Sabio and Verint to support Professional Planning Forum’s core 2014 education programme

Mon Jan 6, 2014

Sabio and Verint Partner to sponsor Professional Planning Forum’s ‘Volatility & Flexibility Challenge 2014’

LONDON – 06 March 2014Sabio, the customer contact technology specialist, has partnered with Verint® Systems Inc. to provide executive sponsorship for the Professional Planning Forum’s key ‘Volatility & Flexibility Challenge 2014’ education programme. According to the Professional Planning Forum’s Chief Executive, Steve Woosey, “One of the critical workforce optimisation issues currently faced by contact centre planning operations relates to the volatility of workload and an organisation’s flexibility requirement.

 

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Press Release

Sabio and Verint to support Professional Planning Forum’s core 2014 education programme

Mon Jan 6, 2014

Sabio and Verint Partner to sponsor Professional Planning Forum’s ‘Volatility & Flexibility Challenge 2014’

LONDON – 06 March 2014Sabio, the customer contact technology specialist, has partnered with Verint® Systems Inc. to provide executive sponsorship for the Professional Planning Forum’s key ‘Volatility & Flexibility Challenge 2014’ education programme. According to the Professional Planning Forum’s Chief Executive, Steve Woosey, “One of the critical workforce optimisation issues currently faced by contact centre planning operations relates to the volatility of workload and an organisation’s flexibility requirement. If you’re serious about maximising your planning potential then you’ve really got to start off by quantifying your workload volatility – however, it’s increasingly evident that too few organisations are currently getting this right.” “It’s great that Sabio and Verint – organisations that are both highly regarded as proven workforce optimisation specialists – are jointly sponsoring our core ‘Volatility & Flexibility’ education programme for 2014,” continued Steve. “With Sabio and Verint’s support, we have put together an integrated programme of events and regional workshops – running from March through December – to help our members learn, understand and discuss their volatility and flexibility requirements.”

Sabio is one of the UK’s leading workforce optimisation solutions specialists and a long-standing Verint partner. Verint’s portfolio of enterprise solutions includes the award-winning Impact 360® Workforce Optimization™ suite that enables organisations to capture, analyse and act on customer, business and market intelligence – helping to maximise information and workflow across customer contact functions.

“Like the Professional Planning Forum, Sabio is committed to helping organisations optimise customer contact planning operations, so we’re delighted to support its ‘Volatility and Flexibility Challenge 2014’ initiative, as well as its continued support for planning and analysis professionalism across all customer contact operations,” added Steven Chaplin, Head of Workforce Optimisation Solutions at Sabio. “We’re also pleased to be working with Verint, our long-term workforce optimisation technology partner, in enabling this education programme, and are looking forward to working alongside the Professional Planning Forum and engaging with its members at the events around the country.” The Professional Planning Forum will be hosting a series of three different workshops that will be held across the country in Manchester, Glasgow, London, Cardiff, Newcastle and Dublin. Topics will cover making the case for change, people planning and closing the loop. Professional Planning Forum members will also have the opportunity to share learnings from this programme at a National Best Practice seminar in November. Further details are available here. “As regular sponsors at the Professional Planning Forum, we are pleased to be part of the ‘Volatility & Flexibility’ education programme for 2014,” said Marije Gould, VP of EMEA Marketing at Verint. “We look forward to working alongside our solutions partner Sabio to provide valuable insight and support to the Professional Planning Forum members during these interactive events throughout the UK.”

About Verint Systems: Verint® (NASDAQ: VRNT) is a global leader in Actionable Intelligence® solutions. Its portfolio of Enterprise Intelligence Solutions™ and Security Intelligence Solutions™ helps organisations Make Big Data Actionable™ through the ability to capture, analyse and act on large volumes of rich, complex and often underused information sources-such as voice, video and unstructured text. With Verint solutions and value-added services, organisations of all sizes can make more timely and effective decisions. Today, more than 10,000 organisations in over 150 countries, including over 80 percent of the Fortune 100, count on Verint solutions to improve enterprise performance and make the world a safer place. Headquartered in NY, Verint has offices worldwide and an extensive global partner network. Learn more at www.verint.com.

About The Professional Planning Forum:Established in 2000 as an independent industry body, the Professional Planning Forum promotes best practice and effective planning in customer contact operations – working in all sectors to provide strategic advice and best practice support for managers, as well as specialist training and accreditation for planning and analysis. For further information, visit www.planningforum.co.uk

About Sabio:Sabio, Avaya’s Partner of the Year for 2014, is a customer contact technology specialist focused on delivering exceptional customer service strategies and solutions, partnering with leading organisations such as Avaya, Nuance and Verint. Sabio offers business consulting, systems integration and managed services working with many major organisations across the UK including Argos, Brewin Dolphin, Business Stream, Eurostar, Hoseasons, Leeds City Council, Office Depot, Thames Water, Unibet and multi-award winning Lebara Mobile. For more information, visit www.sabio.co.uk, follow us on Twitter at http://twitter.com/sabiosense, or contact:

 

Grace Lee

Sabio Marketing

glee@sabio.co.uk

Tel: 0844 412 30000844 412 3000

        

Cheryl Billson

Sabio PR Team

cheryl.billson@commacomms.com

Tel: 07791 72046007791 720460