Verint Customer Engagement Platform
Unlock the Potential of Customer Engagement Across the Enterprise
Rethinking Customer Engagement Strategies at Increasing Scale
Discover how you can create differentiated customer experiences at scale, rethink processes to collect and analyse interaction data, and how to design experiences that are connected, measured and analysed.
A Platform with Scale
The Verint Customer Engagement Platform is uniquely designed to scale from small to large enterprise across many industries and use cases. It draws on the latest advancements in AI to connect work, data and experiences so brands can meet ever-increasing, ever-shifting demands and build enduring customer relationships.
Unlock the Potential of Customer Engagement Across Every Area of Your Business. Deliver cost efficiencies to your company and differentiated experiences to your customers and employees. And, do it all at scale.
Flexible Choices for Deployment
The Verint Customer Engagement Platform is designed to run in the Verint Cloud, Verint’s Partner Cloud or the Customer Cloud (‘on-premises’) environments.
No matter which of these deployment options you choose, you benefit from an open, reliable, scalable and secure architecture.
Customers and partners can leverage Verint’s open development framework and take advantage of the rich APIs and development tools available through Verint Connect, our powerful community for customers.
Native Cloud Architecture
Our Cloud Platform supports multi-cloud environments with an open, reliable and secure native cloud architecture. All Verint applications in the cloud platform share common services to allow you to easily turn on new functionality.
The cloud platform enables organisations to create a comprehensive, unified Data Hub for interactions and experiences across all your touchpoints with your customers.
Verint Da Vinci AI and Analytics is embedded natively throughout the platform. Comprised of advanced machine learning models, natural language processing, intent and analytics engines all designed by Verint Labs. Our Labs based these capabilities on real customer engagement data we have accumulated over many years.
Open Cloud Platform
Iconic brands use the Verint Cloud Platform to connect customer engagement silos and drive digital transformation. You interact with your customers across an increasing number of touchpoints in the contact centre, branch, back office, digital marketing and self-service platforms. Creating new touchpoints can create more data and organisational silos. You need an open platform to easily integrate with your broader enterprise.
Verint’s open architecture and broad partner ecosystem are hallmarks of our cloud platform. We provide native integrations with leading solutions, as well as APIs and development tools to help customers and partners easily integrate and add value quickly. Our commitment to openness is unparalleled.
Customers
Verint partners with thousands of iconic brands to close the engagement capacity gap, engage customers and create differentiated experiences.
Awards and Accolades
Verint named one of the KMWorld 100 Companies That Matter in Knowledge Management 2020.
Verint named the winner in the CRM Watchlist for Market and Sustainable Impact in Customer Engagement Industry.
Verint Recognised in the 2020 Magic Quadrant for the CRM Customer Engagement Centre and for Workforce Engagement Management.