They share their thoughts and insights with Dr Paul Redmond, and Marije Gould, (Verint Systems ) around customer and employee expectations in our ‘always-on’ society.
Host Ryan Hollenbeck (Verint Systems) and the panelists dive deeper into the regional differences revealed by our recent global research.
They explore the continually shifting customer expectations, the rise of ‘always-on’ service, and the importance of a hybrid workforce; a perfect blend of man and machine working together.
Watch our On Demand Webinar to learn more about the behaviours and attitudes of different generations towards technology, both as a consumer, and at work.
Download our infographic to see global consumers preferences around convenience, choice, technology and customer service in our ‘always-on’ society.
Read our latest press release announcing new Verint Global Study, of 34,000+ consumers across 18 countries, which reveals customer engagement and technology trends.
As the debate about the role of automation rages on, read our latest blog from Marije Gould on how technology is changing our expectations and behaviors at home and at work.
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