Global Organizations Deploying Customer and Workforce Data Together, Creating More Effective Customer Engagements Through Actionable Intelligence

Driving Innovation
June 9-12
Orlando, Fla.

ORLANDO, Fla. and MELVILLE, N.Y., June 11, 2014 — This week, during its annual Driving Innovation™global customer conference in Orlando, Verint® Systems Inc. (NASDAQ: VRNT) highlighted how customers are deploying its solutions to more effectively engage with their customers. Common customers of Verint and KANA®, A Verint Company, are integrating Verint Workforce Optimization™ with KANA Customer Service Solutions to realize the benefits that a collective customer engagement optimization suite can bring. By enriching customer interactions, optimizing their workforces, and improving business processes, customer engagement optimization helps organizations take a more strategic approach to customer engagement and loyalty, performance and revenue, and risk reduction—all through a single solution provider.