Leading Pharmacy Services Company Deploys Verint Back-Office Operations Software to Create Enterprise Workforce Optimization Standards, Enhance Quality and Heighten Customer Experiences

MELVILLE, N.Y., October 15, 2014Verint® Systems Inc. (NASDAQ: VRNT) today announced that Grane Rx, a leading long term care pharmacy and PACE Pharmacy services provider, is implementing Verint Workforce Optimization for Back-Office™—part of the company’s customer engagement optimization offering—to gain greater visibility into the effectiveness of its pharmacy operations. The solution, which includes robust workforce management, desktop and process analytics and performance management functionality, will help the organization identify opportunities for enterprise-wide workflow enhancements, coaching and productivity gains, and areas to help enhance the end customer experience.