Boundless Customer Engagement
Connect work, data and experiences across the enterprise. Power the future of work. Create enduring customer relationships.
Building Enduring Customer Relationships Requires…
Power Today's Evolving Workforce of People and Bots
Drive Real-Time Insights to Assist the Workforce
Empower the Organisation with an Open Platform
Connect Work across the Enterprise
Ensure Compliance and Fight Fraud
Drive Real Business Outcomes That Matter
Closing the Customer Engagement Gap
The engagement capacity gap is the difference between resources being available to meet customer demand and being overwhelmed by the exploding volume of customer interactions in person and via communication channels. In this eBook, you will learn how to narrow the capacity gap and discover three steps for getting started.
Customers
Verint partners with thousands of iconic brands to close the engagement capacity gap, engage customers and create differentiated experiences.
Our Approach
Drive enduring customer relationships by connecting work, data and experiences across the enterprise. The Verint Customer Engagement Platform leverages the latest in AI and analytics to power the future of work and enable you to unlock the hidden value in your data.
- Meet increasing consumer interaction volumes and demands
- Deliver differentiated experiences at scale
- Connect to an ecosystem of solutions and partners
Future Of Work
Balance automation and the human touch. Work from any location. Connect customer journeys. Drive efficiency. Adapt faster in times of change.
- Empower the new workforce of human and bots
- Enable connected work across silos
- Drive real-time work
Experience Management
Shift to digital and self-service. Evolve your CX function. Drive connected experiences.
- Move beyond the survey
- Drive action at all levels
- Automate experience data flows
Engagement Data Management
Gain a cohesive view of interaction data across data silos created by the growing number of communication and collaboration platforms.
- Capture and enrich data from any source, using our APIs and adaptors
- Easily export data to external applications and data lakes
- Enable your company to unlock the value in your interaction data
Awards and Accolades
Verint named one of the KMWorld 100 Companies That Matter in Knowledge Management 2020.
Verint named the winner in the CRM Watchlist for Market and Sustainable Impact in Customer Engagement Industry.
Verint Recognised in the 2020 Magic Quadrant for the CRM Customer Engagement Centre and for Workforce Engagement Management.