Tirez parti de l’intelligence artificielle (IA), l’apprentissage machine, les chatbots d’entreprise, les systèmes conversationnels et la gestion des connaissances pour créer une meilleure expérience client et automatiser un plus grand nombre d’interactions.
Rendez le libre-service aussi simple et efficace qu’un service assisté pour favoriser la réussite des clients. Créez une expérience décontractée et homogène sur tous vos canaux vocaux et numériques. Déployez vos solutions rapidement et de façon sécurisée via le cloud de Verint.
"Verint achieved the Top Customer Score in Overall Vendor Satisfaction for Intelligent Virtual Agents. It also took the top spot in five of the other nine vendor satisfaction categories, including perfect scores for ongoing service and support, and vendor communication. Other categories in which Verint had highest scores were implementation, training, and professional services. In customer ratings of product capabilities, Verint achieved a perfect score in automation, and top scores in five more of the 10 categories, including design and content-management tools; AI capabilities; natural language understanding; customer self-service; and reporting/dashboards. "
"In customer ratings of product capabilities, Verint achieved a perfect score in automation, and top scores in five more of the 10 categories, including design and content-management tools; AI capabilities; natural language understanding; customer self-service; and reporting/dashboards."
"Verint is rated a Strong Performer by Forrester, with a Differentiated ranking in the Vision criterion"
"Verint best fits companies that need a realistic partner for complex issues. Verint’s long experience in the market, solid functionality across the board, and pragmatic attitude make it a good match to help brands create reasonable goals and achieve them."
2019 Intelligent Virtual Agent Product and Market Report by DMG Research finds the current generation of IVAs can help enterprises cut costs, make it easier for customers to conduct business, and improve the experience for everyone involved.
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