EMEA User Forums March 2025

Join our session to uncover the latest insights and tips to maximise your Verint Community solution. Gain valuable knowledge from other Community users and finish the session by participating in the round table, where you can discuss hot topics to enhance the way you implement the solution.

On the day:

• Welcome and introductions

• Partner Presentation

• Customer Presentation

• Round Table

Join us to explore the latest in analytics, learning, and how AI moves from Hype to Business Outcomes. The Analytics focused forum offers interactive sessions where you can share knowledge, ask questions, and collaborate. Discover new insights, best practices, and innovative solutions from experts and peers alike. Let’s advance together in the world of analytics and AI! 

• Welcome & Introductions 

• Updates & New Innovations with AI Outcomes Now! 

• Feature Spotlight & Customer Case Studies 

• Analyst Tips & Tricks, Live Hands-on Sessions 

• Mapping your Path to AI Outcomes Now! 

If you are eager to discover practical tips and advice to get the most out of Verint Operations Manager, then this is the perfect session for you. Join this virtual session to gain fresh perspectives whilst interacting with other users of the solution.

• Welcome and Introductions 

• What’s New in Operations Manager – A detailed, interactive look at key enhancements in the latest releases

• User Forum ‘Dragons’ Den Style’ – An opportunity for customers to pitch their ideas for Operations Manager enhancement to fellow customers (please advise your Customer Success Manager if you wish to present, and for instructions on the format).  There will be a prize for the idea that achieves the most votes on the day.

• Key Customer and Operational Metrics – An interactive session to discuss the ever-evolving need for better customer and operational insights, and how this is currently achieved, either using Operations Manager or other data sources

• Ask the Experts – An opportunity to ask the Verint team questions about the Operations Manager application and Operational Management Best Practice.

Think you know everything about Quality Management and automation? Think again! Join our dynamic user forum session where we’ll unveil new tips, share invaluable guidance, and introduce fresh perspectives on harnessing automation for peak performance and compliance.  

Dive into insightful discussions and expert advice that will empower you to elevate Quality Management and automation in your organization, driving even better outcomes. Don’t miss out on this opportunity to transform your approach! 

We have the following agenda prepared for you: 

• Welcome & Introductions – Meet the Forum, Collaborate, Engage. 

• Feature Spotlight – Dispute Workflow 

• Customer Spotlight – Live Customer Use Case: Driving change 

• Analyst Tips & Tricks – Live Hands-on Session 

• Ask the Expert – Discuss your questions 

Be inspired with spotlight features and educations segments during this virtual session. Learn from experts at Verint offering practical suggestions you can apply within your own business, and the opportunity to post your questions to have an open discussion with other forum attendees.

On the day:

• Welcome and introduction
• Customer Presentation
• Round Table/Open Discussion
• Feature Spotlight

• Sneak Peak: Forecasting is the first step in a successful planning cycle – join us for a discussion on how we plan to address the need for improving and simplifying the process.
• Self- scheduling: Giving employees the autonomy to manage their schedules can boost their engagement and motivation as they feel more valued and trusted – enhancing their overall job performance. Our Consulting team will demonstrate the self-scheduling features Verint WFM offers.
• Round Table Discussion: What is your current scheduling process, does preference-based scheduling always work, where can Shift Bidding help and what request options are used?
• Customer Spotlight: Interview with one of our customers, how they became a Resource Planner, their use of Verint WFM and the key features without which they could not work.
• Consulting Clinic: Our team of expert Consultants are available to answer your queries. Do you have questions or niggles? Make sure to let us know when registering.
• Optional “lunch and learn”: New on the agenda for 2025 – a taste of Operations Manager and how to leverage CX Automation in the back office. Back offices and contact centres are intrinsically linked; how tools can improve efficiency and ensure service and quality goals are met in back office operations.