Cloud Customer Engagement Solutions for SMBs
Elevate Customer Experience and Improve Operational Costs
Elevate Customer Experience and Improve Operational Costs
Leading brands of all sizes rely on Verint to drive amazing customer experiences. Your small or medium-sized business (SMB) can elevate your customer experience, address compliance needs, and cut operational costs. From workforce engagement to compliance and voice of the customer, Verint has easy-to-use and easy-to-deploy cloud software designed for companies your size.
Customer expectations have a huge impact on your organization. Verint Monet can help you make sure that the right employees with the right skills are servicing your customers at the right time. We can help you optimize customer interactions and employee performance with scalable small and medium sized business software.
Move beyond workforce optimization to help your contact center and help desk:
You want to stand out from the competition. Differentiating your business through a great CX can be a proven path to success for small and medium-sized businesses.
A winning customer experience starts with a great employee experience.
Verint Workforce Engagement Professional gives your employees modern, easy-to-use tools so they can:
Data privacy, financial, and industry regulations are on the rise. New interaction channels are also evolving. Are you automating your processes to keep pace with these laws across instant messages, video chat, and voice recordings?
Verint UC Compliance Essential supports your compliance efforts in unified communications and collaboration environments. By recording voice and instant messages, and applying an ethical wall, Verint can help you reduce risk and comply with regulations:
Do you know how your customers feel after they interact with your business? How are you measuring customer satisfaction and improving your processes to meet customer needs?
With Verint Voice of the Customer Professional, your small or medium-sized business can:
Purpose-built cloud software for the SMBÂ
Don’t know where to start? Verint Monet Workforce Engagement has the tools you need to help bring your customer engagement strategy into the future.
Make every interaction an opportunity by having the right people in the right place, with the right skills and information.
Amplify the voice of the customer by listening, analyzing, and acting on customer interactions and sentiments in all channels-and then bringing this insight to deliver coordinated engagement and experiences.
Modernize your compliance approach, manage risk, and protect your organization and customers-now and in the future.
Connect your existing technology with our next-generation capabilities-in a manner that protects your legacy investments and lets you start anywhere.
Using Verint Monet Workforce Management, Bullhorn, the global leader in software for the staffing industry, improved schedule adherence to over 96%, more than double its previous benchmark of 40%, and elevated its CSAT score to more than 95.
With Verint Monet Workforce Management in place, Club Med significantly improved its abandon rate. In 2016 the abandon rate was 28%; with the help of Verint Monet, it dropped to 5%, thus meeting Club Med’s established goal. Since then, the abandon rate has been maintained at this number.
Founded in 1995 and headquartered in Stroud, England, Ecotricity is the world’s first green evergy company and supplies 100% green electricity and frack-free gas to over 200,000 customers.
Getting the balance between personal and digital service correct is fundamental to delivering the experience customers demand.
Contact us if you want your workforce to operate more efficiently, improve its internal processes and enhance its performance, to allow your employees to get closer to customers.
Verint Systems Inc.
175 Broadhollow Rd, Ste 100
Melville, NY 11747
+1 (800) 483-7468
+1 (631) 962-9600
fax: +1 (631) 962-9300
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