Panel Discussion Webinar | Verint Systems

Engagement in the Always-on Era: How humans and technology work hand-in-hand to meet rising expectations.

In this webinar Tom Hinds, Mastercard, and Tanja Hoymann, Booking.com joined our panel discussion.

They share their thoughts and insights with Dr Paul Redmond, and Marije Gould, (Verint Systems ) around customer and employee expectations in our ‘always-on’ society.

Host Ryan Hollenbeck (Verint Systems) and the panelists dive deeper into the regional differences revealed by our recent global research.

They explore the continually shifting customer expectations, the rise of ‘always-on’ service, and the importance of a hybrid workforce; a perfect blend of man and machine working together.

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Featured Speakers

Dr Paul Redmond

Director of Student Experience and Enhancement

Marije Gould

Vice President of Marketing, EMEA at Verint

Ryan Hollenbeck

Global SVP of Marketing, Verint

Tom Hinds

Vice President of Global Contact Center Management, Mastercard

Tanja Hoymann

Global Manager Quality CS, Booking.com

Further Information

Watch our On Demand Webinar to learn more about the behaviours and attitudes of different generations towards technology, both as a consumer, and at work.

Watch on demand

Download our infographic to see global consumers preferences around convenience, choice, technology and customer service in our ‘always-on’ society.

DOWNLOAD INFOGRAPHIC

Read our latest press release announcing new Verint Global Study, of 34,000+ consumers across 18 countries, which reveals customer engagement and technology trends.

DOWNLOAD PRESS RELEASE

As the debate about the role of automation rages on, read our latest blog from Marije Gould on how technology is changing our expectations and behaviors at home and at work.

READ BLOG POST

Visit our other sites:

Corporate
Customer Engagement
Cyber Intelligence

On Demand Webinar

Hear thoughts and insights from Mastercard and Booking.com on consumer and workplace attitudes towards technology.

Engagement in the Always-on Era: How humans and technology work hand-in-hand to meet rising expectations.

Featured Speakers

Further Information

Resources