Why should you simplify, modernize and automate management processes in the back office? So you can gain improvements in quality, productivity, and revenue. Watch the Video.
The first step in your back-office journey is visibility into how work is being done. This insight enables transformation and automation. Watch the Video.
Guardian gained insight into how work was processed and how employees were performing; helping them improve capacity by 10% to 15% and reduce overtime by 30%. Watch the Video.
Remember the saying, You can’t manage what you don’t measure? Most back-office operations today struggle to get real-time performance metrics due to old, disconnected systems and back-office operational silos. Now imagine if you could:
Modern back offices don’t just imagine it, they do it.
The era of the spreadsheet-powered back office is over. Modern back offices capture real-time data to understand who is doing what, when, and for how long. They translate data into measurable metrics that drive behaviors and outcomes.
What’s the difference between employee productivity versus “amount of work produced?” Read: Your Workforce: An Underperforming Asset?
See how NHS BSA increased capacity by 29 percent, resulting in faster turnaround times and reduced outstanding work.
Robotic Process Automation (RPA) can help reduce back-office costs and improve compliance, quality, and productivity. How do you decide what to automate? Read Prioritizing Processes for Automation.
Desktop and Process Analytics: Facilitate compliance and data privacy requirements. Gain real-time visibility into desktop activities. Improve employee productivity, reduce back-office costs and enhance your CX.
Performance Management: Capture and aggregate employee performance data across multiple back-office systems while providing a unified framework of scorecards and dashboards for tracking, performance; giving employees the real-time feedback they crave.
Work Manager: Automate the allocation of work, using historic and predictive intelligence to enhance employee productivity, speed turnaround times and meet service goals in complex back-office transaction processing environments.
Robotic Process Automation: Automate tasks and processes to improve employee productivity, cut costs, reduce errors, and offload repetitive, rules-based tasks so back-office employees can focus on more value-added work; increasing engagement and job satisfaction.
Workforce Management: Reduce the risk of overstaffing, overtime, and shrinkage in the back office by automating forecasting and scheduling and intraday workload balancing to maximize resource utilization while providing employees with schedules and flexibility need.
Verint Systems UK Ltd.
241 Brooklands Road
Weybridge, Surrey, KT13 0RH
United Kingdom
+44 (0)1932 839500
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