Managing performance and productivity is no easy task, given the multiple functions, disparate systems, and complex processes typical of today’s customer service teams across the enterprise. Performance management programmes can help organisations work toward their goals of optimising cost, quality and service. Through a continuous loop, data-driven process, you can set and communicate goals across the organisation, and then regularly measure performance against them to make corrections as needed based on actionable insights.
Verint Performance Management provides a single, standardised framework for tracking, managing, and improving individual and team performance across the organisation – from contact centres and branches to back-office operations. It can help your organisation implement a continuous process for managing performance across the areas of the business that affect the customer experience.
As part of the integrated solution, Verint Performance Management also includes:
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Verint Systems Inc.
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