Knowledge Management – rethink what’s possible
Customer service requests are more complex and consumer patience for the wrong answer is non-existent. You need to deliver accurate information through an effortless user experience.
Answer every question confidently and handle issues faster
Your customer expectations for service are constantly rising and so is the complexity of the typical service request.
Delivering effective service can be a balancing act. While speed is important, it’s not the only critical factor since fast answers can be detrimental if they’re incorrect.
If your employees possess the right skills, tools and knowledge, they will be empowered to have successful customer interactions, resulting in greater job satisfaction and happier customers.
It’s time to discover how Knowledge Management can help.
Knowledge Automation eases the customer journey at BMW
BMW wants their online experience to live up to the premium-brand expectations of its customers.
The leading manufacturer of automobiles and motorcycles set out to identify a single source of knowledge for staff and customers alike, across all touchpoints. The solution needed to provide ease of access to consistent and accurate information, whether it was being used in self-service mode by the customer, as part of an advisor-assisted engagement in the Customer Interaction Centre or by staff in retail stores.
BMW now delivers the right results, based on intent and context, and has the flexibility to rapidly deploy smart solutions.
Powered by the Verint Cloud
With Verint Knowledge Management in the cloud, you will enjoy a more secure, reliable and powerful experience. The advantages include:
- Experience new releases without upgrade expenses or hassle
- Add more users or enable new features quickly
- Reduce the financial and technical burden on your IT organisation
- Strengthen security, performance and reliability
- Leverage a market-leading, high availability platform
We deliver the same capabilities for cloud and on-premise. Our open, API-first architecture works with any ACD you choose, meaning you never have to settle for feature limitations when moving to the cloud.
Operate efficiently and enhance performance with Verint solutions
It is time to rethink your workforce engagement strategy. Learn more…
Get in touch
Getting the balance between personal and digital service correct is fundamental to delivering the experience customers demand.
Contact us if you want your workforce to operate more efficiently, improve its internal processes and enhance its performance, to allow your employees to get closer to customers.