Verint® Systems Inc. (NASDAQ:VRNT) is a global leader in Actionable Intelligence® solutions for customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in over 180 countries use Verint solutions to improve enterprise performance and make the world a safer place.
Responsible for recruiting for both active and reserve personnel, helping to ensure national security and readiness, the U.S. Army Recruiting Command (USAREC) leverages Verint Enterprise Feedback Management for greater data insight to help drive change and ensure optimal recruiting program performance.
TMJ Inc., a leading Japanese telemarketer and business process outsourcer, uses Verint Speech Analytics to reduce the amount of time required for voice of the customer analysis from a few months to a few weeks, increasing the speed of improvement activities.
A registered charity that aims to ensure high-quality care by promoting the highest standards of medical practice, The Royal College of Physicians captures feedback from more than 20,000 physicians quickly and easily – at higher response rates – gaining actionable intelligence for decision making, using Verint Enterprise Feedback Management.
Leading telecommunications provider Tele2, who provides television, internet, telephony, and mobile 4G services, implemented Verint Knowledge Management across its branches in Europe, helping it ensure more effective and consistent employee communications with customers and improve knowledge transfer to increase customer and employee satisfaction.
Tatra banka, one of the most innovative bank houses in Central and Eastern Europe, uses Verint Workforce Management to forecast and schedule more accurately, as well as proactively identify and quickly address staffing issues, helping it ensure an optimized workforce, efficient contact center operations, and, most important, highly-satisfied customers.
Deploying Verint Workforce Optimization, including Verint Speech Analytics, and Verint Back-Office Workforce Optimization, this state social services agency, with 1,300 employees spanning approximately 40 main service offices, 20 branch offices, and a virtualized contact center, identified upward of 20% efficiency improvement and, conservatively, anticipates FTE savings of more than $4 million annually.