EMEA User Forums March 2025
March 18th – March 20th 2025
Empowering Customer Journeys
What to expect at an EMEA User Forum
Our EMEA Customer User Forums are designed to share best practice and discuss the challenges that face end-users in the ever-changing contact centre and back office environments. These sessions are a great way to share expertise and knowledge. You will hear from our solutions experts about updates on functionalities and best practices. Customers will also share how they are getting the most out of their solutions and how they are driving success, addressing challenges and improving employee and customer engagement.
Up next
- Tuesday March 18th 2025
Online
Communities 10:00-12:00
Interaction Insights 10:30-12:30All times are GMT
- Wednesday March 19th 2025
Online
Operations Manager 10:00-12:00
Quality Management 10:30-12:30All times are GMT
- Thursday March 20th 2025
Online
Channel Automation & Knowledge Management 10:00-12:00
Workforce Management 10.30-12:30All times are GMT
Agendas
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Communities Agenda
Join our session to uncover the latest insights and tips to maximise your Verint Community solution. Gain valuable knowledge from other Community users and finish the session by participating in the round table, where you can discuss hot topics to enhance the way you implement the solution.
On the day:
- Welcome and introductions
- Partner Presentation
- Customer Presentation
- Round Table
Interaction Insights Agenda
Join us to explore the latest in analytics, learning, and how AI moves from Hype to Business Outcomes. The Analytics focused forum offers interactive sessions where you can share knowledge, ask questions, and collaborate. Discover new insights, best practices, and innovative solutions from experts and peers alike. Let’s advance together in the world of analytics and AI!
- Welcome & Introductions
- Updates & New Innovations with AI Outcomes Now!
- Feature Spotlight & Customer Case Studies
- Analyst Tips & Tricks, Live Hands-on Sessions
- Mapping your Path to AI Outcomes Now!
Operations Manager Agenda
If you are eager to discover practical tips and advice to get the most out of Verint Operations Manager, then this is the perfect session for you. Join this virtual session to gain fresh perspectives whilst interacting with other users of the solution.
Quality Management Agenda
Think you know everything about Quality Management and automation? Think again! Join our dynamic user forum session where we’ll unveil new tips, share invaluable guidance, and introduce fresh perspectives on harnessing automation for peak performance and compliance.
Dive into insightful discussions and expert advice that will empower you to elevate Quality Management and automation in your organization, driving even better outcomes. Don’t miss out on this opportunity to transform your approach!
We have the following agenda prepared for you:
- Welcome & Introductions – Meet the Forum, Collaborate, Engage.
- Feature Spotlight – Dispute Workflow
- Customer Spotlight – Live Customer Use Case: Driving change
- Analyst Tips & Tricks – Live Hands-on Session
- Ask the Expert – Discuss your questions
CX Automation & Knowledge Management Agenda
Be inspired with spotlight features and educations segments during this virtual session. Learn from experts at Verint offering practical suggestions you can apply within your own business, and the opportunity to post your questions to have an open discussion with other forum attendees.
On the day:
- Welcome and introduction
- Customer Presentation
- Round Table/Open Discussion
- Feature Spotlight
WFM Agenda
Giving employees the autonomy to manage their schedules can boost their engagement and motivation, as they feel more valued and trusted, which can enhance their overall job performance. During our session, we will demonstrate some of the self-scheduling features our product has to offer.
Communities Agenda
Join our session to uncover the latest insights and tips to maximise your Verint Community solution. Gain valuable knowledge from other Community users and finish the session by participating in the round table, where you can discuss hot topics to enhance the way you implement the solution.
On the day:
- Welcome and introductions
- Partner Presentation
- Customer Presentation
- Round Table
Interaction Insights Agenda
Join us to explore the latest in analytics, learning, and how AI moves from Hype to Business Outcomes. The Analytics focused forum offers interactive sessions where you can share knowledge, ask questions, and collaborate. Discover new insights, best practices, and innovative solutions from experts and peers alike. Let’s advance together in the world of analytics and AI!
- Welcome & Introductions
- Updates & New Innovations with AI Outcomes Now!
- Feature Spotlight & Customer Case Studies
- Analyst Tips & Tricks, Live Hands-on Sessions
- Mapping your Path to AI Outcomes Now!
Operations Manager Agenda
If you are eager to discover practical tips and advice to get the most out of Verint Operations Manager, then this is the perfect session for you. Join this virtual session to gain fresh perspectives whilst interacting with other users of the solution.
Quality Management Agenda
Think you know everything about Quality Management and automation? Think again! Join our dynamic user forum session where we’ll unveil new tips, share invaluable guidance, and introduce fresh perspectives on harnessing automation for peak performance and compliance.
Dive into insightful discussions and expert advice that will empower you to elevate Quality Management and automation in your organization, driving even better outcomes. Don’t miss out on this opportunity to transform your approach!
We have the following agenda prepared for you:
- Welcome & Introductions – Meet the Forum, Collaborate, Engage.
- Feature Spotlight – Dispute Workflow
- Customer Spotlight – Live Customer Use Case: Driving change
- Analyst Tips & Tricks – Live Hands-on Session
- Ask the Expert – Discuss your questions
CX Automation & Knowledge Management Agenda
Be inspired with spotlight features and educations segments during this virtual session. Learn from experts at Verint offering practical suggestions you can apply within your own business, and the opportunity to post your questions to have an open discussion with other forum attendees.
On the day:
- Welcome and introduction
- Customer Presentation
- Round Table/Open Discussion
- Feature Spotlight
WFM Agenda
Giving employees the autonomy to manage their schedules can boost their engagement and motivation, as they feel more valued and trusted, which can enhance their overall job performance. During our session, we will demonstrate some of the self-scheduling features our product has to offer.
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EMEA User Forum Community on Verint Connect
Join us on our dedicated community groups located on Verint Connect to continue the discussion, ask our experts questions and review the content from our previous sessions.
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- Engage
Hear exclusive thoughts and ideas from experts and end users. User Forums are a confidential space where Verint customers can share together.
- Learn
Learn how others are optimising our solutions, find out about our roadmaps and upcoming releases.
- Connect
Gain valuable insight from customer and employee engagement experts and Verint customers.