Workforce Optimization and Analytics Solutions Help Improve Operational Performance and Enhance Service
MELVILLE, N.Y., March 27, 2014 – Verint® Systems Inc. (NASDAQ: VRNT) today announced that a global credit union has implemented its Impact 360® Workforce Optimization™ suite to help unify the organization’s formerly disparate service applications. Already an existing user of Verint’s recording and quality monitoring solutions, the financial institution is working to standardize on a single workforce optimization (WFO) platform to further improve operational efficiency, heighten service delivery and manage costs.
This credit union has implemented Verint’s WFO suite throughout multiple contact centers and across more than 2,500 seats.*Adding capabilities—such as speech analytics, workforce management, performance management, coaching and elearning—it is now using Actionable Intelligence® even more effectively to heighten its member experiences.
With Impact 360 from Verint, organizations can capture, analyze and act on customer and member interactions, their direct and indirect feedback, and other business intelligence to optimize workforce performance and better understand the why behind customer and employee actions in order to make faster, better informed decisions.
“We’re always pleased when we can demonstrate the value of our enterprise-wide workforce optimization solutions to existing customers,” says Jim Catalino, senior vice president, Americas, Verint Enterprise Intelligence Solutions™. “By aligning its WFO strategy and practices with enterprise business goals, this credit union is not only able to improve internal processes and workforce performance, but also uncover the trends that ultimately impact its members in order to achieve across-the-board satisfaction and loyalty.”
Impact 360 is a suite of enterprise workforce optimization software and services that help organizations drive customer engagement and improve overall service experiences—from interactions in contact centers to operations in branches, marketing and customer care, and the back office. Click here to learn more.
About Verint Enterprise Intelligence Solutions
Verint® Enterprise Intelligence Solutions™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360®Workforce Optimization™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
1 Accenture Consulting, “Compliance: Dare to be Different, 2017 Compliance Risk Study”
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2018, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2018, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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