EMEA User Forums October 2024

October 1st – October 3rd 2024

Powering Customer Success

Reserve your virtual seats below

What to expect at an EMEA User Forum

Our EMEA Customer User Forums are designed to share best practice and discuss the challenges that face end-users in the ever-changing contact centre and back office environments. These sessions are a great way to share expertise and knowledge. You will hear from our solutions experts about updates on functionalities and best practices. Customers will also share how they are getting the most out of their solutions and how they are driving success, addressing challenges and improving employee and customer engagement.

Up next

  • Tuesday October 1st 2024

    Online

    Communities 10:00-12:00
    Interaction Insights 10:30-12:30

    All times are BST

  • Wednesday October 2nd 2024

    Online

    Operations Manager 10:00-12:00
    Quality Management 10:30-12:30

    All times are BST

  • Thursday October 3rd 2024

    Online

    Knowledge Management 10:00-12:00
    Workforce Management 10.30-12:30

    All times are BST

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Agendas

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Communities Agenda

Join OUR community ‘mustn’t miss’ virtual get together for the latest insights and inside tracks on enjoying the most from your Verint Community solution. During this session you’ll hear from other customers including their great take-aways for new things to try within your organisation. Our Community user forum is the perfect place to pick up fresh tips and increase the ways you use the solution.

On the day, enjoy the following:

  • Welcome and introductions
  • Partner Presentation by 4Roads
  • Customer Presentation
  • Customer Presentation
  • Round Table – Discuss hot topics from the group

Interaction Insights Agenda

Join THE virtual User Forum for new insights, top take-aways and smart actions around using Verint’s Interaction Insights. With valuable intel from super user customers sharing their expertise, we’ll also be answering your questions and helping you power even more from your Verint Interaction Insight tool.

Operations Manager Agenda

Are you keen to discover extremely helpful pointers and useful suggestions to maximise your use of Verint operations manager? If so join our virtual session and walk away with fresh knowledge from customers, expert guidance from the Verint team and network with other users of our solution.

We are currently curating our session agenda, which will be updated here shortly, along with our customer speaker announcement. 

 

Quality Management Agenda

Think you know everything there is to know about Quality Management? Think again! This user forum session dedicated to all things QM will reveal new tips,useful guidance and fresh thinking. You’ll enjoy insight and expertise to help you drive the use of Quality Management in your organisation and achieve even better outcomes.

Knowledge Management Agenda

Welcome and Introductions

Customer Spotlight
Live customer spotlight sessions from other customers

Feature Spotlight (Breakouts – KM Pro / KM Enterprise)
Feature spotlight session / live product educational session

Consultancy Insights
Learn from the Verint consultants and takeaway valuable insight that you can leverage within your own business. Contact Karen MacKellar (karen.mackellar@verint.com) if you would like to submit suggestions / have a topic you would like us to cover.

Ask the Experts
Your chance to post questions and have open discussions with other user forum attendees.

 

WFM Agenda

Want to reach ninja level in all things Work Force Management or simply looking for a reminder of what the Verint solution can do? Perhaps you need some help trouble shooting a particular challenge you have? Take inspiration in our latest WFM user forum – completely dedicated to the needs and requirements of our customer users. We only run this twice a year – so don’t miss your chance to enjoy the latest advice and expertise.

We are currently curating our session agenda, which will be updated here shortly, along with our customer speaker announcement. 

Communities Agenda

Join OUR community ‘mustn’t miss’ virtual get together for the latest insights and inside tracks on enjoying the most from your Verint Community solution. During this session you’ll hear from other customers including their great take-aways for new things to try within your organisation. Our Community user forum is the perfect place to pick up fresh tips and increase the ways you use the solution.

On the day, enjoy the following:

  • Welcome and introductions
  • Partner Presentation by 4Roads
  • Customer Presentation
  • Customer Presentation
  • Round Table – Discuss hot topics from the group

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EMEA User Forum Community on Verint Connect

Join us on our dedicated community groups located on Verint Connect to continue the discussion, ask our experts questions and review the content from our previous sessions.

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  • Engage

    Hear exclusive thoughts and ideas from experts and end users. User Forums are a confidential space where Verint customers can share together.

  • Learn

    Learn how others are optimising our solutions, find out about our roadmaps and upcoming releases.

  • Connect

    Gain valuable insight from customer and employee engagement experts and Verint customers.