Want Brand Admiration? Do Away with “Institutionalized Memory Loss” and Empower Employees to Succeed in Today’s Customer Engagement Era


Grand Hyatt

San Francisco, Calif.

SAN FRANCISCO and MELVILLE, N.Y., September 22, 2014 — What is the number one consumer complaint that outranks even high prices or the security of their personal information? According to the book titled Admired: 21 Ways to Double Your Value, it’s the inability to access customer service quickly and seamlessly across channels and without service disruptions, delays, lost data and dropped calls.