suite
Tue Apr 8, 2014Quality Monitoring, Workforce Management, Scorecards and eLearning to Help Heighten Insight, Satisfaction and Performance
MELVILLE, N.Y., April 8, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that a leading global information and measurement company will leverage its Impact 360® Workforce Optimization™ (WFO) suite to unify the company’s contact center technologies. Operating on a single, unified WFO solution, it stands to gain greater value than deploying point solutions, as well as benefit from simplified and centralized administration and maintenance, and lower total cost of ownership.
Verint Unveils Nextiva SMC, Its Next-Generation Situation Management Solution
Tue Apr 1, 2014Comprehensive Solution to Help Optimize the Speed, Agility and Cost of Security Operations Designed for Ease of Integration and System Scalability to Help Meet Today’s Emerging Security and Safety Needs
ISC West 2014
Sands Convention Center, Las Vegas
Verint Booth #30056LAS VEGAS and MELVILLE, N.Y., April 1, 2014 —Verint® Systems Inc. (NASDAQ: VRNT) today introduced the availability of Nextiva® SMC™, a Situation Management Center, powered by Nextiva Fusion™. Based on an open, scalable and expandable platform, the SMC solution integrates with a multitude of sensors and systems to increase situation management and improve the security and safety of people, property and assets.
Verint Announces Fourth Quarter and Full Year Results
Mon Mar 31, 2014Click here to view the press release.
Global Credit Union Benefits from Extended Deployment of Verint Workforce Optimization Software
Thu Mar 27, 2014Workforce Optimization and Analytics Solutions Help Improve Operational Performance and Enhance Service
MELVILLE, N.Y., March 27, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that a global credit union has implemented its Impact 360® Workforce Optimization™ suite to help unify the organization’s formerly disparate service applications. Already an existing user of Verint’s recording and quality monitoring solutions, the financial institution is working to standardize on a single workforce optimization (WFO) platform to further improve operational efficiency, heighten service delivery and manage costs.
Verint Systems Announces Conference Call to Review Fourth Quarter and Full Year Results To Be Held on March 31, 2014 at 4:30 p.m. ET
Thu Mar 27, 2014MELVILLE, N.Y., March 27, 2014 — Verint ® Systems Inc. (NASDAQ: VRNT) today announced it will conduct a conference call on Monday, March 31, 2014 at 4:30 p.m. ET to review its fourth quarter and full year results (for the quarter and year ended January 31, 2014) and outlook for the year ending January 31, 2015. An earnings release will be issued after market close on March 31.
Verint Tops CRM’s “Service Awards” Program for Seventh Consecutive Year
Thu Mar 20, 2014Company Takes Top Winner Position in Workforce Optimization Category and Receives Leader Status for Enterprise Feedback Management
MELVILLE, N.Y., March 20, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has earned CRM magazine’s “2014 Service Winner” award—the publication’s highest rating—in the Workforce Optimization (WFO) category. It also received the “2014 Service Leader” honor for Enterprise Feedback Management (EFM). Companies were evaluated based on their reputation for customer satisfaction, depth of functionality, and company direction, and technology costs over a five-year period.
KANA Software Takes the Gold in 2014 Stevie Awards for Sales and Customer Service
Wed Mar 19, 2014KANA Enterprise Recognized as Best Relationship Management Solution in 8th Annual Awards Program Celebrating Excellence in Sales and Customer Service
SUNNYVALE, Calif. and MELVILLE, N.Y., March 19, 2014 —KANA Software, A Verint®Company (NASDAQ: VRNT), today announced its KANA Enterprise customer service suite has been honored with a Gold Stevie® Award for “New Product and Service Category/Relationship Management Solution.” The award was presented to KANA on February 21 during a gala banquet at the Bellagio Hotel in Las Vegas.
