EMEA User Forums March 2025

user forums verint emea logo

March 18th – March 20th 2025

Empowering Customer Journeys

Reserve your virtual seats below

What to expect at an EMEA User Forum

Our EMEA Customer User Forums are designed to share best practice and discuss the challenges that face end-users in the ever-changing contact centre and back office environments. These sessions are a great way to share expertise and knowledge. You will hear from our solutions experts about updates on functionalities and best practices. Customers will also share how they are getting the most out of their solutions and how they are driving success, addressing challenges and improving employee and customer engagement.

Up next

  • Tuesday March 18th 2025

    Online

    Communities 10:00-12:00
    Interaction Insights 10:30-12:30

    All times are GMT

  • Wednesday March 19th 2025

    Online

    Operations Manager 10:00-12:00
    Quality Management 10:30-12:30

    All times are GMT

  • Thursday March 20th 2025

    Online

    Channel Automation & Knowledge Management 10:00-12:00
    Workforce Management 10.30-12:30

    All times are GMT

pattern

Agendas

Activating this element will cause content on the page to be updated.

Communities Agenda

Join our session to uncover the latest insights and tips to maximise your Verint Community solution. Gain valuable knowledge from other Community users and finish the session by participating in the round table, where you can discuss hot topics to enhance the way you implement the solution.

On the day:

  • Welcome and introductions
  • Partner Presentation
  • Customer Presentation
  • Round Table

Interaction Insights Agenda

Join us to explore the latest in analytics, learning, and how AI moves from Hype to Business Outcomes. The Analytics focused forum offers interactive sessions where you can share knowledge, ask questions, and collaborate. Discover new insights, best practices, and innovative solutions from experts and peers alike. Let’s advance together in the world of analytics and AI! 

  • Welcome & Introductions 
  • Updates & New Innovations with AI Outcomes Now! 
  • Feature Spotlight & Customer Case Studies 
  • Analyst Tips & Tricks, Live Hands-on Sessions 
  • Mapping your Path to AI Outcomes Now! 

Operations Manager Agenda

If you are eager to discover practical tips and advice to get the most out of Verint Operations Manager, then this is the perfect session for you. Join this virtual session to gain fresh perspectives whilst interacting with other users of the solution.

 

 

Quality Management Agenda

Think you know everything about Quality Management and automation? Think again! Join our dynamic user forum session where we’ll unveil new tips, share invaluable guidance, and introduce fresh perspectives on harnessing automation for peak performance and compliance.  

Dive into insightful discussions and expert advice that will empower you to elevate Quality Management and automation in your organization, driving even better outcomes. Don’t miss out on this opportunity to transform your approach! 

We have the following agenda prepared for you: 

  • Welcome & Introductions – Meet the Forum, Collaborate, Engage. 
  • Feature Spotlight – Dispute Workflow 
  • Customer Spotlight – Live Customer Use Case: Driving change 
  • Analyst Tips & Tricks – Live Hands-on Session 
  • Ask the Expert – Discuss your questions 

CX Automation & Knowledge Management Agenda

Be inspired with spotlight features and educations segments during this virtual session. Learn from experts at Verint offering practical suggestions you can apply within your own business, and the opportunity to post your questions to have an open discussion with other forum attendees.

On the day:

  • Welcome and introduction
  • Customer Presentation
  • Round Table/Open Discussion
  • Feature Spotlight

WFM Agenda

Giving employees the autonomy to manage their schedules can boost their engagement and motivation, as they feel more valued and trusted, which can enhance their overall job performance. During our session, we will demonstrate some of the self-scheduling features our product has to offer.

Communities Agenda

Join our session to uncover the latest insights and tips to maximise your Verint Community solution. Gain valuable knowledge from other Community users and finish the session by participating in the round table, where you can discuss hot topics to enhance the way you implement the solution.

On the day:

  • Welcome and introductions
  • Partner Presentation
  • Customer Presentation
  • Round Table

This is a carousel with slides that do not auto-rotate. Use the Next and Previous buttons to navigate.

EMEA User Forum Community on Verint Connect

Join us on our dedicated community groups located on Verint Connect to continue the discussion, ask our experts questions and review the content from our previous sessions.

This is a carousel with slides that do not auto-rotate. Use the Next and Previous buttons to navigate.

  • Engage

    Hear exclusive thoughts and ideas from experts and end users. User Forums are a confidential space where Verint customers can share together.

  • Learn

    Learn how others are optimising our solutions, find out about our roadmaps and upcoming releases.

  • Connect

    Gain valuable insight from customer and employee engagement experts and Verint customers.