Workforce Management – reimagine what’s possible
To deliver the flexibility your customers, employees and business demand, you need a Workforce Management solution that can grow with your organisation.
Become more efficient and productive with Workforce Management
Workforce Management solutions help you make the best use of your employees, so they can be more efficient and productive. You can trust that the right people are scheduled at the right time and maintain the focus on the needs of the customers.
We’ve removed the complexity without removing the features you depend on and our cloud-based interface makes common tasks easy, including:
- Forecasting demand
- Calculating staffing needs
- Scheduling employees
- Adjusting the schedule
With Verint, you have flexibility, ease and empowerment without sacrificing customer experience or operational efficiency.
ABN AMRO strikes the optimal balance between workload and staffing
ABN AMRO chose to implement Verint Workforce Management, as it favoured the software’s intuitive user interface and its ability to provide optimised schedules seamlessly.
The operational benefits the business has experienced include:
- Reduced costs from overstaffing and overtime
- Improved overall employee satisfaction related to the scheduling method
- Empowered employees that engage better with customers and deliver a higher-quality service
Cloud Workforce Management without compromise
With Verint Workforce Management in the cloud, you enjoy a more secure, reliable and powerful experience. The advantages include:
- Experience new releases without upgrade expenses or hassle
- Add more users or enable new features quickly
- Reduce the financial and technical burden on your IT organisation
- Strengthen security, performance and reliability
- Leverage a market-leading, high availability platform
We deliver the same capabilities for cloud and on-premise. Our open, API-first architecture works with any ACD you choose, meaning you never have to settle for feature limitations when moving to the cloud.
Operate efficiently and enhance performance with Verint solutions
It is time to rethink your workforce engagement strategy. Learn more…
Get in touch
Getting the balance between personal and digital service correct is fundamental to delivering the experience customers demand.
Contact us if you want your workforce to operate more efficiently, improve its internal processes and enhance its performance, to allow your employees to get closer to customers.