Verint Partners with Servion Global Solutions to Provide Customer Engagement Solutions in India
Mon Mar 3, 2014Verint Partners with Servion Global Solutions to Provide Customer Engagement Solutions in India
Partnership Extends Availability of Workforce Optimization and Voice of the Customer Solutions Across Indian Market
DELHI, INDIA and MELVILLE, N.Y., March 3, 2014 —Verint® Systems Inc. (NASDAQ: VRNT) today announced that Servion Global Solutions Limited, a provider of Customer Interaction Management (CIM) solutions and applications for contact centers, will sell its enterprise solutions—including the award-winning Impact 360® Workforce Optimization™ suite and Voice of the Customer Analytics®solutions—to the Indian market.
Frost & Sullivan Recognizes Verint with “Customer Value Leadership” Honor in Latin America
Tue Feb 18, 2014Award Reinforces Company’s Commitment to Innovative Customer Engagement Solutions that Enhance Customer Value
SAO PAULO, BRAZIL and MELVILLE, N.Y., February 18, 2014 —Verint® Systems Inc.(NASDAQ: VRNT) today announced that it has received a Best Practices Leadership honor from Frost & Sullivan, a leading global analyst and consultancy firm. The Customer Value Leadership Award distinction for Latin American Contact Center Systems was presented on January 30 during the firm’s banquet in São Paulo.
Verint to Ring NASDAQ Stock Market Closing Bell February 5, 2014
Tue Feb 4, 2014Company Celebrates 20th Anniversary and Closing of KANA Software Acquisition
MELVILLE, N.Y., February 4, 2014 — Verint® Systems Inc.(NASDAQ: VRNT) today announced that it is scheduled to ring the NASDAQ Stock Market closing bell tomorrow, February 5, 2014 at 4 pm ET, to commemorate its 20th Anniversary, which occurred on February 1, and to celebrate the closing of its acquisition of KANA Software, which took place yesterday, February 3.
Verint Recognized for Technology Leadership, Innovation and Focus on Customer Engagement
Wed Jan 29, 2014Industry Analyst Firms and Media Outlets Highlight Company’s Analytics Solutions and Customer Experience Program
Verint Cited as Top 50 Technology Provider to Global Financial Services Companies
MELVILLE, N.Y., January 28, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced that it has received multiple recognitions for its Actionable Intelligence® solutions, as well as an award for its customer experience program. Further, it recently was named to the annual FinTech 100 ranking. These honors reinforce Verint’s focus on technology innovation and customer engagement optimization.
Survey Reveals U.S. Consumers Feel Businesses Lead in Recognizing the Value of Listening to Feedback
Tue Jan 28, 2014Data Shows High Correlation Between Response to Feedback and Perception of Being Valued; Opportunities Exist for Businesses to Nearly Double Feedback
MELVILLE, N.Y., January 28, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced the results from an Ipsos* survey of 1,000 U.S. consumers that explored customer satisfaction and engagement experiences with service providers and brands. The study highlights a link between customers receiving attention from service providers and feeling valued. It also reveals that there is nearly an equal amount of consumers who provide feedback as compared to those who don’t, representing significant opportunities for businesses to gain additional insight through voice of the customer initiatives.
Nothing to be Gained from a Stiff Upper Lip, Survey Finds
Tue Jan 28, 2014Press Release
- Survey of 1,000 UK consumers reveals Brits aren’t getting the most value from brands
- The British stiff upper lip continues: 23% don’t feel valued as customers; 11% are unhappy with service received; but 52% have never complained in the last 3 years
- Research calls for consumers to become more engaged and reap the rewards by becoming “Brand Champions”
WEYBRIDGE, 28 January 2014 —New research from customer service experts, Verint® Systems Inc.(NASDAQ: VRNT) and the Customer Contact Association (CCA), revealed that half of GB consumers don’t ever complain about services received from brands, and 23% don’t feel valued as a customer. Utility companies were at the bottom of the list when it came to service satisfaction levels, with 42% agreeing that they are happy with service levels, compared to supermarkets (78%), which led the charge.
Study Calls for Businesses to Encourage Consumers to Speak Out More to Help Boost the Bottom Line
Tue Jan 28, 2014Press Release
- 95% of UK service providers are investing in listening to the voice of their customers; however they aren’t listening often enough
- Just 24% of UK consumers think companies take notice of their views; 52% have never made a complaint in the last 3 years
- 45% of businesses admit they rarely, if ever, analyse social media posts, but 1 in 3 consumers believe social media makes brands more accountable than ever before
WEYBRIDGE, 28 January 2014 — Consumers are shying away from providing feedback to companies, just as firms are ramping up their efforts to capture the voice of their customers, a new research study carried out by Verint® Systems Inc. (NASDAQ: VRNT) and the Customer Contact Association (CCA) has found. A recent survey* conducted among nearly 150 senior customer service and contact centre managers at blue chip UK organisations reveals that 95% are investing more in their customers by listening to what they have to say and analysing customer insights.
Events in the New Year to Highlight How Workforce Optimization Solutions Enhance Customer and Member Experiences
Wed Jan 15, 2014Events in the New Year to Highlight How Workforce Optimization Solutions Enhance Customer and Member Experiences
Speaking Engagements to Feature Verint, NEC and Other Market Experts
MELVILLE, N.Y., January15, 2013 — Verint® Systems Inc.(NASDAQ: VRNT) today announced its participation in several global conferences and webcast events this month.
January 22; Tokyo, Japan
On January 22 at 4:10 p.m. JST, Verint’s Takeo Hirakawa will co-host a seminar with NEC, a Japanese multinational provider of information technology (IT) services and products, and present the session titled “Visualization of Workforce Optimization Using Desktop Analytics for the Contact Center and Back Office.” Attendees will learn how workforce optimization solutions—such as desktop and process analytics software—are helping organizations like NEC improve business processes, productivity and overall effectiveness. Both presenting organizations have received industry honors from analyst firm Frost & Sullivan in Japan for their contact center technology and application.
Verint to Acquire KANA Software, Transforming the Way Organizations Engage With Their Customers
Mon Jan 6, 2014Acquisition Would Revolutionize Customer Engagement and Empower Organizations to Enhance Customer Loyalty, Maximize Revenue, Reduce Operational Costs and Mitigate Risk
Complementary Solutions Represent Industry’s First End-to-End Suite for Delivering Actionable Intelligence to Optimize the Workforce, Improve Enterprise Processes and Manage Customer Interactions
Conference Call to be Held Today at 8:30 a.m. ET to Review Agreement to Acquire KANA
MELVILLE, N.Y. and SUNNYVALE, Calif., January 6, 2014 — Verint® Systems Inc. (NASDAQ: VRNT) today announced the signing of a definitive agreement to acquire KANA Software, Inc., a leader in customer service solutions delivered both on-premises and in the cloud. The acquisition would form a unique and revolutionary combination that would extend Verint’s Actionable Intelligence® strategy. The collective solutions from Verint and KANA would enable organizations worldwide to implement a single-vendor suite to help transform customer engagement. The acquisition of KANA, a portfolio company of Accel-KKR, is expected to be completed in Verint’s first fiscal quarter ending April 30, 2014.
Sabio and Verint to Support Professional Planning Forum’s Core 2014 Education Programme
Mon Jan 6, 2014Sabio and Verint Partner to sponsor Professional Planning Forum’s ‘Volatility & Flexibility Challenge 2014’
LONDON – 06 March 2014 – Sabio, the customer contact technology specialist, has partnered with Verint® Systems Inc. to provide executive sponsorship for the Professional Planning Forum’s key ‘Volatility & Flexibility Challenge 2014’ education programme. According to the Professional Planning Forum’s Chief Executive, Steve Woosey, “One of the critical workforce optimisation issues currently faced by contact centre planning operations relates to the volatility of workload and an organisation’s flexibility requirement. If you’re serious about maximising your planning potential then you’ve really got to start off by quantifying your workload volatility – however, it’s increasingly evident that too few organisations are currently getting this right.”